stay connected

and protected

 

Insurance powered by Aditya Birla Health Insurance

 

recharge your Vi number and get assured amount for each day of hospitalisation

select a pack

 

With a simple recharge, you can get ₹30000 worth of health insurance cover.

No paper work or documentation.

get this add-on pack with any of your existing packs  

get this combo pack for unlimited calls, data & hospicare insurance benefits

How to avail Vi Hospicare?

 

Step 01:

Recharge with ₹51 or ₹301 pack

 

Step 02:

After successful payment your policy will be created and you will get an SMS with the policy details sent by Aditya Birla Health Insurance

 

Step 03:

Your Insurance policy benefits remains active till your Vi Hospicare pack is valid

 

Step 04:

Please visit insurance details tab to know about the claim process

What are Hospicare packs?

These are special recharges which offer Rs30,000 worth of health insurance cover. No paper work or documentation needed. All you need to do is recharge with Rs.51 or Rs.301 every month and along with your mobile benefits, you get an assured Rs.1000 for every day of hospitalization which can be for any illness or accident.

 

What are the benefits of Hospicare recharge packs?

Rs 301 Recharge pack offers Unlimited Calls + 1.5 GB data/day + 2GB extra data + 100 SMS/day + Hospitalization benefit of Rs 1000/day. Product validity is 28 days and the recharge offers service validity as well.

Rs 51 Recharge pack offers 500 SMS + Hospitalization benefit of Rs 1000/day. Product validity is 28 days and the recharge does NOT offer any service validity.

Insurance Benefit details: In case a person is hospitalized in India for Medically Necessary Treatment of an Illness or Injury due to an Accident, he/she would receive a fixed sum of money for each continuous and completed period of Hospitalization.

  • Daily cash benefit - Rs 1000 for general hospitalisation & Rs 2000 for ICU Treatment
  • Limit per Hospitalisation – 10 days
  • Limit per Policy year – 30 days per year
  • Deductible - 1 day per hospitalisation
  • First 30 Days Waiting Period - Applicable
  • One Year Waiting Period (Specified Illnesses) - Not Applicable
  • Pre- Existing Diseases Waiting Period - Not Applicable

 

What is the meaning of Hospitalization and what are the Policy conditions for admission and stay?

Hospitalization means admission in a Hospital for a minimum period of 48 consecutive hours in “In-patient department”.   

As per Policy, first 24 hrs is not considered for payout.

Hospital means any institution registered as a hospital under Clinical Establishments Registration and Regulation) Act 2010

 

What can I use this insurance benefit for?

Hospicare insurance is a benefit plan where you get a pre-defined lump sum amount for each day of hospitalization. The amount paid is irrespective of your actual hospital bill. You can use this amount for medicines, diagnostics tests any other ancillary expenses which you may incur.

 

What is the need for a Hospicare pack if I already have a mediclaim policy?                      

Health insurance covers majority of medical expenses but there could be other non-payables expenses such as co-pays and deductibles or incidental expenses such as transportation expenses, attendant charges etc. that could burn a hole in your pocket. Also, there is income loss due to inability to work owing to hospitalisation. The lump sum pay out from this plan can be used for all such expenses.

 

Is there an age limit for opting for this plan?

Yes. The minimum entry age is 18 years and the maximum entry age is 55 years.

 

Who can I purchase the policy for? I want to cover my 4 family members.

The policy gets purchased for the person whose name is registered for the particular VIL mobile number on which the Hospicare recharge Rs 51 or Rs 301 is done. You cannot purchase this insurance product independently for any other person.

So if you have 4 family members with VIL mobile numbers in their name (as per VIL records) then you may recharge those numbers with the Hospicare pacs to avail the benefits.

 

Can I make multiple claims for same illness or accident?

Multiple claims for medically necessary treatment of same illness or injury will be covered up to maximum of 30-days per policy year.

 

Why is there a 1-day deductible?

Hospicare benefits are payable for prolonged hospitalisation. A stay of less than 24 hours / day care procedure is not considered “in-patient hospitalisation”. So it is a standard practise in hospicare insurance to have a 1-day deductible.

 

What is the meaning of minimum 24 hour hospitalisation?

The insured should be admitted in a hospital for at least 24 hours to avail a claim.

 

How can I receive a copy of Hospicare insurance policy?

Once you recharge your number, you will receive the policy activation SMS. You can download the policy details after clicking on the link provided in the sms.

 

I have recharged the product how do I know whether my policy is activated, I want to know the status

Your policy will be auto-activated basis successful recharge. You will receive your policy copy on SMS.  You can also check your policy status in Hospicare section on Vi app.

 

Do I need to submit any proofs/ documents to get the Hospicare policy?

No documentation or activation is required for generating your policy. Your policy will get generated automatically.

 

Do I have to be of certain age to get the Hospicare policy?

You can claim the Hospicare  cover only if you are between 18 to 55 years of age.

 

Who is a "nominee"? What if I don’t have a nominee?

Nominee is a person who would get the eligible insurance amount in case of insured person’s death. In case of insured person’s death, insurance amount will only be given to the legal heir of the person. Since this is a health insurance policy, we are not insisting on nominee details. However if you want to update nominee details, you may write a mail to the Insured at [email protected]

 

I am unable to find my policy details. How can I get it again?

You can send a request for the policy details/ COI (Certificate of Insurance) through the Vi app.  Anyways every time you recharge the insurer will share the policy details with you through SMS.

 

Will I get a physical copy of the policy?

No, you will receive policy soft copy link on SMS.

 

Is Vodafone Idea my insurance partner/ agent?

No, Vodafone Idea is the master policyholder of this insurance benefit. They have provided this Hospicare cover via Aditya Birla Health Insurance Co. Limited (ABHI).

 

What will happen to my insurance if I forget to recharge within 28 days?

Your telecom & insurance benefits will lapse if not recharged within 28 days. However when you recharge again with Rs 51 or Rs 301 , we will issue a fresh policy and you can again get to enjoy the Hospitalization cover benefits . Your waiting period of 30 days will start all over again.

 

What happens to my insurance if I do 5 recharges at 1 go?

Your insurance benefits get extended for the next 140 days (28 days validity X 5 recharges) for both products (Rs301 & Rs51). For Rs 301 pack the Unlimited pack benefits would be additive in nature as per current policy. 

 

What happens if I recharge with Rs 51 pack after recharging with Rs 301 or vice versa?

Your insurance benefits will continue to get extended by 28 days for every eligible recharge.

 

Will I get a policy renewal SMS? I have not received Policy renewal SMS.

Yes, ABHI will notify you about your insurance coverage renewal at the end of the policy period.

 

What is the frequency of SMS from the insurer?

Insurer will only notify customer about policy generation, renewal & cancellation.

 

My policy is not in the correct name. How can I change it?

Your policy gets created basis your current KYC details as per VIL records. In case the name if different you have to take another SIM in your name to enjoy Hospicare benefits

Only in cases where the VIL connection is used by blood relatives that you can change your mobile connection ownership. You have to visit a VIL store with the following documents –

 

Documentation :- Only paper based process permitted with below additional documents

  • Self-declaration from original and new customer
  • Supporting document proof to establish blood relation/legal heir
  • Original user and New user both have to visit the store for verification. In case original user is not visiting, new user to carry original user’s original documents for name and address verification
  • In deceased case, death certificate of original user required

1.  On positive verification, the old SIM will be disconnected and a new SIM will be issued. TAT is 3-7 working days and Balance/Benefits on old number, if any will be forfeited and will not be carried forward

2.  Blackout time – Approx 24 to 48 hrs

Once the ownership change has happened, a fresh policy with new name details will be issued to the customer.

 

My Policy activation date is incorrect?

Policy activation date will be the date on which your recharge pack benefits get activated.

 

What are the documents required to initiate a claim?

Refer claim page here or you may directly reach out to ABHI on 1800 270 7000.

 

Who is responsible for my Insurance related questions/ doubts / claims and process?

For any queries regarding the claim process, you can visit the nearest branch office of the insurer or reach out to them at:

Aditya Birla Health Insurance – 1800 270 7000 / [email protected]

 

What do I do if the Insurer has refused my claim or for any other grievance related to the insurance benefit?

For any queries regarding the insurance claim process, you can visit the nearest branch office of the insurer or reach out to them with your policy details at:

ABHI website: adityabirlacapital.com/healthinsurance

Email: [email protected]

Toll Free Number: 1800 270 7000

Address: Any of ABHI Branch offices or Corporate office

 

What will happen if I recharge with VIL Hospicare Recharge while validity of my current recharge is still pending?

Your insurance benefit will start when the Hospicare recharge is activated.

 

Can I take multiple policies with multiple recharges? I have multiple SIM cards registered on my name. Can I take insurance on all?

Yes, you may recharge on all those multiple SIM cards and enjoy the telecom benefits on each of those SIM cards but the Insurance benefit is capped at one policy (Rs. 1000 per day) only for one person.

 

I want to cancel my Policy and want a refund?

Since it is a benefit given along with recharge, it is not possible to provide any refund for the insurance policy.

 

What is the validity of my insurance, and what premium do I need to pay every month?

Your policy is valid only till the pack validity of Rs.51 or Rs. 301 (whichever you recharge with). You do not need to pay any additional amount to avail the insurance cover.

 

What proof will I get that my insurance policy has been generated?

You shall receive a COI (Certificate of Insurance) on SMS from ABHI.

 

Is there a way to continue my insurance without recharging my Vodafone Idea SIM? 

No, you need to recharge your VIL number with Rs.51 or Rs.301 every 28 days in order to continuously avail your Insurance benefit. Your insurance policy is valid only till the validity of Rs. 51 or Rs.301 recharge i.e. 28 days. If you do not recharge with one of the above packs, your insurance policy shall lapse & auto-cancel.

 

Will the Insurance benefit be available from the 1st day of the Hospicare recharge?

The policy is activated on the first Hospicare recharge itself. However, there is an initial 30-day waiting period for any new or existing illnesses. Accidents will be covered from day 1 though.

 

What will happen if I turn 56 post I start my policy?

In case you purchase the plan at age 55 your hospicare benefits will be active up to 1 year from date of recharge subject to continuous recharge. Other telecom recharge benefits would continue as is and would not have any impact on account of your age.

 

 

TERMS AND CONDITIONS GOVERNING THE OFFER OF Vi - HOSPICARE PACKS

 

A. INTRODUCTION

 

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THERE UNDER AS APPLICABLE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

 

VODAFONE IDEA LIMITED (VIL) IS FACILITATING THE OFFER TO ITS’ ELIGIBLE SUBSCRIBERS WHEREIN THE PRE-PAID SUBSCRIBERS OF VODAFONE IDEA MOBILE SERVICES SUBSCRIBING TO A SPECIFIED MONTHLY STV WILL BE PROVIDED TELCO AND INSURANCE BENEFITS MENTIONED BELOW SUBJECT TO ADHERENCE TO THE TERMS AND CONDITIONS SPECIFIED HEREINAFTER. 

 

THE INSURANCE BENEFIT OF VI HOSPICARE  – HOSPITAL CASH BENEFIT INSURANCE IS PROVIDED BY ADITYA BIRLA HEALTH INSURANCE LIMITED (HEREINAFETER REFERRED TO AS “ABHI”/ “INSURER”) FOR THE ELIGIBLE PREPAID SUSCRIBERS OF VODAFONE IDEA LIMITED (HEREINAFTER REFERRED TO AS “VIL” / “VODAFONE IDEA”) WHO HAVE SUBSCRIBED TO SPECIFIC MONTHLY STV RECHARGE VOUCHER.

 

VODAFONE IDEA IS NOT ACTING AS AN AGENT, CORPORATE AGENT, OR INTERMIDIARY OF ABHI AND IS NOT DISTRIBUTING, MARKETING, SOLICITING, PROCURING OR RESELLING INSURANCE DIRECTLY OR INDIRECTLY IN ANY MANNER WHATSOEVER. VODAFONE IDEA IS MERELY FACILITATING THE OFFER FOR ITS SUBSCRIBERS WHO SHALL OPT FOR IT AS PER THE TERMS AND CONDITIONS OF THIS OFFER. THE CLAIMS IF ANY THAT MAY ARISE UNDER THIS OFFER, SHALL BE AS PERTHE INSURANCE POLICY AND CERTIFICATE OF INSURANCE  (COI)ISSUED BY ABHI.  

 

THE FOLLOWING TERMS & CONDITIONS SHALL BE APPLICABLE TO ELIGIBLE SUBSCRIBERS OF VIL DURING THE OFFER PERIOD AS MENTIONED HEREIN.

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE PARTICIPATING IN THE OFFER. BY AVAILING THE OFFER, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”). IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT AVAIL THE OFFER.

 

For the purposes of these Terms and Conditions, wherever the context so requires “You” or “Your” shall mean any natural person who being an Eligible Subscriber has participated in the Offer.

 

B. DEFINITIONS

 

a. “Eligible Subscriber” shall mean a prepaid subscriber of VIL who is required to subscribe STV monthly. 

 

b. “STV” shall mean special pre-paid Vodafone mobile telecommunications tariff voucher specified by VIL as stated in Annexure – I or as specified from time to time, at its sole discretion and to be subscribed by Eligible Subscriber.

 

C. OFFER DETAILS.

 

Special Tariff Voucher for Rs 51 enables:

500 SMS + Rs.1000 per day Hospital Cash Benefit; validity 28 days

Special Tariff Voucher for Rs 301 enables:

Unlimited Calling + 1.5GB data/day + 2 GB DATA + 100 SMS/day + Rs.1000 per day Hospital Cash Benefit; validity 28 days

 

The Eligible Subscriber is provided by ABHI, Hospital Cash Benefit insurance cover of Rs.1000 per day  for 30 days per year and upto 10 days per event with 30 days initial waiting period and 1 day of deductible for a period of 1 year if continuously recharged with the STV.  

 

For detailed terms and conditions regarding the Insurance Offer, please refer to the section on Aditya Birla Health Insurance Section below. 

 

D. OFFER PERIOD

 

This is a limited period offer Valid for One year.

VIL and ABHI reserves the right to extend or shorten the Offer Period, as it deems fit.

 

E. OFFER AREA

 

The Offer is valid across all VIL circles.

 

F.  OTHER CONDITIONS

 

(i) For availing the Offer of ABHI, You hereby authorize and give Your consent to VIL to share your name and mobile number (MSISDN) with ABHI. 

(ii) For availing the Offer of ABHI, You hereby confirm that You satisfy the eligibility conditions stipulated by ABHI namely 

Age between 18-55

 Sound mental health

 No hazardous job 

(iii) VIL will not be responsible or liable for with regard to any information (including personal information) that You share directly with ABHI.

(iv) VIL has no responsibility and liability with regard to the privacy, safety and security of any information (including personal information) that You may have to share independently with ABHI for availing hospital cash benefit insurance.

(v) VIL shall not be responsible for any liability, insurance claim, service-related issues related to hospital cash benefit availed under Offer.  All issues or disputes pertaining to insurance claims will be directly settled between You and ABHI. You shall directly raise such complaints with ABHI through their email [[email protected]] or [1800 270 7000]. It is clarified that VIL will not have any responsibility and shall not entertain any query or request or complaint of the subscribers pertaining to insurance claims.

(vi) You shall be able to avail the Offer only till the time ‘You’ continue to be VIL prepaid subscriber subscribing to the specified STV and recharging it every month on or before the expiry of the validity period. The insurance cover shall be co-terminus with the validity of each recharge period.

(vii) You acknowledge and agree that any claim pertaining to the insurance shall lie with Insurer/ABHI and VIL shall have no liability towards Insurance and / or its’ claim including but not limited to its approval or rejection or any dispute or difference arising therefrom. You categorically absolve VIL of any liability towards the same and agree to indemnify and hold VIL and its directors, officers, employees, agents and consultants against any damage, claim, cost, loss, compensation, action, liability, legal proceedings (including reasonable Attorney fees), orders, directions etc. (collectively, ‘Claims’) suffered or incurred by VIL with respect to the Offer.

(viii) You understand, acknowledge and agree that insurance policy/certificate of insurance is a contract between You and the Insurer and You shall be bound by the terms and conditions of the insurance policy/certificate of insurance issued by the Insurer. You further acknowledge and agree that VIL does not have any control in respect of the terms and conditions specified by Insurer in respect of the Offer and insurance cover. VIL shall not be responsible for any non-performance or breach of any contract entered between You and the Insurer and shall not and is not required to mediate or resolve any dispute or disagreement between You and the Insurer. You acknowledge and agree that VIL is a mere facilitator in this Offer and it does not hold any right, title or interest, nor has any obligations or liabilities in respect of the insurance issued to You by the Insurer.

(ix) You will not be eligible to subscribe to a new policy if you have crossed 55 years of age

(x) If You are a Subscriber of two (2) or more VIL pre-paid connections under the same name, Your maximum Insurance eligibility will be only once

(xi) Inaccurate information shared by way of CAF, any other documentation, claim form as against the information gathered during the investigation or processing of claims shall lead to repudiation of Insurance claim(s).

(xii) You may approach any nearby ABHI branch or as per the modes described in COI for policy servicing requests like change in address, contact details & nominee and for submitting the cancelation requests

 

G. MODIFICATION 

 

a. VIL reserve the right, at their sole discretion, to modify these Terms & Conditions or any part thereof at any time during the relevant Offer Period and without prior notice to You, if so required in view of business exigencies and/or guidelines issued / amended by TRAI, Department of Telecom (DOT) and/or statutory changes and the said modifications shall be binding on the You.

 

b. The modified terms will be posted on [.]. You are therefore advised to check this Website regularly for any update(s) or amendment(s) made to these Terms and Conditions and in the event the modified or amended Terms and Conditions are not acceptable to You, You should discontinue participating in the Offer/s. Your continued participation in the Offer will constitute Your acceptance of the latest revised Terms and Conditions related to such Offer.

 

H. WITHDRAWAL

a. VIL and ABHI reserves the right to cancel, discontinue, suspend or prematurely withdraw the Offer at any time during its validity period as may be required in view of business exigencies and/or changes by TRAI, Department of Telecom (DOT), any applicable regulator and/or statutory changes without any notice to You and the same shall be binding on You. 

 

I. DISCLAIMERS

 

a. You agree that the Offer is being made purely on a “best endeavour” basis and subject to acceptance of these Terms and Conditions and terms and conditions available on the certificate of insurance provided by ABHI. Your participation in the Offer is voluntary and You expressly agree to avail the Offer at your sole risk. VIL shall not be responsible for any loss, injury or any other liability to You arising due to participation in the Offer.

 

b. VIL makes no representation or warranty of any kind whatsoever, whether express or implied, including, but not limited to, meeting of Your requirements or aspirations, timeliness, security of the Offer/insurance cover and/or any delay or failure to avail the Offer including due to technical or network problems. To the extent you choose to avail the Offer, you do so at your own initiative and You shall remain responsible for compliance with the Terms and Conditions herein, any applicable laws, including but not limited to applicable local laws. You agree not to hold VIL, its officers, directors, employees, affiliates, and agents or representatives liable for any direct, indirect, incidental, special, punitive or consequential damages, including loss of profits, incurred by You or any third party, in connection with the Offer.

 

c. VIL and ABHI reserves the right to change, suspend, remove, or disable access to the Offer at any time without notice. In no event will VIL be liable for the removal of or disabling of access to the Offer. VIL may also impose limits on the use of or access to the Offer, in any case and without notice or liability. Under the Offer, VIL’s responsibility shall only be limited in providing telecom service on VIL’s network for Eligible Subscribers availing such Offer.

 

d. Any claims, issues, damages or losses with regards to the quality or functionality of the insurance cover will be the sole liability of ABHI. VIL will not have any responsibility related to the same and will not entertain any query or complaint of the participants.

 

e. You shall indemnify and keep indemnified VIL, its officers, directors, employees, customers, affiliates and agents or representatives harmless from and against any and all actual claims, suits, proceedings, action, liabilities, expenses, costs (including attorney’s fees and court costs), losses or damages of whatsoever nature, which VIL may incur, pay or become responsible arising out of or in connection with the Your breach of these Terms and Conditions. VIL shall have the right to defend themselves, pursuant to this clause, at the cost of the Eligible Subscriber in breach.

 

J. GENERAL

 

a. This Offer cannot be used in conjunction with any other alternative offer or promotion of a similar nature.

b. There is no entry fee or cost attached for participating in the Offer.

c. The Offer is subject to force majeure circumstances i.e. Act of God or any circumstance beyond the           reasonable control of VIL.

d. The Eligible Subscriber shall also be bound by the terms and conditions of the Customer Application Form as amended from time to time.

e. The Offer is subject to guidelines/directions issued by Telecom Regulatory Authority of India (TRAI),                      Department of Telecommunications (DOT) or any other statutory authority from time to time.

f.   The Terms and Conditions stated herein shall not override the terms and conditions of the Subscriber Enrolment Form/Customer Application Form.

g. Failure by VIL to enforce any of the Terms and Conditions in any instance shall not be deemed to be a waiver of those Terms and Conditions and shall not give rise to any claim by any person.

h. You may contact the customer care of ABHI regarding any queries, complaints, disputes pertaining to the insurance cover.

i. You hereby authorize VIL to collect your personal information including name, address and mobile number etc. and share with its partners so as to enable You to avail the Offer or the benefits as the case may be. Your personal information will be stored and processed in accordance with Vodafone Privacy Policy which is available at https://www.vodafoneidea.com/privacy

j. You agree that VIL has no responsibility and liability with regard to the privacy, safety and security of any information (including personal information) that You may have to share independently with third parties.

k. By participating in the Offer, You confirm to abide by all intellectual and industrial property rights, including copyrights or trademarks belonging to VIL and to any third party content licensor to VIL that is made available through the Offers.

l. By availing this Offer, You confirm and waive the applicability of rules and regulations of the National Do Not Call registry and You agree to receive promotional messages and alerts under the current Offer and upcoming offers from VIL, as it may in its sole and absolute discretion decide.

 m. These Terms and Conditions are governed in accordance with the laws of India. In the event of any disputes or any matter arising here from will be referred to a sole arbitrator to be appointed by VIL, whose decision shall be final and binding on the parties. The place of Arbitration shall be Mumbai.

 

ADITYA BIRLA HEALTH INSURANCE terms & conditions

 

Hospital Cash Benefit Insurance (“Hospicare”)  is offered by Aditya Birla Health Insurance Co. Limited (“Insurer”/ “ABHIC”) and covers benefit of Rs.1000 per day Hospital Cash Benefit for 30 days per year and upto 10 days per event with 30 days initial waiting period and 1 day of deductible for a period of 1 year if continuously recharged.

(A)Hospicare is available to Indian citizens who are prepaid subscribers of Vodafone Idea Limited (“VIL”) and have done specified VIL Recharge monthly (STV).

(B)For availing Hospicare, customer confirms to Insurer as under 

a. I am between 18-55 years of age

b. I hereby declare that I am in sound health, and I do not have any defect, deformity or disability. I further declare I am/was not suffering/hospitalized for any Critical Illnesses (including but not limited to Cancer, major organ diseases/transplant, stroke/paralysis, nervous disorders, HIV)

c. I declare that I am not engaged in any occupation with exposure to hazardous materials, firemen & law enforcement jobs, high risk work (e.g. mines) or those involving use of harness, highly accident-prone sports or performing arts or any other similar hazards.

(C)By purchasing STV, 

a) ABHIC reserves the right to repudiate/restrict the claim if Policy terms and condition are not met.

b) Claims shall be settled only after obtaining the all required claim documents raised by insurer

(D)Customer shall receive the policy certificate / certificate of insurance (COI) directly on his/her mobile no. registered with VIL on which the VIL recharge/STV has been done .

(E)Policy will be issued in the name of the individual as registered with VIL. The insurance benefit shall not be applicable for connections in the name of non-individual entities

(F)Sum Insured per SIM would be restricted to INR 30,000 (Indian Rupees Thirty thousand only).

(G)In case the customer is holding multiple SIM cards and insurance is activated on all such cards, maximum Sum Insured payable at the time of claim for the year will not exceed INR 30,000/- (Indian Rupees Thirty thousand only) in any case

(H)The certificate of insurance (COI) is a contract between ABHIC and the customer. The customer should reach out to ABHIC for any issues and claims. Vodafone Idea Limited (VIL) has no liability towards insurance cover and / or claims relating thereto including but not limited to its approval or rejection or any dispute or difference arising therefrom.

(I)Claim Intimation from the Customer/Nominee must reach within thirty (30) days from the date of hospitalisation of the customer.

(J)Customer can refer detailed policy wordings on ABHIC’s website. In case of successful claim, the payout would be made to the Customer / Nominee / Legal heir whichever is applicable.

(K)Claims

A. Claims Submission – Digital Reimbursement Process

1. Fill claim form in digital format on https://www.adityabirlacapital.com/healthinsurance/buy-insurance-online/#!/vil-login

2. Share scanned copy of discharge card

3. Share hospital bill aswell in case of ICU hospitalisation payout

4. Share Bank details/cancelled cheque

5. Customer to verify the details via OTP before submission

6. Submit the form electronically and ABHI registers the claim using our Claim API

7. Customer will be sent an electronic copy of the claim raised on his registered email ID for ready reference

B. Claims Submission – Offline Reimbursement Process

The following documents as per the benefit being sought must be provided to Us within 30 days of the occurrence of the event giving rise to a claim under the Policy or date of discharge from the Hospital.

1. Duly filled claim form 

2. Photo ID, KYC Document and Age proof

3. Photocopy of discharge card / day care summary / transfer summary

4. Photocopy of the final bill 

5. Bank Details with Cancelled cheque 

Note related to claim process - 

1. ABHIC can request for further documentation / clarification, if required

2. Insurer checks the required documents submitted by the Customer/ nominee/legal heir as per the check list of insurance company and proceeds for claims settlement.

3. Claim Amount is settled in favour of customer/nominee/legal heir whichever is applicable. The Claim amount is transferred via fund transfer/NEFT to the bank account.

4. Claims arising out of incorrect data regardless of intentional or unintentional errors committed by the customers will not be payable by the Insurer. Moreover, the Insurer will have the right to investigate claims and also check for accuracy of the information provided at the time of claims. The rights available to the Insurer under this clause will be subject to regulations/ guidelines issued by IRDAI from time to time.

5. Inaccurate information detected in the claim form against the information as gathered during the investigation in relation to a customer will lead to repudiation of claims.

6. As per the IRDAI (Protection of Policyholders' Interests) Regulations, claims are to be paid or be rejected or repudiated giving all the relevant reasons within 30 days from the date of receipt of all relevant papers and clarifications. In the event the claim requires further investigation in the opinion of the Insurer, the same shall be initiated at the earliest and the investigation shall be completed expeditiously, in any case not later than 90 days from the receipt of claim intimation and the claim shall be settled within 30 days thereafter. In the event the above mentioned TAT is crossed, due to delay on the part of the Insurer, interest on the claim amount which is 2% above the bank rate from the date of receipt of the last necessary document.

7. An interest of 2% above the bank rate shall be calculated from the date of receipt of the last necessary document excluding Early Claims which will require investigation. For Early cases requiring investigation, the overall TAT 90 days or lower as per regulation shall be applicable as on date. Three years from policy issuance or reinstatement whichever is later shall be the determining factor for deciding the case, whether it is either Early or Non Early.

8. For the list of Permanent exclusions and other details, please click here

(L) I agree that all the declarations provided above will be valid for all the future Insurance policies of ABHIC issued against the specified VIL recharge with insurance benefit for a period of 12 months from the date of acceptance of these T&C's.

(M)For any further queries relating to Hospicare benefit insurance, the customer should reach out to ABHIC Insurance Co. Ltd. on their toll-free number, official email ID or offices as mentioned in the policy document or certificate of insurance.

(N)For any issues relating to telecom services, customer should reach out to customer care number of VIL. 

 

what are Hospicare packs?

 

Hospicare pack is an insurance plan where you get a pre-defined ₹1000 amount for each day of hospitalisation (in addition to the telco benefits).

In case of ICU, benefits are doubled.

  • Get instant policy. No long forms and documents

  • Applicable for all Hospitals (govt. as well as pvt.)

  • Claim upto maximum 10 days at a time and 30 days in a year

  • Coverage for 18-55 years of age

  • Pre-existing illness included

  • 30 days waiting period. Accident related claims start from day 1

  • First day of hospitalisation is deductible from the cover

coverage Details

 

Be it illness, accidents be prepared for everything today !

what is covered?

 

  • Accident related claims start from day 1

  • 30 days waiting period

  • Paperless ₹1000/day hospitalization cover which doubles in case of ICU

exclusions

 

  • Cosmetic, Plastic Surgery and all non allopathic treatments.

  • All routine examinations and preventive health checkups.

  • Intentional injuries by insured person, commiting suicide attempt.

  • Psychiatric or psychological disorders, mental disorders (including mental health treatments), Parkinson and Alzheimer's disease.

  • Please refer to COI (Certificate of Insurance) for full list of exclusions

Vi hospicare claim process

 

You have to claim within 30 days of discharge  The following methods can be used.

 

(1) Register the claim by calling up Aditya Birla Health Insurance Toll Free 1800 270 7000 

 

(2) Visit any of the Aditya Birla Life Insurance branches. Click hereto visit.

 

(3) Digital reimbursement claim process

 

  1. Fill the digital claim form

  2. Share scanned copy of your hospital discharge card
    (Share hospital bill in case of ICU hospitalisation payout)

  3. Share your bank details/cancelled cheque for reimbursement

  4. Verify all the details via OTP on your Vi number