Appellate Authority
If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vi™ Care)
From Monday to Friday, between 10:00 am and 6:00 pm.
While appealing to the Appellate Authority, remember:
- You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
- You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
- The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.
Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.
Andhra Pradesh & Telangana
Appellate Authority - Ms. Padmavathi PV
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016
Contact no :9948002240 Fax - 040-27764700
Email - appellate.ap@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 169 |
| Number of appeals disposed of: | 164 |
| Number of appeals pending: | 5 |
Madhya Pradesh & Chattisgarh
Appellate Authority : Mr. Ronak Patel
Designation : Head Customer - Service
Address : Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore - MP - 452010
Contact no :9713377766 Fax - 0731-2551304
Email - appellate.mpcg@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 5 |
| Number of appeals disposed of: | 5 |
| Number of appeals pending: | 0 |
Assam
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head Customer Service
Address : Vodafone Idea Limited, RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Contact no : 9706024365 Fax - 9706197061
Email - appellate.asm@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 16 |
| Number of appeals disposed of: | 16 |
| Number of appeals pending: | 0 |
Maharashtra & Goa
Appellate Authority : Mr. Amit Agrawal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, The Metropolitan, F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai Pune Highway, Shivajinagar, Pune– 411 003
Contact no : 020-71718181, Fax - 011-71716666
Email - Appellate.mah@Vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 1 |
| Number of appeals pending: | 0 |
Bihar & Jharkhand
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head - Customer Service
Address : Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014
Contact no : 9709018279 Fax - 0612-2540352
Email - appellate.bih@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Mumbai
Appellate Authority : Mr. Girish Holla
Designation : VP- Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059
Contact no : 9820015713 Fax - 022 71713888
Email - appellate.mum@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 10 |
| Number of appeals disposed of: | 10 |
| Number of appeals pending: | 0 |
Delhi & NCR
Appellate Authority : Mr. Mayank Srivastava
Designation : Head - Customer Service
Address : Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
Contact no : 01171032211 Fax - 01126940154
Email - appellate.delhi@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 229 |
| Number of appeals disposed of: | 229 |
| Number of appeals pending: | 0 |
Odisha
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Unit - 41, E 52, Infocity, Chandrasekharpur,Chandaka Industrial Estate, Bhubaneswar - 751024, Odisha
Contact no : 9090010078 Fax - +91 674 7171767
Email - appellate.orissa@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 46 |
| Number of appeals disposed of: | 41 |
| Number of appeals pending: | 5 |
Gujarat
Appellate Authority : Ms. Vinita Joshi
Designation - VP - Customer Service
Address : Vodafone Idea Limited, Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
Contact no :7567860602 Fax - 9825025989
Email - appellate.guj@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 6 |
| Number of appeals disposed of: | 5 |
| Number of appeals pending: | 1 |
Punjab
Appellate Authority - Ms. Mandeep Kaur
Designation - Vice President
Address : Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055
Contact no : 9888012346 Fax No: 0172-2236347
Email - appellate.pun@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 167 |
| Number of appeals disposed of: | 167 |
| Number of appeals pending: | 0 |
Haryana
Appellate Authority : Ms. Mandeep Kaur
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Contact no : 9813090003 Fax - 0184 2207410
Email - appellate.Har@Vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 67 |
| Number of appeals disposed of: | 67 |
| Number of appeals pending: | 0 |
Rajasthan
Appellate Authority : Mr. Mayank Shrivastava
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017, Rajasthan, India
Contact no : 9828996200 Fax No: 01417171999
Email - appellate.raj@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Himachal Pradesh
Appellate Authority : Mandeep Kaur
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Contact no : 9736397363 Fax No: 0172-2236347
Email - appellate.hp@Vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 1 |
Tamil Nadu
Appellate Authority : Ms. Bindu Gopal
Designation : GM - Customer Service
Address : Vodafone Idea Limited, Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028
Contact no : 9962099625 Fax - 9884012345
Email - appellate.tamilnadu@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 57 |
| Number of appeals disposed of: | 28 |
| Number of appeals pending: | 29 |
Jammu & Kashmir
Appellate Authority : Mandeep Kaur
Designation : VP - Customer Service
Address : Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu - 180010
Contact no : 9796097979 Fax No: 0172-2236347
Email - appellate.jnk@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 9 |
| Number of appeals disposed of: | 9 |
| Number of appeals pending: | 0 |
West Bengal
Appellate Authority : Ms. Chandrani Mukherjee
Designation : VP - Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
Contact no : 9093118992 Fax - 9732097666
Email - appellate.wb@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 128 |
| Number of appeals disposed of: | 124 |
| Number of appeals pending: | 4 |
Karnataka
Appellate Authority : Ms. Padmavathi PV
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout,Bangalore-560071
Contact No : 8071712000 Fax - 080 7171 1010
Email - appellate.kar@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
NESA
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Near Nazareth Hospital, Arbuthnot Road, Laitumkhrah, Shillong 793 003
Contact No : 9774024365 Fax - 9774197741
Email - appellate.nes@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 11 |
| Number of appeals disposed of: | 11 |
| Number of appeals pending: | 0 |
Kerala
Appellate Authority : Ms. Bindu Gopal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019
Contact no : 9946123456 Fax - 04842803121
Email -appellate.ker@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 75 |
| Number of appeals disposed of: | 64 |
| Number of appeals pending: | 11 |
UP East
Appellate Authority : Mr. Vikram Bains
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Plot No. TC/G-1/1, Shalimar Titanium,Vibhuti Khand, Gomti Nagar,Lucknow 226010
Contact no : 9721980180 Fax - +91 522 2723974
Email - appellate.Upe@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Kolkata
Appellate Authority : Ms. Chandrani Mukherjee
Designation : VP - Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
Contact no : 9088118992 Fax - 9830098241
Email - appellate.kol@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 126 |
| Number of appeals disposed of: | 121 |
| Number of appeals pending: | 5 |
UP West
Appellate Authority : Mr. Vikram Bains
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Contact no :9719143245 Fax - 011-71718001
Email - appellate.upw@vodafoneidea.com
Appeals for quarter ending : Sep'2020
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |