Appellate Authority
If you still want to appeal further, you can do so by appealing to our Appellate Authority with your complaint docket number (unique complaint number you get post registering your complaint with Vi™ Care)
From Monday to Friday, between 10:00 am and 6:00 pm.
While appealing to the Appellate Authority, remember:
- You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
- You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
- The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.
Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.
Andhra Pradesh & Telangana
Appellate Authority - Ms. Padmavathi PV
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016
Appellate Contact no : 9948002240
Appellate Email - appellate.ap@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 16 |
| Number of appeals disposed of: | 15 |
| Number of appeals pending: | 1 |
Madhya Pradesh & Chattisgarh
Appellate Authority : Mr. Ronak Patel
Designation : Head Customer - Service
Address : Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore, MP - 452010
Appellate Contact no : 9713377766
Appellate Email - appellate.mpcg@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 8 |
| Number of appeals disposed of: | 8 |
| Number of appeals pending: | 0 |
Assam
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head Customer Service
Address : Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Appellate Contact no : 9706024365
Appellate Email - appellate.asm@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Maharashtra & Goa
Appellate Authority : Mr. Amit Agrawal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, CTS 11/1B, 1st Floor,Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004.
Appellate Contact No: 020 -71718181
Appellate Email - appellate.mah@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Bihar & Jharkhand
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head - Customer Service
Address : Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014
Appellate Contact no : 9709018279
Appellate Email - appellate.bih@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 10 |
| Number of appeals disposed of: | 10 |
| Number of appeals pending: | 0 |
Mumbai
Appellate Authority : Mr. S. Girish Holla
Designation : VP- Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059
Appellate Contact no : 9820015713
Appellate Email - appellate.mum@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 1 |
Delhi & NCR
Appellate Authority : Mr. Mayank Srivastava
Designation : Head - Customer Service
Address : Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
Appellate Contact no : 011-71032211
Appellate Email - appellate.delhi@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Odisha
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024
Appellate Contact no : 9090010078
Appellate Email - appellate.orissa@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 1 |
| Number of appeals pending: | 0 |
Gujarat
Appellate Authority : Ms. Vinita Joshi
Designation - VP - Customer Service
Address : Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
Appellate Contact no : 7567860602
Appellate Email - appellate.Guj@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 1 |
| Number of appeals pending: | 0 |
Punjab
Appellate Authority - Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055
Appellate Contact no : 7508012346
Appellate Email - appellate.Pun@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 17 |
| Number of appeals disposed of: | 17 |
| Number of appeals pending: | 0 |
Haryana
Appellate Authority : Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001
Appellate Contact no : 9813090003
Appellate Email - appellate.har@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 18 |
| Number of appeals disposed of: | 18 |
| Number of appeals pending: | 0 |
Rajasthan
Appellate Authority : Mr. Mayank Shrivastava
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 1st Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017
Appellate Contact no : 9828996200
Appellate Email - appellate.raj@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Himachal Pradesh
Appellate Authority : Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Appellate Contact no : 9736297362
Appellate Email - appellate.hp@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 1 |
| Number of appeals pending: | 0 |
Tamil Nadu
Appellate Authority : Ms. Bindu Gopal
Designation : VP- Customer Service
Address : Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096
Appellate Contact no : 9962099625
Appellate Email - appellate.tamilnadu@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Jammu & Kashmir
Appellate Authority : Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010
Appellate Contact no : 9796097979
Appellate Email - appellate.jnk@vodafoneidea.com
Appeals for quarter ending : Dec’2021
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 1 |
| Number of appeals pending: | 0 |
West Bengal
Appellate Authority : Ms. Chandrani Mukherjee
Designation : VP - Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector- V, Salt Lake City, Kolkata 700091
Appellate Contact no : 9093118992
Appellate Email - Appellate.wb@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 17 |
| Number of appeals disposed of: | 17 |
| Number of appeals pending: | 0 |
Karnataka
Appellate Authority : Ms. Padmavathi PV
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071
Appellate Contact No : 9886047474
Appellate Email - appellate.kar@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 44 |
| Number of appeals disposed of: | 42 |
| Number of appeals pending: | 2 |
NESA
Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head - Customer Service
Address : Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya
Appellate Contact No : 9774024365
Appellate Email - appellate.nes@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |
Kerala
Appellate Authority : Ms. Bindu Gopal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019
Appellate Contact no : 9946123456
Appellate Email - appellate.ker@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 2 |
| Number of appeals disposed of: | 2 |
| Number of appeals pending: | 0 |
UP East
Appellate Authority : Mr. Vikram Bains
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Appellate Contact no : 9721980180
Appellate Email - appellate.Upe@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 1 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 1 |
Kolkata
Appellate Authority : Ms. Chandrani Mukherjee
Designation : VP - Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091
Appellate Contact no : 9088118992
Appellate Email - appellate.kol@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 11 |
| Number of appeals disposed of: | 11 |
| Number of appeals pending: | 0 |
UP West
Appellate Authority : Mr. Vikram Bains
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044
Appellate Contact no : 9719143245
Appellate Email - appellate.upw@vodafoneidea.com
Appeals for quarter ending : Mar’22
| Number of appeals received: | 0 |
| Number of appeals disposed of: | 0 |
| Number of appeals pending: | 0 |