You may have received an SMS from Vi informing your number could not be verified. Reverification request can be given if your services are suspended under negative verification.  

Verification will be done within 72 hrs of the request placed by you. 

Our agent will call you or visit you as per your request. If you wish to cancel or place a fresh request, you can inform our agent. 

Our agent will call you or visit you as per your request. If he successfully verifies all the required details, your number will be reconnected within 72 hrs 

Reverification request will gets rejected in the below scenarios if

a) If the connection is more than 45 days

b) Maximum limit to place Reverification request has crossed. Only 2 reverification requests can be given placed

c) There is already is an existing reverification request which is pending for resolution

d) If your number is already positive and a reverification for this number is not required. 

You received this message because the billing address registered on your Vi postpaid number could not be verified due to incomplete, untraceable address details or you have shifted from the billing address.

You can update your address with the nearest landmark and upload valid address proof through the Vi App . After updating the address, please place a verification request from the app to complete the verification process.