standard rates

I am not getting network signal whilst on international roaming

Check if your International Roaming service or pack has been activated. If not activate now, click bit.ly/IntlRoaming2

If already active and still facing network issue while travelling abroad, please disable Wi-Fi on your handset and follow the below troubleshooting steps:

IOS

1. Settings > Mobile Data/Cellular Data > Data Roaming > Turn on Data Roaming
2. Change the Network mode to 2G/3G/4G, i.e. Turn off VOLTE Settings > Mobile Data/Cellular Data > Voice & Data > Turn off VOLTE 
3. Settings > Mobile Data/Cellular Data > SIM APPLICATIONS > Click on Roaming > Click on International Roaming & Click OK or ACCEPT on prompt
   
   Note: Proceed with next step if “Roaming” option under SIM Applications menu is not available


4. If the handset doesn’t show any network symbol, please try to change the network selection mode from Manual to Automatic in Settings > Mobile Data > Network Selection > Turn off the AUTOMATIC toggle to turn on the Manual search Operators
5. If issue persists or for any assistance related to International Roaming, you can connect with our live chat agent https://bit.ly/3uVo2l7

Android

1. Settings > SIM & Mobile Networks > Advanced Settings > Data Roaming > Turn on Data Roaming/Select “Always”
2. Settings > SIM & Mobile Networks > Turn off VOLTE calls
3. Settings > SIM & Mobile Networks > Preferred network type > Turn ON 2G/3G/4G (Auto mode) or LTE ON
4. Tools > SIM toolkit/Vi menu/USIM) > Roaming > Select International Roaming and wait for prompt ‘Already On’ and please accept it. If this doesn't appear, repeat the same steps again *Select the International Roaming option from the SIM tool kit continuously till you get the prompt as “Already On".
   
   Go to next step if “SIM toolkit/Vi menu/USIM” option under menu is not available


5. If the handset doesn’t show any network symbol, please try to change the network selection mode from Manual to Automatic in Settings > SIM & Mobile Networks > Mobile Networks > Choose network manually/Network Operators
6. If issue persists or for any assistance related to International Roaming, you can connect with our live chat agent https://bit.ly/3uVo2l7

Do I need to select any network whilst on International Roaming?

Whilst roaming internationally, you will automatically latch onto our roaming partner network

How can I use my Vi mobile in a foreign country i.e. on International Roaming?

1. To use your Vi mobile in a foreign country, you need to activate International Roaming service on your mobile before you leave India
2. International Roaming service allows you to use your phone in a foreign country. However, all the usage is charged as per applicable standard International Roaming rates. These rates differ from country to country. Given below is the range for the rates for various types of usage :
   
   - Incoming Calls: Rs. 30/min to Rs. 315/min
   - Outgoing Calls: Rs. 21/min to Rs. 399/min
   - Data Usage: Rs. 650/MB
   - Outgoing SMS: Rs. 15/SMS to Rs. 25/SMS
   
   
3. To use your phone freely in a foreign country without worrying about high bills, it is advisable that you purchase an International Roaming Pack. With a Vi Roaming pack, you can get Unlimited Free Data & Calls in most popular countries. Our packs cover more than 81 countries and we have packs to suit all kinds of trips – 1 day / 7 day packs for short trips and 10 day / 14 day / 28 day packs for longer holiday / stay abroad.
4. If you plan to purchase an International Roaming pack, then you do not need to activate the International Roaming service separately.
5. To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the Vi app or our website www.myvi.in for more details mentioned below.
   

How can I activate International Roaming service on my number?

Postpaid

Postpaid users need to activate International Roaming service before leaving the country. One can activate the service by visiting the Vi app or Vi website (www.myvi.in) or by calling up our Customer Care on 199 (toll-free).

You need to select the De-activate option if you wish to de-activate this service.

Can I activate the International Roaming service after reaching another country?

YES, You can activate International Roaming Service after reaching another country, through Vi app or Vi website www.myvi.in by connecting to a local Wi-Fi. The service takes about 30 minutes to get activated after you have submitted the request. You may need to switch off your phone and switch it on to get it latched on to the available network once the service is activated.

However, it is advisable to activate the International Roaming service and pack before you leave India.

How can I purchase an International Roaming pack?

Simply log in to the Vi App on your Vi mobile or visit www.myvi.in and choose a pack as per your requirement and submit the pack activation request. You can even book your pack upto 60 days in advance to avoid last minute hassle.

Can I activate an International Roaming pack in advance?

Yes, you can activate an International Roaming pack upto 60 days in advance. You can submit a Future Dated Request on our My Vi App or Vi website, as per your date of travel. The pack will get activated at 00:00 hours on the date you submit the request for. Just in case, your travel plan gets changed for any reason, you can cancel your pack activation request any time before the pack activation date. However, once the pack is activated, you cannot cancel the request irrespective of whether you travel or not.

This advance booking facility for International Roaming packs is available only for postpaid customers. We currently do not have this facility for prepaid customers.

Can I purchase an International Roaming Pack after reaching another country?

YES, you can purchase an International Roaming Pack after reaching another country, through Vi app or Vi website www.myvi.in by connecting to a local Wi-Fi. It takes about 30 minutes for the pack to get activated after you have submitted the request.

However, it is advisable to purchase the International Roaming pack before you leave India.

You can even book your pack upto 60 days in advance to avoid any last minute hassle.

Can I use my phone in a foreign country, if I do not buy a pack?

You can use your phone in a foreign country, without an International Roaming pack, as long as you have activated the International Roaming service on your mobile. However, it is advisable to use an International Roaming pack to avoid high bill as you will be charged as per the standard rates.

Postpaid users need to activate International Roaming service before leaving the country.

I am a postpaid user, how am I protected against high bills on International Roaming?

Your bill depend on how and how much you use your phone abroad. If you have not taken any International Roaming pack and use your phone normally as you do in India, there is a high chance of you getting a very high bill. It is, therefore, advisable to use your phone on International Roaming only with a pack.

However, we have some safety measures in place to prevent high bill for you for any unconscious usage.

1. RoamSafe: To safeguard you from the accidental data usage in a foreign country, thereby resulting in high data charges, your mobile internet will be kept de-activated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use internet on your mobile, at the applicable standard roaming rates you can send the SMS ACT IRDATA to 199.
   
   However, we strictly advise NOT to use mobile internet abroad without International Roaming pack. If you decide not to take a pack, use a local wi-fi.
   
   Once the Data service is activated, it remains ON for a duration of 7 days. After 7 days validity is over, Data service gets barred again. If you wish to activate Data at standard roaming rates again, you can send the same SMS: ACT IRDATA to 199.
   
   To deactivate Data service, send SMS: CAN IRDATA to 199.
   
   
2. Always on : We offer an additional safeguard with ‘Always-On’ feature to protect you from high International Roaming Charges for any usage post pack expiry. For eg: If you have taken a 7-day pack and you continue usage on International Roaming post 7 days (you will get an intimation upon your pack expiry), you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings.
   
   

Lastly, we would recommend that you should always purchase an International Roaming pack for using your phone in a foreign country. Get worry-free with a pack, without worrying about any high bills.

How does the International Roaming Pack work? How do I know what is the pack benefit in the country I travel to?

Vi has the simplest structure for International Roaming packs. One pack works across all pack countries. So, you don't need to buy different packs for different countries.

The Pack benefits vary as per the country you travel to and depending on whether you are using a postpaid number or a prepaid.

Vi International Roaming packs cover all pack countries with one pack. These countries are divided into 2 categories:

1. Unlimited Countries – You get Unlimited Data & Calls in these countries, if you are on a pack.
   
   For exact benefits, go to the International Roaming section on the Vi app or website, choose the country you are travelling to and check the applicable benefits. You also get the necessary information on the applicable benefits through SMS as soon as you land in any foreign country.
   


2. Non-Unlimited OR Discounted Countries – You will get a fixed quota (eg upto 15GB data or upto 1500 minutes) for usage in these countries. Exact benefits will depend on the pack you have purchased.
   


3. Non-Pack countries – Vi Roaming Packs are not applicable in these countries and you will be charged at Standard Roaming rates here even if you purchase an International Roaming pack.
   

Refer the T&C Page for standard rates applicable.

What if the country I am travelling to is not covered under the Roaming plan?

You will be charged the standard roaming rates for these countries. For country wise standard roaming rates refer the Terms & Conditions Page

What happens after my pack is expired?

Vi Prepaid customers will be charged at standard roaming rates once the international roaming pack expires.

Vi Postpaid customers can enjoy superior benefits on the pack. All our postpaid Roaming Packs come with ‘Always-On’ feature, to protect you from high International Roaming Charges for any usage post pack expiry. For eg: If you have taken a 10-day pack and you continue usage on International Roaming post 10 days, you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs 749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs 749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings.

How do I know applicable tariffs in various countries that I travel to?

1. If you have taken an International Roaming Pack then you will be charged as per the tariffs/benefits of your pack for that country / countries
2. In case you have International Roaming Services active and have not taken any International Roaming Pack then you will be charged as per the Standard Rates applicable in the country you are travelling to.
   Look out for the SMS you receive upon landing into a foreign country (you get these only if the International Roaming service is active on your Vi number)
3. Alternatively, you can go to International Roaming section on Vi app or website (www.myvi.in) and search for the country you are travelling to and know the applicable charges
4. You can click here to know the Standard Rates applicable in various countries, click bit.ly/IntlRoaming2

I am a REDX customer. How do I claim the FREE IR pack on my Red X Plan?

You can claim your IR Pack benefit by going to the “Plan Benefits” section on the home page of MYVi App. You can activate the inbuilt 7 days pack worth Rs.2999 without any extra cost or you can even give a future dated request to activate the pack for a future date as per your travel plan.

how to make voice calls once I reach another country?

To make voice calls from overseas, dial the number with the area code as you would do when in India. To call another country, dial + with the country code followed by the phone number. 

For E.g. to call someone in India while traveling abroad, just add India’s country code +91 as prefix and enter the number i.e. +9198110XXXXX

Can I use the same handset & SIM while traveling outside India?

Yes, you can use the same handset & SIM in any foreign country. Only if you are using a very old handset model or a non-4G handset, which may not be compatible with the available networks in some of the countries, you may need to change your handset. Eg many countries have only 4G network, so your handset should be 4G compatible to be used in that country.

Can I choose an International Roaming Pack for only the number of days I am travelling?

Yes. We have different packs to suit all kinds of trips – 1 day / 10 day packs for short trips and 14 day / 30 day packs for longer holiday / stay abroad. Choose the one that best suits your need.

Can I use my free data quota on my Postpaid Plan or Prepaid Plan on International Roaming?

No, any in-built data quota on your postpaid or prepaid plan is not valid for usage outside of India. For International Roaming, you need to buy separate International Roaming packs.

If I call other countries while abroad, will I be charged?

While on a Vi Roaming Pack, if you make a call within the country where you have travelled to or for calls back to India, you will not be charged (if your usage is within the pack quota). However, for any calls to any other country in the rest of the world, you’ll be charged @ Rs35/minute. If you are not on a pack, the rates will vary from country to country.

Refer the T&C Page for standard rates applicable.

Will I be charged for incoming messages while on International Roaming?

NO. Incoming SMS on International Roaming are not charged. However, incoming calls are chargeable on International Roaming.

What is Always On that comes inbuilt with Postpaid IR Pack

Always On is an inbuilt feature offered with Postpaid International Roaming Packs to protect you from high International Roaming Charges for any usage post pack expiry.   For eg: If you have taken a 10-day pack and you continue usage on International Roaming post 10 days, you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs 749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs 749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings.

How do I know when is my IR pack getting expired?

If you already active on IR pack, you can check it in your international roaming profile

Why am I billed for roaming even when I have not visited any roaming location in the last billing period?

Roaming usages are billed as per data received from the International Operators on whose network you would have used your mobile while in that country. This data is received upto 60 days from the time the usage is done. In case of delay in receiving such data files from the International Operators, usages made in a particular bill period may reflect in succeeding bill period.

10 Digit customer care number?

Your International Roaming service needs to be active when you are calling the helpline numbers from your Vi no. No charges apply when you call these helpline numbers from your Vi number when abroad. You can also dial these numbers from a local phone abroad, call charges apply as per the country’s call rates

What if I do not take a pack whilst on international travel?

You will be able to use International Roaming services, however you will be charged as per standard rates of the country you are roaming in

We strongly recommend though that you buy an International Roaming Pack as well. click bit.ly/IntlRoaming2