office address:
Vodafone Idea Limited,
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg,
Worli, Mumbai - 400 030 India
registered address
Vodafone Idea Limited,
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011
India, CIN L32100GJ1996PLC030976.
Contact Number : +91-79 6671 4000, FAX : +91-79 2323 2251
Get updates on your Vi account, best offers & more
WhatsApp number – 9654297000
To report any vulnerability or related issues please click on the below link
|
Circles |
Enquiries and Requests |
Complaints |
||
|
Short Code |
Long Code |
Short Code |
Long Code |
|
| Delhi | 199 | 9891012345 | 198 | 8744000198 |
| Rajasthan | 199 | 9887012345 | 198 | 9887010198 |
| Punjab | 199 | 9814012345 | 198 | 9781500198 |
| Haryana | 199 | 9812012345 | 198 | 8684000198 |
| Himachal Pradesh | 199 | 9882012345 | 198 | 9882900198 |
| Jammu & Kashmir | 199 | 9086012345 | 198 | 9086046198 |
| UP (E) | 199 | 9889012345 | 198 | 8576000198 |
| UP (W) | 199 | 9837012345 | 198 | 8941000198 |
| Kolkata | 199 | 9088012345 | 198 | 9088100198 |
| Rest of Bengal | 199 | 9093012345 | 198 | 9093100198 |
| Assam | 199 | 9085012345 | 198 | 9085000198 |
| NESA | 199 | 9089012345 | 198 | 9089000198 |
| Orissa | 199 | 9090012345 | 198 | 9090000198 |
| Bihar | 199 | 9708012345 | 198 | 9708000198 |
| Andhra Pradesh | 199 | 9848012345 | 198 | 9848009198 |
| Karnataka | 199 | 9844012345 | 198 | 9844000198 |
| Tamil Nadu | 199 | 9092012345 | 198 | 9092000198 |
| Kerala | 199 | 9847012345 | 198 | 9947000198 |
| Madhya Pradesh | 199 | 9826012345 | 198 | 9826000198 |
| Mumbai | 199 | 9702012345 | 198 | 9702000198 |
| Gujarat | 199 | 9824012345 | 198 | 9824000198 |
| Maharashtra & Goa | 199 | 9822012345 | 198 | 9822000198 |
Locate nearest Store - click here
Email Id - customercare@vodafoneidea.com
| Circle Name | Circle Office Address |
| Delhi | 2nd Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Gujarat | Building -A-Corporate Road-Off-S.G.Highway,Prahladnagar-Ahmedabad, 380015 |
| UP (E) | Shalimar Titanium, Plot NoTC/G-1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010 |
| Andhra Pradesh | 2nd Floor, Varuntower II, Begumpet, Hyderabad – 500016, Telangana, India |
| Assam | Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| BIHAR | Sai Corporate Park, Opp.- SSB Office, Rukanpura, Baily Road, Patna- 800014 |
| Haryana | Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001 |
| Himachal Pradesh | Keonthal Complex, Khalini, Shimla - 171002 |
| Jammu and Kashmir | 2nd Floor, Sunny Square, Gangyal, Jammu -180010, Jammu & Kashmir |
| Karnataka | Maruthi Infotec Center, Ground Floor, 'B' Block, 11/1, 12/1 Koramangala Intermediate Ring Road Bangalore -560071 |
| Kerala | 4th Floor, KTDFC Building, Trans Towers, Near Kalabhavan Theatre, Vazhuthacaud, Trivandrum, pin-695014 |
| Kolkata | PS Srijan Tech Park, DN 52, Salt Lake Sector V, Kolkata- 700091 |
| Madhya Pradesh | 139-140, Electronic Complex, Pardeshipura, Indore, MP , 452010 |
| Maharashtra and Goa | Vodafone Idea Limited CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004 |
| NESA | Red Den, Katahbari, NH37, Gorchuk, Guwahati 781035, Assam |
| Mumbai | Skyline Icon, 1-2 Floor, Andheri-Kurla Road, Marol Naka, Andheri (East), Mumbai-400 059 |
| Orissa | Unit41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar751024, Odisha |
| Punjab | C-105, , Industrial Area Ph-VII. Mohali- 160055 |
| Rajasthan | 1st Floor, Gaurav Tower, Malviya Nagar Jaipur-302017 |
| Rest of Bengal | Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| Tamil Nadu | PSA Fort, Plot No A1, A2 & B, Nehru Nagar, 1st Main road, off. Mahabalipuram Road, Perungudi ,Chennai -600096 |
| UP (W) | 1st Floor, A-19 MCIE Mathura Road New Delhi-110076 |
| Vi Helpline Number Details | Vi Contact Number |
| VAS Deactivation | 155223 |
| Do Not Disturb | 1909 |
| Data Activation/ Deactivation | 1925 |
| Tele Verification | 59059 |
| WhatsApp customer support (24x7) | 9654297000 |
| Mobile Number Portability Helpline | 18001234567 |
| COCP/Enterprise Customer support | 55666 / 9920055666 |
In case you are not satisfied with resolution of the complaint, you can approach the designated Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vi Care)
Quality of Service parameters for Access service (Wireless)
You can get in touch with us via different channels for lodging complaints and service request
Email:
We are just an email away! Write to us at customercare@vodafoneidea.com, and we will get back to you at the earliest to help resolve all your issues.
Chat:
Chat with our friendly staff, available 24x7, to help you with any concerns or requests. You can chat with us using Vic, your personal Vi assistant, on the Vi App or website.
WhatsApp:
Connect with us on WhatsApp to get all account-related updates, information on the best offers, or more.
Contact Us:
Call us on 199 to connect with our customer care executives, or dial 198 for concerns/complaints.
Store Locator:
Alternatively, find a Vi store near you to visit us and meet our executives for any further assistance.
| Sr. No. | Type of Complaints | Timeline |
| 1 | Billing Complaints - Postpaid & Prepaid | 4 Weeks |
| 2 | UCC DND Complaint | Within 7 Working Days |
| 3 | Request for Termination / closure of service | Within 7 Working Days |
| 4 | General Complaints | Within 7 Working Days |
| 5 | Time taken for refund of deposits after closures/Termination of service | 45 days |
customercare@vodafoneidea.com
Kindly email us from your registered email & mention mobile number in subject line
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