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    frequently asked questions

    How do I make Loan repayment on Vi website?

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    1. Click the pay icon in the bottom navigation bar on the Vi website home page
    2. Tap on Loan Repayment under the utilities section
    3. Select your lender from the list of the available options
    4. Enter the unique loan account number and other relevant details of your lender
    5. The payable loan amount would be automatically fetched
    6. Click on proceed to pay to complete the payment
    7. You will get a confirmation when the payment is collected successfully

    What payment methods can I use to make my loan repayment?

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    You can make your loan repayment using UPI and Card payment options on the Vi website. Cards as a payment option will be available for all transactions where the bill amount would be minimum Rs. 200.

    Does Vi charge any additional fees for loan repayment?

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    Vi will charge convenience fees (inclusive of GST) which is a nominal amount for Card payments to cover the transaction cost. Convenience fees would be ZERO for UPI payments

    Why am I unable to fetch my loan amount?

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    Your outstanding loan amount would get automatically fetched on Vi website once enter your unique loan account number and other relevant details. You might not be able to fetch your bill if your lender has not yet uploaded the bill online. Kindly connect with your lender’s customer care via their mobile application or website if you are unable to fetch the bill

    Where can I check the status of the payment?

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    The payment status would reflect on the thank you page once the payment is completed. You can also check the payment status in the transaction history tab under the manage payments section.

    Why is my loan repayment pending?

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    You will get an instant successful payment confirmation for your loan repayment on Vi website.

    In rare cases, the payment would be in pending state due to delayed status confirmation from your bank/ electricity service provider. In such a scenario, you are advised to wait for 4-6 hrs post which you can check the payment status in transaction history under manage payment section

    In case of the payment failure the refund of the transaction amount will be credited in your bank account / card within 7-10 working days

    Can I cancel my loan repayment?

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    Once the loan repayment is successful, you will not be able to cancel the payment.

    Why is my loan repayment not reflecting even after successful payment?

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    You can check the status of the payment in the transaction history tab under the manage payments section.

    If the loan repayment is not updated even after the status is successful, you can raise an issue with your lender via the Vi website by clicking on the payment transaction in the transaction history tab under manage payments or directly reach out to your lender

    In case of the payment failure the refund of the transaction amount will be credited in your bank account / card within 7-10 working days

    How do I get an invoice for my loan repayment?

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    You can download the receipt of the bill payment on the thank you page, which includes the loan repayment details, and BBPS Transaction ID .To get an invoice for your loan repayment, log in to your lender’s mobile application or website to contact their support team.

    When will I receive the refund in my account in case of failures?

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    In case of payment or technical failures, the refund of the transaction amount (including convenience fees if any) will be credited in your bank account / card within 7-10 working days once we receive the failure confirmation from your lender / bank.

    How do I raise any issue for loan repayment via the Vi website?

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    1. Go to the manage payments section and tap on transaction history
    2. Search for the relevant loan repayment transaction and click on raise an issue
    3. Select the issue from the drop down and click on submit
    4. You can track the status of the issue in the issue history tab under manage payments

    Note: The issue should be raised within 48 hrs (i.e 2 days) from the transaction date.

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