international roaming

International roaming plans provide the benefits of unlimited calls and data. Activate our international roaming plans to effortlessly stay connected no matter where you are. Vi™ offers a comprehensive range of its best IR packs that come handy on your international trips.

It is easy to select an international roaming pack now. All you need to do is visit our website, enter the country of visit and the days of travel. Then, choose from our range of international roaming packs to activate an international roaming plan.

why should you choose Vi™ international roaming Packs? 

Vi™ IR packs have been designed keeping in mind the varied needs of different users. International roaming packs and plans are available for both prepaid and postpaid users; however, postpaid users get to enjoy certain benefits:

• Schedule an international roaming pack for a future date in advance. This feature is very useful as we all live a busy lifestyle these days. Once an international travel is preplanned, you can easily schedule international roaming pack for those dates by choosing a pack that suits your requirement well in advance and be assured to stay connected throughout your travel.
• Avail the option of services only feature if you plan to stay connected, however, that’s only if you do not wish to make any calls or send messages.·       
• Haven’t activated your international roaming services? Postpaid users need not worry. By default, an international roaming pack of a particular amount is already a part of your postpaid plan. Once you start using the services abroad, this international roaming pack automatically gets activated. In case of activating another pack, the chosen pack overrides the default IR pack.
• Be it a holiday or a business trip, always stay connected with your loved ones without worrying about high charges on International Roaming. Both, prepaid and postpaid international roaming packs make it convenient to travel without being worried about connectivity issues at a foreign location.

Our new International roaming plans come loaded with a number of benefits, Vodafone and Idea subscribers can take advantage of these plans to always stay in touch.

International Roaming FAQs

how can I use my Vi mobile in a foreign country i.e. on International Roaming?

• To use your Vi mobile in a foreign country, you need to activate International Roaming service on your mobile before you leave India
• International Roaming service allows you to use your phone in a foreign country. However, all the usage is charged as per applicable standard International Roaming rates. These rates differ from country to country. Given below is the range for the rates for various types of usage :
  o   Incoming Calls: Rs 30/min to Rs 315/min
  o   Outgoing Calls: Rs 21/min to Rs 399/min
  o   Data Usage: Rs 563/MB to Rs 1536/MB
  o   Outgoing SMS: Rs 15/SMS to Rs25/SMS
• To use your phone freely in a foreign country without worrying about high bills, it is advisable that you purchase an International Roaming Pack. With a Vi Roaming pack, you can get Unlimited Free Data & Calls in most popular countries. Our packs cover more than 80 countries and we have packs to suit all kinds of trips – 1 day / 7 day packs for short trips and 10 day / 14 day / 28 day packs for longer holiday / stay abroad.
• If you plan to purchase an International Roaming pack, then you do not need to activate the International Roaming service separately.
• To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi app or our website www.myvi.in for more details mentioned below.

how can I activate International Roaming service on my number?

Prepaid
For customers from Kolkata, West Bengal, Orissa and Bihar circles: Send ACT IR as SMS to 144 (toll-free)

For customers from all other circles: International Roaming service is pre-activated.

For all Vi Prepaid subscribers, there are no charges for the service till such time the phone is not used on International Roaming. Only upon using your Vi prepaid mobile on International Roaming (for Outgoing calls, Incoming calls, Outgoing SMS & Data usage), you will be charged International Roaming service charge of Rs 99 covering next 28 days, in addition to the usage charges at applicable rates. The service charge of Rs.99 recurs every 28 days if you continue to be in International Roaming.

NOTE: If you activate an International Roaming pack before leaving India, you will NOT be charged the International Roaming service charge of Rs99.

Postpaid
Postpaid users need to activate International Roaming service before leaving the country. One can activate the service by visiting the Vi app or Vi website (www.myvi.in) or by calling up our Customer Care on 199 (toll-free).

can I activate the International Roaming service after reaching another country?

YES, You can activate International Roaming Service after reaching another country, through Vi app or Vi website www.myvi.in by connecting to a local Wi-Fi. The service takes about 30 minutes to get activated after you have submitted the request. You may need to switch off your phone and switch it on to get it latched on to the available network once the service is activated.

However, it is advisable to activate the International Roaming service and pack before you leave India.

how can I purchase an International Roaming pack?

Simply log in to the Vi App on your Vi mobile or visit www.myvi.in and choose a pack as per your requirement and submit the pack activation request. You can even book your pack upto 60 days in advance to avoid last minute hassle.

can I activate an International Roaming pack in advance?

Yes, you can activate an International Roaming pack upto 60 days in advance. You can submit a Future Dated Request on our My ViTM App or Vi website, as per your date of travel. The pack will get activated at 00:00 hours on the date you submit the request for. Just in case, your travel plan gets changed for any reason, you can cancel your pack activation request any time before the pack activation date. However, once the pack is activated, you cannot cancel the request irrespective of whether you travel or not.

This advance booking facility for International Roaming packs is available only for postpaid customers. We currently do not have this facility for prepaid customers.

can I purchase an International Roaming Pack after reaching another country?

YES, you can purchase an International Roaming Pack after reaching another country, through Vi app or Vi website www.myvi.in by connecting to a local Wi-Fi. It takes about 30 minutes for the pack to get activated after you have submitted the request.

However, it is advisable to purchase the International Roaming pack before you leave India.

You can even book your pack upto 60 days in advance to avoid any last minute hassle.

can I use my phone in a foreign country, if I do not buy a pack?

You can use your phone in a foreign country, without an International Roaming pack, as long as you have activated the International Roaming service on your mobile. However, it is advisable to use an International Roaming pack to avoid high bill as you will be charged as per the standard rates.

For prepaid customers from Kolkata, West Bengal, Orissa & Bihar circles, International Roaming Services need to be activated before travelling by sending ACT IR as SMS to 144 (toll-free ).

For Prepaid customers from all other circles, International Roaming service is pre-activated.

Postpaid users need to activate International Roaming service before leaving the country.

i am a postpaid user, how am I protected against high bills on International Roaming?

Your bill depend on how and how much you use your phone abroad. If you have not taken any International Roaming pack and use your phone normally a syou do in India, there is a high chance of you getting a very high bill. It is, therefore, advisable to use your phone on International Roaming only with a pack.

However, we have some safety measures in place to prevent high bill for you for any unconscious usage.

1. RoamSafe: To safeguard you from the accidental data usage in a foreign country, thereby resulting in high data charges, your mobile internet will be kept de-activated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use internet on your mobile, at the applicable standard roaming rates you can send the SMS ACT IRDATA to 199.
   
   However, we strictly advise NOT to use mobile internet abroad without International Roaming pack. If you decide not to take a pack, use a local wi-fi.
   
   Once the data service has been made active, it will remain ON unless a customer specifically deactivates the data service again.
   
   To again deactivate data service again, send the SMS: CAN IRDATA to 199
   
   
2. Always on : For pack users, we have additional safeguard with ‘Always-On’ feature to protect them from high International Roaming Charges for any usage post pack expiry. For eg, if you have taken a 7-day pack and you continue to use your phone on International Roaming even after the 7 days are over (you will get an intimation upon your pack expiry), you just get charged for the Daily Roaming pack @ Rs 599 and your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates.
   
   
3. Special Rates post Pack Quota : this is another safeguard for the pack users. If you finish your pack quota, you get special rates (>95% discount vs standard rates) for usage on International Roaming >> Rs3/min for incoming and outgoing local calls & calls back to India; Rs1/MB for data usage & Re1/SMS.
   
   

Lastly, we would recommend that you should always purchase an International Roaming pack for using your phone in a foreign country. Get worry-free with a pack, without worrying about any high bills.

what happens after my pack is expired?

Vi Prepaid customers will be charged at standard roaming rates once the international roaming pack expires.

Vi Postpaid customers have superior benefits on the pack. All our postpaid Roaming Packs come with the ‘Always-On’ feature, to protect them from high International Roaming Charges for any usage post pack expiry. For eg, if you have taken a 7-day pack and you continue to use your phone on International Roaming even after the 7 days are over (you will get an intimation upon your pack expiry), you just get charged for the Daily Roaming pack @ Rs 599 and your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates.

how to make voice calls once I reach another country?

To make voice calls from overseas, dial the number with the area code as you would do when in India. To call another country, dial + with the country code followed by the phone number.

For E.g. to call someone in India while traveling abroad, just add India’s country code +91 as prefix and enter the number i.e. +9198110XXXXX

can I use my free data quota on my Postpaid Plan or Prepaid Plan on International Roaming?

No, any in-built data quota on your postpaid or prepaid plan is not valid for usage outside of India. For International Roaming, you need to buy separate International Roaming packs.

will I be charged for incoming messages while on International Roaming?

NO. Incoming SMS on International Roaming are not charged. However, incoming calls are chargeable on International Roaming.

For more queries , click here.