international roaming

1. Which countries are covered by Vi international roaming packs?

Vi international roaming packs cover 100+ countries. If the country you are traveling to is not covered, you will be charged standard roaming rates. For more information refer to the Terms and Conditions page. 

Prepaid TnC

Postpaid TnC

 

2. What are the best international roaming plans for Vi prepaid users?

Vi offers the best international roaming plans for prepaid users with Unlimited data, unlimited incoming and outgoing calls, or SMS, based on the plan selected. Vi international roaming packs are suitable for short trips – 1/7-day packs or long trips with 10/14/28-day holidays abroad.

 

3. What are the applicable tariffs in various countries?

Costs might vary depending on the destination and pack chosen. If you are on an active international roaming plan, you will be charged as per the tariffs/benefits of your pack for those country/countries. However, for calls to other countries, you will be charged as per the standard rates applicable in the country you are traveling to. Refer to the T&C page for standard rates applicable in various countries.

Prepaid TnC

Postpaid TnC

 

4. What happens if I exceed my roaming pack limits?
   

Prepaid:

If you are active on an International roaming pack, you can check your usage on the Vi App. Additional usage will be charged at standard international rates.

We recommend choosing a pack based on your travel duration and needs.

Postpaid:

Vi Postpaid customers have superior benefits on the pack as all our postpaid Roaming Packs come with the ‘Always-On’ feature. This feature remains active on your number and protects you from high international roaming charges when you use your mobile number for making or receiving calls or while using your mobile internet. This service will remain active even after you return to India but No charges would be incurred when in India. The “Always On” feature has a validity of 3 years once it gets activated.

 

5. Can I make international calls while roaming?

Yes, you can make international calls. Charges will depend on your roaming pack and the country you’re calling.

1. What is international roaming?

International roaming is a service that allows you to use your mobile phone for calls, texts, and data while traveling abroad. Roaming services extend the coverage to allow usage of the home mobile number with partner network services within a foreign country. Traveling abroad with Vi’s best international roaming plan is effortless as Vi offers various plans based on your travel destination and the duration of your trip.

 

2. Can I use data while roaming internationally?

Yes, most of the Vi roaming packs include data. The amount varies by pack selected and your destination.

 

3. Will I be charged for incoming calls while roaming?

Incoming call charges depend on the country you are in and the pack you have selected. Some packs offer free incoming calls.

 

4. What should I do if I face network issues while roaming?

Once you land try restarting your phone and ensure your international roaming service/pack has been activated.

If you are already active on a roaming pack and still facing network issues, check network settings on your device, and Turn on Data Roaming.

For further support, connect with our live chat agents

 

5. 10 Digit customer care number?

Calls from abroad back to India on the 10 Digit Customer Care number are toll-free from your Vi number and you will not be charged for the calls but do note that since it is an Outgoing call, you will be charged Rs.99 if you are a prepaid subscriber without any International Roaming Pack or charged for Always-On for that day.

Circles	Long Code
Delhi	9891012345
Gujarat	9824012345
UP (E)	9889012345
Andhra Pradesh	9848012345
Assam	9085012345
Bihar	9708012345
Haryana	9812012345
Himachal Pradesh	9882012345
Jammu & Kashmir	9086012345
Karnataka	9844012345
Kerala	9847012345
Kolkata	9088012345
Madhya Pradesh	9826012345
Maharashtra & Goa	9822012345
NESA	9089012345
Mumbai	9702012345
Orissa	9090012345
Punjab	9814012345
Rajasthan	9887012345
Rest of Bengal	9093012345
Tamil Nadu	9092012345
UP (W)	9837012345

 

6. Can I use the same handset & SIM while traveling outside India?

Yes, you can use the same handset & SIM in any foreign country. Only if you are using a very old handset model or a non-4G handset, which may not be compatible with the available partner networks in some of the countries, you may need to change your handset. Ex. many countries have only 4G networks, so your handset should be 4G compatible to be used in that country.

 

7. How to make voice calls once I reach another country?

To make voice calls from overseas, dial the number with the area code as you would do when in India. To call another country, dial + with the country code followed by the phone number.

For example, to call someone in India while traveling abroad, just add India’s country code +91 as a prefix and enter the number i.e. +9198110XXXXX

 

8. Will I be charged for incoming messages while on International Roaming?

No, incoming SMS on International Roaming is not charged. However, incoming calls are chargeable on International Roaming.

 

9. If I have not taken an International Roaming pack, can I use mobile internet?

All data usage is charged as per applicable standard International Roaming rates. To use your phone freely in a foreign country without worrying about high bills, it is advisable to purchase an International Roaming Pack.

To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi App or website for more details.

Postpaid:

Our in-built feature called RoamSafe safeguards you from accidental data usage in a foreign country, thereby resulting in high data charges. Your mobile internet will be kept deactivated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use the internet on your mobile, at the applicable standard roaming rates, you can send the SMS ACT IRDATA to 199. This service will remain active for 7 Days and gets automatically deactivated after 7 Days. You can renew this service after every 7 Days by sending the SMS ACT IRDATA to 199.

However, we strictly advise NOT to use mobile internet abroad without an international pack. Either use a local Wi-Fi or choose a pack from the best international roaming plans available for always staying connected.

Once the data service has been made active, it will remain ON unless a customer specifically deactivates the data service again. To deactivate the data service (or to re-activate RoamSafe), send the SMS: CAN IRDATA to 199.

 

10. Can I use my free data quota on my Postpaid Plan or Prepaid Plan on International Roaming?

No, any in-built data quota on your postpaid or prepaid plan is not valid for usage outside of India. For International Roaming, you need to buy separate roaming packs. Vi offers a variety of best international roaming plans with validity ranging from 1-day for temporary usage to 30-days for longer trips.

International roaming plans from Vi provide Unlimited benefits like Unlimited Calls & Data with attractive calling & data benefits in more than 100 countries. Activate the best international roaming plan to effortlessly stay connected no matter where you are. Vi has a comprehensive range of best IR plans that come in handy on your international trips.

It is easy to purchase an international roaming plan! Head to the International Roaming plans page and enter the destination country and the duration of travel. Then, choose from our range of international roaming plans at affordable prices.