Vi Protect

Vi Protect is a comprehensive AI powered initiative that unifies all of Vi’s consumer, network, and enterprise safety and security measures against the rapidly evolving landscape of spam, scams and cyber-attacks under one umbrella.

Vi Protect offers 6 powerful protection measures for consumers and enterprises

• AI-based Voice Spam Detection system: detects and flags fraudulent and spam calls in real-time
• Spam Filtering of Text Messages: detects and flags Fraudulent SMS messages to customers
• International Calling Display: A first of its kind measure in the industry, International Calling Display makes it easier for customers to easily recognize genuine international calls and make informed decisions
• Report and Block Fraudulent and Spam calls: Customers can report and block spam call on Vi App
• AI-powered Threat Analysis: Integrated with Vi’s DNS, SMS, and Voice gateways, an analytical engine continuously learns from threat patterns to enhance protection
• AI-driven Cyber defense and incident response system for our core network

With growing digital transactions and communication, spam and scam attempts have increased significantly. Vi Protect helps safeguard customers from fraudulent messages, fake offers, and phishing links that can lead to financial or data loss.

Vi’s spam detection detects and flags fraudulent and SPAM calls and SMS real time, using advanced AI models, web crawlers, and user feedback, it identifies suspicious callers before they reach the customer. When a potentially fraudulent number, calls or sends an SMS to a Vi customer, the phone screen will display ‘Suspected SPAM’ for calls and ‘Vi Suspected SPAM’ for SMS, thereby helping customers decide whether to answer the call. Unlike third party caller ID apps, this feature works natively within Vi’s network, ensuring better accuracy, and enhanced privacy

• Phishing or fake KYC/bank messages
• Lottery, prize, and job fraud messages
• Malicious URLs or shortened links
• Robocalls, spoofed international calls, and fake customer-care calls

For international incoming calls, Vi Protect performs a real-time check to identify the country of origin and displays this information to the user, helping them decide whether to accept or reject the call.

The system uses refined AI models and continuous learning to minimize false positives. Messages or calls are only blocked when confirmed as fraudulent; otherwise, they are flagged for user awareness.

The solution continuously learns from new spam patterns and fraud attempts through machine learning, enhancing its detection accuracy and response capability.

Yes, Vi Protect works automatically at the network level—there’s no need for user activation or app installation.

Yes. The solution is available for Vi customers across all handsets, including android and iOS devices

• Shields against spam, scams, and phishing attacks
• Prevents financial and identity theft
• Delivers a safer and cleaner communication experience
• Enhances customer trust in Vi’s network

Unlike basic spam filters, Vi Protect is a telco-grade, AI-driven real-time detection system that operates at the network level, offering far higher accuracy, speed, and protection coverage.

Vi Protect will work on VoLTE handsets only for Voice SPAM solution. SMS SPAM solution will work for all type of handsets

We are using a technology powered by advanced AI, that works on identification of suspected spam by leveraging machine learning algorithms, pattern recognition and continuous monitoring. The system can detect suspicious activities, including fraudulent links, unauthorized promotions, and identity theft attempts in real time using number of parameters and automatically creating rules which are then used to scan the SMSes against it. In case SMSes from your number is showing as 'Suspected Spam', then AI has identified the SMS content to be suspicious.

We have predictive mechanism for identifying the spammer, based on the number series and other logics. In case calls from your number are being marked as ‘Suspected SPAM’, then our AI based detection mechanism have found suspicious activity against your number.

No. This feature is live on Vi's network and it does not need any app or specific activation.

The solution is available for all Vi customers at no additional charge

Yes, you can now report and block spam calls received right from the Vi App.

CNAP (Calling Name Presentation) is a service that displays the caller’s name along with the number on your phone when you receive a call.

No. CNAP is a network-based feature provided by your telecom operator and is not a third-party app.

The telecom network retrieves the caller’s name from a verified database and sends it with the call setup information ONLY FOR VOLTE SUBSCRIBERS OF Vi

This feature is available for Volte Handsets only

This feature is mandated by DoT. However, on dispute the name can be removed

Yes, your name which is registered with us during your KYC may be displayed when you call others CNAP is active on their line.

The display name is picked from the telecom operator’s customer database, based on your registered name in KYC records.

No. The service is designed with strict data protection, showing only verified names and not personal details.

No, only your verified name is shown. No other personal detail like address, ID, or contact details would be shown

Yes, it complies with TRAI and DoT privacy and data protection regulations.

You can update your name via KYC correction at a Vi store or through the Vi app.

The other user’s KYC name may be outdated.

No. Currently it is applied uniformly for all calls to VoLTE handsets within Vi network

No. CNAP uses your verified registered name only.

Currently, CNAP is offered at no extra cost to Vi customers.

No.

Your phone or network region might not support CNAP yet, or it might be disabled by default.

Most 4G and 5G smartphones that support VoLTE

Currently no.

Currenlty this feature is available only for calls from Vi network

CNAP availability depends on your SIM plan, device compatibility, and network coverage.

Visit a store with your updated government ID to modify your KYC records.

No. The CNAP feature operates independently and does not depend on your local phonebook and will not read any phone contacts stored in the phone. Data privacy is ensured in this feature

Vi’s malicious link detection solution ensures that when you click on a link on your mobile handset, the domain is instantly assessed in real-time for potential threats using Vi’s AI solution. If identified as malicious, the domain is blocked at the network level, and you will be redirected to a secure webpage which mentions that the link has been identified as malicious by Vi. This feature works for both Vi Prepaid and Postpaid users 

The feature works for all Vi mobility users irrespective of the device.

Vi’s malicious link Detection Solution does not monitor internet activity. Instead, when you click on a link, the domain is instantly assessed by Vi’s AI and algorithm-based analytics for potential threats– ensuring personal privacy remains uncompromised.

With Vi’s malicious link Detection Solution, domains accessed on Vi’s network, regardless of their origin, are assessed in real-time for potential threats by Vi’s AI and algorithm-based analytics. If identified as malicious, the domain is blocked at the network level.

Whenever you’re on the Vi mobile network, our malicious link detection solution will be active for you by default. There’s nothing you need to do – no app to download and no specific handset settings.

No. The identification and blocking of fraud links is available for all Vi customers at no additional charge.

If you believe that a domain has been incorrectly blocked as unsafe, you may write to us at spam.grievance@vodafoneidea.com. We will investigate the Domain and if our malicious link Detection Solution finds it to be safe as per real time update, the same will be unblocked.

No, this feature is automatically enabled for all the customers using Vi mobile network without requiring the users to download any additional applications.

You can check the authenticity of a link or Link/Domain only after clicking on the same. If the Link/Domain is unsafe, you will be redirected to a secure webpage which will display an alert that the Domain has been identified as malicious.

Our solution works automatically whenever the Vi network is in use. However, when the Vi network is not used to route towards the destination, such as when VPN and Custom DNS are being used, our solution will not work.

Our solution works automatically across devices whenever the Vi network is in use. If you are not able to see the feature on your device, it could be due to any of the following reasons:

• You may be using any VPN or Custom DNS which may be hiding your activities from the Vi network
• Your device browser may override the solution and show their default message