Voice Mail

Now, your VMS will have many additional features such as:

• Better user flow
• SMS alert whenever you receive a new voice message
• SMS alert when your mailbox is about to get full or is full
• Option to save important voice messages
• Mailbox name

No, only your mobile number will be preserved. All other settings such as existing PIN (password), greeting message and distribution list (if any) will not be available.

Follow these steps for setting your new PIN:
a. Dial 51234 from your Vi^TM number
b. Select any of these two options:

i) Set a system generated PIN
If you select this option, a PIN will be randomly generated by the system and sent to you through SMS.

ii) Set PIN through IVR
Upon selecting this option, you will be asked to set a PIN which is easy for you to remember but difficult for others to guess.

Yes, easy to guess numbers are not allowed to be set as PIN. These include:
a. Consecutive digits like 1234.
b. Repeated digits like 5555.
c. PIN having less than 4 digits and greater than 8 digits.
d. Year of birth like 1956, 1984, 2005 etc…

To set a greeting message, you need to follow these steps:
i) Dial 51234 from your Vi™ number
ii) Set a PIN first in case it is not set.
iii) New voice messages (if any) left for you will be played one after the other.
iv) Press (*) to go to main menu.
v) Select option to manage personal settings from the main menu and follow the steps on IVR to record and set your personal greeting.

Mailbox Name feature allows your name to be played in the welcome message when a call reaches your Voice mailbox.

For example, if you’ve recorded your name as “Charlie”, then below welcome message will be played to a calling party when you are unavailable:

“Welcome to Vi™ voicemail service. You have reached the mailbox of Charlie. Please leave a voice message after the tone.”

Steps for setting Mailbox Name are same as those for setting a greeting message. You only need to select the ‘Record Mailbox Name’ option instead.

Note: Record only your name and not the complete welcome message. Recorded name will automatically be embedded in the welcome message.

No. Either greeting message or Mailbox Name can be activated at a time.

The distribution list feature will not be part of the upgraded Voice Mail service.

If you enter an invalid PIN three times, your account gets locked. This can either be:

a. Temporary lock: VMS account gets locked temporarily for 15 minutes, after which your account will automatically get unlocked.

b. Permanent lock: If your VMS account has been temporarily locked previously and you enter an invalid PIN 3 times, your account will get permanently locked. Call customer care to get your VMS account unlocked.

Call 199 from your Vi™ mobile number to place a request for PIN reset. You will be informed through SMS about the new PIN.

You can choose to customize your voicemail message to any of the following pre-set profiles by dialling the activation codes mentioned below:

Note: Please refer below table to get circle specific forward number.

Busy:

Dial **67*Forward Number# followed by the calling button

Not Reachable:

Dial **62*Forward Number# followed by the calling button

No answer:

i) Dial **61*Forward Number# followed by the calling button (to have call forwarded after a default 30 seconds)

ii) Dial **61*Forward Number*10*(no. of seconds) # followed by the calling button (to customize the number of rings after which you want to have the call forwarded)

10 seconds = 4 rings

15 seconds = 6 rings

20 seconds = 7 rings

25 seconds = 9 rings

30 seconds = 11 rings.