experience the power of the Vi eSIM

Update & Verify Your Email ID

Ensure your registered email is active and valid. Activation QR will be sent to this email.

Enter your EID and send SMS (for prepaid & postpaid)

Customer to send SMS from Vi number to 199: eSIM <Space>EID<Space>Device Type<Space>Email ID (For Device Type: Use 1 for iOS, 2 for Android).

Example: eSIM 89049032000001012345678912345678 1 myemail@example.com

Locate your 32-digit EID from device settings or dial *#06#. Input of 32 digit EID number should be for the device on which you wish to activate eSIM.

** Ensure EID entered is correct as a wrong EID will lead to failure of profile activation

Provide SMS confirmation

Then, confirm by replying: ESIMY to 199 within 15 min.

Confirm via automated call

Answer the verification call from our eSIM activation number, starting with 012471***** and provide positive consent by pressing "1".

Download eSIM Profile

You'll receive a profile to download & QR in mail for scanning. You need to visit the Add eSIM/Download eSIM section of your phone for profile download or check your registered email inbox for a mail from esim@vodafoneidea.com.

Vi eSIM eligibility

Any device that supports an eSIM is eligible for a Vi eSIM.

User should have an eSIM supported handset (For list of devices supported refer FAQs).

Exclusions

Vi eSIM is not yet available for customers in HP, JK, OR, NE and ASSAM.

Initiate your eSIM request via Vi app

Login to the Vi app

Navigate to Help > Raise a service request > Activate eSIM

Select device type (Android / iOS) and Enter EID

Select if you want to activate on the same device or another device

Enter the 32-digit EID number for the new device you wish to activate eSIM on

Refer FAQs for finding the EID number

** Ensure EID entered is correct as a wrong EID will lead to failure of profile activation

Verify the OTP on your registered phone number

Enter the OTP received to proceed with the request.

Share confirmation SMS “eSIMY” to 199 within 15 min

This step has been added to avoid all forms of fraud and safeguard your eSIM

Download eSIM profile

Upon successful positive consent via SMS, an eSIM profile will be triggered on your device.

You can download the eSIM profile after 15 minutes by going to your device Settings > Add eSIM option and choose “VI INDIA” plan. (Refer to FAQ section for handset-wise steps)

Before downloading the profile or scanning the QR, ensure the phone is connected to stable/strong Wi-Fi

After switching from a physical SIM to an eSIM, activate the new eSIM profile, remove the physical SIM and restart your device.

Exclusions

Vi eSIM is not yet available for customers in HP, JK, OR, NE and ASSAM

How It Works

Option 1: Same Phone

1. Open Settings on your iPhone.
2. Go to Mobile Service > tap your Vi number > Convert to eSIM.
3. Confirm on-screen, then double-click your side button to authorize.
4. That's it — your eSIM activates in the background while you keep using your phone.

Option 2: New Phone

1. Keep your old and new iPhone close together, both powered on with Bluetooth on.
2. On your new iPhone, go to Settings > Cellular > Add eSIM > Transfer from Nearby iPhone.
3. Confirm the transfer — your number moves over automatically.
4. Your old device's line switches off the moment your new eSIM activates.

Why Switch to eSIM

• No physical SIM card to lose, damage, or wait for in the mail.
• Instant activation — no store visit, no courier.
• Easily switch between multiple lines on supported iPhones.
• One less thing to move when you upgrade your phone.

Before You Start — Eligibility

• An eSIM-compatible iPhone (iPhone XS or later for basic eSIM support; iPhone 14 and later in some markets ship eSIM-only).
• iOS 16 or later for on-device transfer between two iPhones.
• An active Vi plan on the number being converted or transferred.