register your online details for refund

For smooth & faster processing of your eligible refund amount via NEFT or UPI we would require your bank account / UPI ID, which will be not be shared with anyone and will be secured in our system.

Refund amount will be processed once your bill is generated post disconnection of your connection. Refund will be credited to your account within 45 days from your account disconnection date.

Refund amount can be calculated once the final bill post disconnection is generated. However if there is any deposit amount in your account the same will be adjusted against your bill and the balance will be refunded. You may refer to the deposit amount present on your bill.

No. The request for NEFT/ UPI can only be given by the primary user of the account.

No. For corporate account the refund request can be given only to the authorized signatory of the account. The refund request for corporate account can be processed only when all the account of that corporate are deactivated.

It should not be an issue if you do not have bank details. Your refund will be provided to you by cheque within 45 days from your account disconnection date. The cheque shall be dispatched to you at your registered address as per our records.

The bank details submitted by you can be edited any time from our Vi App or Vi website. Post deactivation of your number our system will consider the given bank account details  / UPI ids which is reflecting as on refund date. It is therefore mandatory to recheck the bank account details  / UPI  Id prior to submission.

The bank details given can be edited or deleted any time. Post deactivation of your number our system will consider the given bank account details / UPI ids which is reflecting as on refund date. It is therefore mandatory to recheck the bank account details / UPI Id prior to submission.

IFSC stands for ‘Indian Financial System Code’. It is an 11-digit, alpha-numeric code designed to identify bank branches in India. The beneficiary customer can obtain the IFSC from his/her bank branch. The IFSC is also available on the cheque leaf.

In case if the NEFT  / UPI transaction fails we will intimate you on your registered email if available in our records and alternatively we will be provide your refund amount by cheque within 20 days of transaction failure. The cheque shall be dispatched to you at your registered address as per our records.

In case if the wrong account number entered by you is not edited before we process refund, the credit will be given to the account number written/given by your instruction. Credit to your account is released solely based on the account number. It is the responsibility of the customer to write the correct account number. The originator should exercise due care in providing the correct account number / UPI Id. 

In case if there is any delay in refund or if you have not received any credit in your bank account provided you can call our customer care or write to us. You can refer to the contact us details on our website / app to get in touch with us.

You need to enter the below details for us to smoothly process your refund via NEFT mode

1. Name of bank account holder
2. Bank Account number
3. IFSC of the destination bank branch

** Credit to your account is released solely based on the account number. It is the responsibility of the customer to write the correct account number. The originator should exercise due care in providing the correct account number / UPI Id.

You can click on the Search option on the IFSC code tab. It will ask you to select

• Bank Name
• State
• District
• Branch

You can obtain the IFSC from your bank branch. The IFSC is also available on the cheque leaf.

To update your bank details / UPI Id your connection should deactivated  in  <10 years.   If your account is deactivated >10 yrs refund if any will be processed through cheque. The cheque shall be dispatched to you at your registered address as per our records.

No. Your number which is in prepaid network will not be allowed for registration. However, if you have migrated from post-paid to prepaid network within last 36 months you can register NEFT / UPI  for refund.

Please recheck the mobile number you have entered and click on resend OTP option for generating an OTP. This reset option will be activated in 45 sec and the timer for same will be displayed on the screen.

If your number is active with Vi, OTP will be sent on your active number and also on your email id registered with us

If your number is suspended or deactivated then OTP will be sent on email Id registered with us.

If your number is deactivated as you have Port Out or moved from a Postpaid connection to prepaid connection OTP will be sent on you mobile number and on email Id registered with us.

In absence of email id or incorrect email id the OTP will not be sent. Refund if any will be processed via cheque or prepaid balance transfer if your number is migrated from post-paid to prepaid.