Should you need any assistance related to network while on roaming, you can connect with our experts on our 24X7 live chat via WhatsApp. Click to chat https://bit.ly/3uVo2l7
for any assistance click here to know our toll free numbers
Please note: For Corporate users, International Roaming Pack activation is only allowed through the Vi App. Please click here to download Vi App.
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Prepaid
The International Roaming service is pre-activated for Vi prepaid customers from all circles except a few.
Customers from Kolkata, West Bengal, Orissa, and Bihar can send an SMS ACT IR to 144 (toll-free) to activate international roaming.
For all Vi Prepaid subscribers, there are no charges for the service till such time the phone is not used on International Roaming. Only upon using your Vi prepaid mobile on International Roaming (for Outgoing calls, Incoming calls, Outgoing SMS & Data usage), you will be charged as per International Roaming standard rates in the country of travel.
NOTE: If you activate an International Roaming plan before leaving India, you will NOT be charged standard rates and can enjoy International Roaming benefits at an affordable rate. With the best international roaming plans from Vi you can avoid bill shock and travel stress-free.
Postpaid
Postpaid users need to activate the International Roaming service before leaving the country. One can activate the service by visiting the Vi app, the Vi website (www.myvi.in), or by calling up our Customer Care on 199 (toll-free).
Yes, you can activate the International Roaming Service after arriving at your destination, through the Vi app or website by connecting to a local Wi-Fi. The service takes about 30 minutes to get activated after you have submitted the request. You may need to switch off your phone and switch it on to get it latched on to the available network once the service is activated.
However, it is advisable to activate the international roaming service and pack before you leave India. With the best international roaming plans from Vi you can avoid bill shock and travel stress-free.
You can purchase a Vi international roaming pack through the Vi App or website.
Yes, you can activate an International Roaming plan up to 60 days in advance. You can submit a Future Dated Request on the Vi App or Vi website, as per your date of travel. The pack will get activated at 00:00 hours on the date you submit the request. Just in case, your travel plan gets changed for any reason, you can cancel your pack activation request any time before the pack activation date. However, once the pack is activated, you cannot cancel the request irrespective of whether you travel or not.
This pre-booking facility for the best International Roaming plans is available only for postpaid customers. We currently do not have this facility for prepaid customers.
Whilst roaming internationally, you will automatically connect to our partner network in the destination country. So you do not need to select the network manually.
Vi international roaming packs cover 100+ countries. If the country you are traveling to is not covered, you will be charged standard roaming rates. For more information refer to the Terms and Conditions page.
Vi offers the best international roaming plans for prepaid users with Unlimited data, unlimited incoming and outgoing calls, or SMS, based on the plan selected. Vi international roaming packs are suitable for short trips – 1/7-day packs or long trips with 10/14/28-day holidays abroad.
Costs might vary depending on the destination and pack chosen. If you are on an active international roaming plan, you will be charged as per the tariffs/benefits of your pack for those country/countries. However, for calls to other countries, you will be charged as per the standard rates applicable in the country you are traveling to. Refer to the T&C page for standard rates applicable in various countries.
Prepaid:
If you are active on an International roaming pack, you can check your usage on the Vi App. Additional usage will be charged at standard international rates.
We recommend choosing a pack based on your travel duration and needs.
Postpaid:
Vi Postpaid customers have superior benefits on the pack as all our postpaid Roaming Packs come with the ‘Always-On’ feature. This feature remains active on your number and protects you from high international roaming charges when you use your mobile number for making or receiving calls or while using your mobile internet. This service will remain active even after you return to India but No charges would be incurred when in India. The “Always On” feature has a validity of 3 years once it gets activated.
Yes, you can make international calls. Charges will depend on your roaming pack and the country you’re calling.
International roaming is a service that allows you to use your mobile phone for calls, texts, and data while traveling abroad. Roaming services extend the coverage to allow usage of the home mobile number with partner network services within a foreign country. Traveling abroad with Vi’s best international roaming plan is effortless as Vi offers various plans based on your travel destination and the duration of your trip.
Yes, most of the Vi roaming packs include data. The amount varies by pack selected and your destination.
Incoming call charges depend on the country you are in and the pack you have selected. Some packs offer free incoming calls.
Once you land try restarting your phone and ensure your international roaming service/pack has been activated.
If you are already active on a roaming pack and still facing network issues, check network settings on your device, and Turn on Data Roaming.
For further support, connect with our live chat agents
Calls from abroad back to India on the 10 Digit Customer Care number are toll-free from your Vi number and you will not be charged for the calls but do note that since it is an Outgoing call, you will be charged Rs.99 if you are a prepaid subscriber without any International Roaming Pack or charged for Always-On for that day.
Circles |
Long Code |
Delhi |
9891012345 |
Gujarat |
9824012345 |
UP (E) |
9889012345 |
Andhra Pradesh |
9848012345 |
Assam |
9085012345 |
Bihar |
9708012345 |
Haryana |
9812012345 |
Himachal Pradesh |
9882012345 |
Jammu & Kashmir |
9086012345 |
Karnataka |
9844012345 |
Kerala |
9847012345 |
Kolkata |
9088012345 |
Madhya Pradesh |
9826012345 |
Maharashtra & Goa |
9822012345 |
NESA |
9089012345 |
Mumbai |
9702012345 |
Orissa |
9090012345 |
Punjab |
9814012345 |
Rajasthan |
9887012345 |
Rest of Bengal |
9093012345 |
Tamil Nadu |
9092012345 |
UP (W) |
9837012345 |
Yes, you can use the same handset & SIM in any foreign country. Only if you are using a very old handset model or a non-4G handset, which may not be compatible with the available partner networks in some of the countries, you may need to change your handset. Ex. many countries have only 4G networks, so your handset should be 4G compatible to be used in that country.
To make voice calls from overseas, dial the number with the area code as you would do when in India. To call another country, dial + with the country code followed by the phone number.
For example, to call someone in India while traveling abroad, just add India’s country code +91 as a prefix and enter the number i.e. +9198110XXXXX
No, incoming SMS on International Roaming is not charged. However, incoming calls are chargeable on International Roaming.
All data usage is charged as per applicable standard International Roaming rates. To use your phone freely in a foreign country without worrying about high bills, it is advisable to purchase an International Roaming Pack.
To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi App or website for more details.
Postpaid:
Our in-built feature called RoamSafe safeguards you from accidental data usage in a foreign country, thereby resulting in high data charges. Your mobile internet will be kept deactivated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use the internet on your mobile, at the applicable standard roaming rates, you can send the SMS ACT IRDATA to 199. This service will remain active for 7 Days and gets automatically deactivated after 7 Days. You can renew this service after every 7 Days by sending the SMS ACT IRDATA to 199.
However, we strictly advise NOT to use mobile internet abroad without an international pack. Either use a local Wi-Fi or choose a pack from the best international roaming plans available for always staying connected.
Once the data service has been made active, it will remain ON unless a customer specifically deactivates the data service again. To deactivate the data service (or to re-activate RoamSafe), send the SMS: CAN IRDATA to 199.
No, any in-built data quota on your postpaid or prepaid plan is not valid for usage outside of India. For International Roaming, you need to buy separate roaming packs. Vi offers a variety of best international roaming plans with validity ranging from 1-day for temporary usage to 30-days for longer trips.
International roaming plans from Vi provide Unlimited benefits like Unlimited Calls & Data with attractive calling & data benefits in more than 100 countries. Activate the best international roaming plan to effortlessly stay connected no matter where you are. Vi has a comprehensive range of best IR plans that come in handy on your international trips.
It is easy to purchase an international roaming plan! Head to the International Roaming plans page and enter the destination country and the duration of travel. Then, choose from our range of international roaming plans at affordable prices.