for any assistance click here to know our toll free numbers
Please note: For Corporate users, International Roaming Pack activation is only allowed through the Vi App. Please click here to download Vi App.
for any assistance click here to know our toll free numbers
Please note: For Corporate users, International Roaming Pack activation is only allowed through the Vi App. Please click here to download Vi App.
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Simply log in to the Vi App on your Vi mobile or visit www.myvi.in and choose an IR pack as per your requirement and submit the pack activation request. Based on the place and span of your travel Vi offers the best international roaming plans. You can even book your pack up to 60 days in advance to avoid any last-minute hassle.
Prepaid
For customers from Kolkata, West Bengal, Orissa, and Bihar circles: Send ACT IR as SMS to 144 (toll-free)
For customers from all other circles: the International Roaming service is pre-activated.
For all Vi Prepaid subscribers, there are no charges for the service till such time the phone is not used on International Roaming. Only upon using your Vi prepaid mobile on International Roaming (for Outgoing calls, Incoming calls, Outgoing SMS & Data usage), you will be charged an International Roaming service charge of Rs 99 covering the next 28 days, in addition to the usage charges at applicable rates. The service charge of Rs.99 recurs every 28 days if you continue to be in International Roaming.
NOTE: If you activate an International Roaming plan before leaving India, you will NOT be charged the International Roaming service charge of Rs99.
Postpaid
Postpaid users need to activate the International Roaming service before leaving the country. One can activate the service by visiting the Vi app, the Vi website (www.myvi.in), or by calling up our Customer Care on 199 (toll-free).
YES, you can activate International Roaming Service after reaching another country, through Vi app or Vi website www.myvi.in by connecting to a local Wi-Fi. The service takes about 30 minutes to get activated after you have submitted the request. You may need to switch off your phone and switch it on to get it latched on to the available network once the service is activated.
However, it is advisable to activate the international roaming service and pack before you leave India. With the best international roaming plans from Vi you can avoid bill shock and travel stress-free.
Yes, you can activate an International Roaming plan up to 60 days in advance. You can submit a Future Dated Request on the Vi App or Vi website, as per your date of travel. The pack will get activated at 00:00 hours on the date you submit the request. Just in case, your travel plan gets changed for any reason, you can cancel your pack activation request any time before the pack activation date. However, once the pack is activated, you cannot cancel the request irrespective of whether you travel or not.
This pre-booking facility for the best International Roaming plans is available only for postpaid customers. We currently do not have this facility for prepaid customers.
Vi has the simplest structure for International Roaming packs. One pack works across more than 100 countries. So, you don’t need to buy different packs for different countries.
The Pack benefits vary as per the country you travel to and depending on whether you are using a postpaid number or a prepaid.
Vi’s best International Roaming plans spanning more than 100 countries are divided into 2 categories:
For exact benefits, go to the International Roaming section on the Vi app or website, choose the country you are traveling to and check the applicable benefits. You also get the necessary information on the applicable benefits through SMS as soon as you land in any foreign country
The exact benefits will depend on the pack you have purchased.
You will be charged the standard roaming rates for these countries. For country wise standard roaming rates refer to the Terms & Conditions Page
If you have taken an International Roaming Plan then you will be charged as per the tariffs/benefits of your pack for that country.
In case you have International Roaming Services active and have not taken any International Roaming Plan then you will be charged as per the Standard Rates applicable in the country you are traveling to.
Look out for the SMS you receive upon landing in a foreign country (you get these only if the International Roaming service is active on your Vi number). Alternatively, you can go to the International Roaming section on Vi app or website and search for the country you are traveling to and know the applicable charges.
To know the Standard Roaming Rates applicable in a particular country, refer to the Standard Roaming Rates Section and select a plan from the best International Roaming Plans by Vi.
Yes. We have different packs to suit all kinds of trips – 1-day / 10-day packs for short trips and 14-day / 30-day packs for longer travel. Choose the plan that best suits your needs.
Vi offers the best international roaming plans with free data, free SMS, free incoming calls, and free outgoing calls. Charges will apply depending on the Roaming pack that you choose.
For further details related to Postpaid & Prepaid International Roaming please enter your number on the International Roaming Page, and select from the best international roaming plans that suit all your needs.
You can claim your IR Pack benefit by going to the “Plan Benefits” section on the homepage of the Vi App. You can activate the inbuilt 7 days pack worth Rs.2999 without any extra cost or you can even give a future date request to activate the pack for a future date as per your travel plan.
No. All our International Roaming packs are for fixed validity. These expire as soon as the validity is over. You do not need to deactivate the packs at all.
International Roaming Service continues to remain active on your number even after you return and will be billed as per your bill cycle. You can log into the Vi App to check if the service is active on your number or not. You need to select the Deactivate option if you wish to deactivate this service. Please take note that this service doesn’t auto-activate and you’ll have to reactivate International Roaming Service on your number if you intend to use it again while traveling.
Roaming usages are billed as per data received from the International Operators on whose network you would have used your mobile while in that country. This data is received up to 30 days from the time of usage. In case of delay in receiving such data files from the International Operators, usages made in a particular bill period may reflect in the succeeding bill period.
International roaming is a service that enables mobile users to make and receive voice calls or text messages while visiting another country. Roaming service extends the operator’s coverage to allow usage of the home operator’s mobile number and network services within a foreign country. Traveling abroad with Vi’s best international roaming plan is effortless as Vi offers customized plans based on your travel destination and the duration of your trip.
You can use your phone in a foreign country, without an International Roaming pack, as long as you have activated the International Roaming service on your mobile. Using an International Roaming pack you can avoid unexpected bills as you will be charged as per the standard rates. Browse and choose the best international roaming plan to stay connected.
Here is how to activate International Roaming:
For prepaid customers from Kolkata, West Bengal, Orissa & Bihar circles, International Roaming Services need to be activated before traveling by sending ACT IR as SMS to 144 (toll-free).
For Prepaid customers from all other circles, the International Roaming service is pre-activated.
Postpaid users need to activate the International Roaming service before leaving the country.
Your bill depends on how and how much you use your phone abroad. If you have not taken any International Roaming plan and use your phone normally as you do in India, there is a high chance of you getting a very high bill. It is, therefore, advisable to use your phone on International Roaming only with a pack. You can now safeguard yourself from high bills by choosing from the best international roaming plans.
However, we have some safety measures in place to prevent high bills for any unconscious usage.
However, we strictly advise NOT to use mobile internet abroad without an International Roaming recharge. If you decide not to take a pack, use a local wi-fi.
Once the data service has been made active, it will remain ON unless a customer specifically deactivates the data service again.
To deactivate data service again, send the SMS: CAN IRDATA to 199
Lastly, we would recommend that you should always purchase an International Roaming pack for using your phone in a foreign country. Get worry-free with a pack, without worrying about any high bills. Browse from the best international roaming plans and select a pack that matches your travel requirements.
o Incoming Calls: Rs 30/min to Rs 315/min
o Outgoing Calls: Rs 21/min to Rs 399/min
o Data Usage: Rs 563/MB to Rs 1536/MB
o Outgoing SMS: Rs 15/SMS to Rs25/SMS
To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi app or our website www.myvi.in for more details mentioned below.
Yes, you can use the same handset & SIM in any foreign country. Only if you are using a very old handset model or a non-4G handset, which may not be compatible with the available networks in some of the countries, you may need to change your handset. Eg. many countries have only 4G networks, so your handset should be 4G compatible to be used in that country.
Prepaid:
Vi Prepaid customers will be charged at standard roaming rates once the international roaming plan expires.
Postpaid:
Vi Postpaid customers have superior benefits on the pack as all our postpaid Roaming Packs come with the ‘Always-On’ feature. This feature remains active on your number and protects you from high international roaming charges when you use your mobile number for making or receiving calls or while using your mobile internet. This service will remain active even after you return to India but No charges would be incurred when in India. The “Always On” feature has a validity of 3 years once it gets activated.
Calls from abroad back to India on the 10 Digit Customer Care number are toll-free and you will not be charged for the calls but do note that since it is an Outgoing call, you will be charged Rs.99 if you are a prepaid subscriber without any International Roaming Pack or charged for Always-On for that day.
You should be able to automatically connect to our Partner Networks whilst roaming. Should you face any connectivity issues, please do a manual selection through the Handset Settings on your mobile, ensure your Data Roaming is switched On.
Once in the Roaming Location, you will be automatically connected to our Partner Network if you have taken the International Roaming Service or an International Roaming Plan.
To make voice calls from overseas, dial the number with the area code as you would do when in India. To call another country, dial + with the country code followed by the phone number.
For example, to call someone in India while traveling abroad, just add India’s country code +91 as a prefix and enter the number i.e. +9198110XXXXX
No, any in-built data quota on your postpaid plans or prepaid plans is not valid for usage outside of India. For International Roaming, you need to buy separate roaming packs. Vi offers a variety of best international roaming plans with validity ranging from 1-day for temporary usage to 30-days for longer trips.
NO. Incoming SMS on International Roaming is not charged. However, incoming calls are chargeable on International Roaming.
Do make sure Call Forwarding is disabled (If, not required).
Once connected to the Network, you will be able to send or receive SMS seamlessly. In case you are unable to receive SMS; do restart your handset as it will enable you to connect with the Partner Network.
Check your Handset Settings; international Data Roaming should be enabled.
Also, check for 3G and 4G settings on your Mobile Data option, which should be enabled to connect to Data services at your roaming location
Postpaid
Our in-built feature called RoamSafe safeguards you from accidental data usage in a foreign country, thereby resulting in high data charges. Your mobile internet will be kept deactivated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use the internet on your mobile, at the applicable standard roaming rates, you can send the SMS ACT IRDATA to 199. This service will remain active for 7 Days and gets automatically deactivated after 7 Days. You can renew this service after every 7 Days by sending the SMS ACT IRDATA to 199.
However, we strictly advise NOT to use mobile internet abroad without an international pack. Either use a local Wi-Fi or choose a pack from the best international roaming plans available for always staying connected.
Once the data service has been made active, it will remain ON unless a customer specifically deactivates the data service again. To deactivate the data service (or to re-activate RoamSafe), send the SMS: CAN IRDATA to 199.
Your pack will expire at 00:59:59 Hrs IST as per the validity of the pack that you’ve taken. You may refer to the International Roaming Tab on My Vi App or www.myvi.in to view the Active International Roaming Pack/Service on your Mobile number.
You can check the data quota of your International Roaming Pack on My Vi App or www.myvi.in
If you have online applications on your device, remember that data usage occurs throughout the day; hence usage will be billed accordingly.
Smart devices tend to continuously access data networks and automatically download some updates for certain applications like Weather, Stock/News alerts, social networking sites (Twitter, Facebook), and emails. Hence it is recommended, you disable data on your handset to avoid unnecessary charges by Switching off the settings.
Alternatively, check your handset menu to switch off data settings or auto-updates. It is advisable to log out properly before terminating a surfing session thus ensuring unnecessary data transfer is avoided.
Vi’s best international roaming plans provide the benefits of unlimited calls and data for more than 80 countries. Activate the best international roaming plan to effortlessly stay connected no matter where you are. Vi offers a comprehensive range of its best IR packs that come in handy on your international trips.
It is easy to select an international roaming pack now. All you need to do is visit our website, enter the country/countries of visit and the days of travel. Then, choose from our range of international roaming packages to activate an international roaming plan. Vi offers the best international roaming plans at affordable prices.
Vi IR plans are the best international roaming plans designed keeping in mind the varied needs of users. International data packs and calling plans are available for both prepaid and postpaid users; however, postpaid users get to enjoy certain benefits:
Vi offers the best international roaming plans that come loaded with several benefits, Vodafone and Idea subscribers can take advantage of these plans to always stay in touch.