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    frequently asked questions

    How do I pay my Credit Card bill on Vi website?

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    1. Click the pay icon in the bottom navigation bar on the Vi website home page
    2. Tap on Credit Card under the utilities section
    3. Select your credit card issuing bank from the list of the available options
    4.Enter the required details & last 4 digits of your credit card number
    5. The bill amount would be automatically fetched
    6. Click on proceed to pay to complete the payment
    7. You will get a confirmation when the payment is collected successfully

    What payment methods can I use to make my credit card bill payment?

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    You can make your credit card bill payment using UPI and Card payment options on the Vi website. Cards as a payment option will be available for all transactions where the bill amount would be minimum Rs. 200

    Does Vi charge any additional fees for credit card bill payment?

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    Vi will charge convenience fees (inclusive of GST) which is a nominal amount for Card payments to cover the transaction cost. Convenience fees would be ZERO for UPI payments

    Why am I unable to fetch my credit card bill?

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    Your credit card bill would get automatically fetched on the Vi website once you enter the required details. You might not be able to fetch your bill if your credit card issuing bank has not yet uploaded the bill online. Kindly connect with your credit card bank's customer care via their mobile application or website if you are unable to fetch the bill

    Where can I check the status of the payment?

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    The payment status would reflect on the thank you page once the payment is completed. You can also check the payment status in the transaction history tab under the manage payments section.

    Why is my credit card bill payment pending?

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    You will get an instant successful payment confirmation for your credit card bill payment on Vi website.

    In rare cases, the payment would be in pending state due to delayed status confirmation from your bank. In such a scenario, you are advised to wait for 4-6 hrs post which you can check the payment status in transaction history under manage payment section

    In case of the payment failure the refund of the transaction amount will be credited in your bank account / card within 7-10 working days

    Can I cancel my bill payment?

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    Once the bill payment is successful, you will not be able to cancel the payment.

    Why is my bill payment not reflecting even after successful payment?

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    You can check the status of the payment in the transaction history tab under the manage payments section.

    If the bill payment is not updated even after the status is successful, you can raise an issue with your bank via the Vi website by clicking on the payment transaction in the transaction history tab under manage payments or directly reach out to your service provider

    In case of the payment failure the refund of the transaction amount will be credited in your bank account / card within 7-10 working days

    How do I get an invoice for my credit card bill?

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    You can download the receipt of the bill payment on the thank you page, which includes the bill payment details, and BBPS Transaction ID. To get an invoice for your credit card bill payment, log in to your credit card issuing bank's mobile application or website to contact their support team.

    When will I receive the refund in my account in case of failures?

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    In case of payment or technical failures, the refund of the transaction amount (including convenience fees if any) will be credited in your bank account / card within 7-10 working days once we receive the failure confirmation from your bank.

    How do I raise any issue for credit card bill payment via the Vi websites?

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    1. Go to the manage payments section and tap on transaction history
    2. Search for the relevant credit card payment transaction and click on raise an issue
    3. Select the issue from the drop down and click on submit
    4. You can track the status of the issue in the issue history tab under manage payments

    Note: The issue should be raised within 48 hrs (i.e 2 days) from the transaction date.

    pay your credit card bill in seconds

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