Appellate Authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vi™ Care)

From Monday to Friday, between 10:00 am and 6:00 pm.

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

 

Andhra Pradesh & Telangana

Appellate Authority - Ms. Padmavathi PV

Designation : Head - Customer Service

Address : Vodafone Idea Limited, 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016

Appellate Contact no : 9948002240

Appellate Email - appellate.ap@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 16
Number of appeals disposed of: 15
Number of appeals pending: 1
Madhya Pradesh & Chattisgarh

Appellate Authority : Mr. Ronak Patel

Designation : Head Customer - Service

Address : Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore, MP - 452010

Appellate Contact no : 9713377766

Appellate Email - appellate.mpcg@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 8
Number of appeals disposed of: 8
Number of appeals pending: 0
Assam

Appellate Authority : Ms. Chandrani Mukherjee

Designation : Head Customer Service

Address : Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035

Appellate Contact no : 9706024365

Appellate Email - appellate.asm@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Maharashtra & Goa

Appellate Authority : Mr. Amit Agrawal

Designation : Head - Customer Service

Address : Vodafone Idea Limited, CTS 11/1B, 1st Floor,Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004.

Appellate Contact No: 020 -71718181

Appellate Email -  appellate.mah@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Bihar & Jharkhand

Appellate Authority : Ms. Chandrani Mukherjee

Designation : Head - Customer Service

Address : Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014

Appellate Contact no : 9709018279

Appellate Email - appellate.bih@vodafoneidea.com

 

Appeals for quarter ending : Mar’22

Number of appeals received: 10
Number of appeals disposed of: 10
Number of appeals pending: 0
Mumbai

Appellate Authority : Mr. S. Girish Holla

Designation : VP- Customer Service

Address : Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Appellate Contact no : 9820015713

Appellate Email - appellate.mum@vodafoneidea.com

 

Appeals for quarter ending : Mar’22

Number of appeals received: 1
Number of appeals disposed of: 0
Number of appeals pending: 1
Delhi & NCR

Appellate Authority : Mr. Mayank Srivastava

Designation : Head - Customer Service

Address : Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044

Appellate Contact no : 011-71032211

Appellate Email - appellate.delhi@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Odisha

Appellate Authority : Ms. Chandrani Mukherjee

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024

Appellate Contact no : 9090010078

Appellate Email - appellate.orissa@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 1
Number of appeals disposed of: 1
Number of appeals pending: 0
Gujarat

Appellate Authority : Ms. Vinita Joshi

Designation - VP - Customer Service

Address : Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015

Appellate Contact no : 7567860602

Appellate Email - appellate.Guj@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 1
Number of appeals disposed of: 1
Number of appeals pending: 0
Punjab

Appellate Authority - Mr. Neginder Bansal

Designation :  Head - Customer Service

Address : Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055

Appellate Contact no : 7508012346

Appellate Email - appellate.Pun@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 17
Number of appeals disposed of: 17
Number of appeals pending: 0
Haryana

Appellate Authority : Mr. Neginder Bansal

Designation :  Head - Customer Service

Address : Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001

Appellate Contact no : 9813090003

Appellate Email - appellate.har@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 18
Number of appeals disposed of: 18
Number of appeals pending: 0
Rajasthan

Appellate Authority : Mr. Mayank Shrivastava

Designation : Head - Customer Service

Address : Vodafone Idea Limited, 1st Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017

Appellate Contact no : 9828996200

Appellate Email - appellate.raj@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Himachal Pradesh

Appellate Authority : Mr. Neginder Bansal

Designation :  Head - Customer Service

Address : Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002

Appellate Contact no : 9736297362

Appellate Email - appellate.hp@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 1
Number of appeals disposed of: 1
Number of appeals pending: 0
Tamil Nadu

Appellate Authority : Ms. Bindu Gopal

Designation : VP- Customer Service

Address : Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096

Appellate Contact no : 9962099625

Appellate Email - appellate.tamilnadu@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Jammu & Kashmir

Appellate Authority : Mr. Neginder Bansal

Designation :  Head - Customer Service

Address : Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010

Appellate Contact no : 9796097979

Appellate Email - appellate.jnk@vodafoneidea.com

 

Appeals for quarter ending :  Dec’2021

Number of appeals received: 1
Number of appeals disposed of: 1
Number of appeals pending: 0
West Bengal

Appellate Authority : Ms. Chandrani Mukherjee

Designation : VP - Customer Service

Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector- V, Salt Lake City, Kolkata 700091

Appellate Contact no : 9093118992

Appellate Email - Appellate.wb@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 17
Number of appeals disposed of: 17
Number of appeals pending: 0
Karnataka

Appellate Authority : Ms. Padmavathi PV

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071

Appellate Contact No : 9886047474

Appellate Email - appellate.kar@vodafoneidea.com 

 

Appeals for quarter ending : Mar’22

Number of appeals received: 44
Number of appeals disposed of: 42
Number of appeals pending: 2
NESA

Appellate Authority : Ms. Chandrani Mukherjee

Designation : Head - Customer Service

Address : Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya

Appellate Contact No  : 9774024365

Appellate Email - appellate.nes@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0
Kerala

Appellate Authority : Ms. Bindu Gopal

Designation : Head - Customer Service

Address : Vodafone Idea Limited,  VJ Tower, Vytilla PO, Ernakulam 682019

Appellate Contact no : 9946123456

Appellate Email - appellate.ker@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 2
Number of appeals disposed of: 2
Number of appeals pending: 0
UP East

Appellate Authority : Mr. Vikram Bains

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010

Appellate Contact no : 9721980180

Appellate Email - appellate.Upe@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 1
Number of appeals disposed of: 0
Number of appeals pending: 1
Kolkata

Appellate Authority : Ms. Chandrani Mukherjee

Designation : VP - Customer Service

Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091

Appellate Contact no : 9088118992

Appellate Email - appellate.kol@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 11
Number of appeals disposed of: 11
Number of appeals pending: 0
UP West

Appellate Authority : Mr. Vikram Bains

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044
Appellate Contact no : 9719143245
Appellate Email - appellate.upw@vodafoneidea.com

 

Appeals for quarter ending :  Mar’22

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0