REDX FAQs

To claim your free benefits of REDX, you need to download the Vi™ app. Click on your plan awards section on the home page and follow through the steps. Also, read through the sections below for queries pertaining to each benefit and other plan features.

• I am active on REDX Plan. Will my Netflix subscription get automatically activated ?

No. To activate your Netflix subscription, please visit plan rewards section on Vi™ app and follow the steps therein.

• I am an existing Netflix user and directly registered with Netflix through Credit Card/Netbanking. Can I still avail the free Netflix benefit associated with my REDX Plan ?

Yes, you can claim your Netflix plan through the plan rewards section on Vi™ App. To get the benefit on your existing Netflix account, register using the same email ID. You will get 2388in your Netflix account applicable for 1 year. There will be no change to your subscribed Netflix plan.

• I am currently enjoying 2 months/3 months/12 months complimentary Netflix benefit with my Vi™ postpaid plan. Can I still get the Netflix benefit associated with REDX ?
  

You will be able to opt for this Netflix benefit with REDX once your current offer is exhausted. Please register through Vi™ once your current Netflix benefit is over.

• Which Netflix plan is offered with REDX ?

You can choose to be on any Netflix plan worth Rs. 149, Rs199, Rs499 and Rs649 per month. We will offer a credit of Rs2388 in Netflix account once you register through Vi™ App. This credit will be exhausted based on the Netflix plan you are active on.

Eg. If you are active on 199 per month plan with Netflix, credit of 2388 will cover you for 12 months

If you are active on 499 per month plan with Netflix, credit of 2388 will cover you for 4.8 months

If you are active on 649 per month plan with Netflix, credit of 2388 will cover you for 3.7 months

• I had previously used Netflix offer bundled with other postpaid plan. Currently I am not active on Netflix. Can I still avail this offer ?

Yes, you can avail this offer through Vi™ App, provided you are active on REDX plan.

• What will happen if my Netflix credit is exhausted before 12 months ?

If you had registered with Netflix before availing this offer and your subscription was live with Netflix through your credit card or bank account, then you will be charged using the same credit card or account after the expiry of the offer credit of Rs2388.

If you register for the first time with Vi™, you will be charged on your postpaid bill on a monthly basis, as per the Netflix plan chosen by you. 

• How can I change my Netflix plan?

You can change your Netflix plan through the Netflix app or website.

• Can I cancel my Netflix subscription once I have opted for this offer and then activate it again?

No, the offer will be lapsed once you avail it.

• Will I get HD/UHD/SD quality subscription with this offer ?

It depends on the Netflix plan selected by you. List of plans is available on the Netflix website.

• How many screens/members can browse at a time ?

It depends on the Netflix plan selected by you. List of plans is available on the Netflix website.

• Can I claim my Netflix while on International roaming ?

No. Your Netflix subscription through Vi postpaid plan cannot be claimed while you are on International roaming.

• What is the validity of Amazon Prime membership offered with REDX plan ?

We offer 6 months Amazon Prime membership with REDX plan

• I am already using Amazon Prime membership with my current postpaid plan. What will happen if I change my plan to REDX ?

You can continue to enjoy Amazon Prime membership with REDX plan for remaining months. Amazon Prime membership is one time offer across all postpaid plans.

• I had used Amazon Prime membership in past with Vi™ plan. Will I get it again with REDX plan ?

No, Amazon Prime membership is a one-time offer across postpaid plan and available only if not already availed with another postpaid plan.

• I had used Amazon Prime membership in past directly through Amazon and I am currently not active on Amazon Prime. Will I be able to avail this benefit ?

Yes, you can avail this benefit if your subscription is currently not active with Amazon.

• I am currently active on Amazon Prime directly through Amazon, can I avail this offer ?

No, you cannot avail this offer if you are active on Amazon Prime.

• What will happen after 6 months of availing Amazon Prime on REDX ?

Your membership will be auto-renewed and you will be charged Rs.1499 inclusive of taxes in your Vi™ Postpaid bill. However, you can cancel your membership anytime by logging in to the Vi App. We will send you SMS in advance to remind about the renewal of your membership.

• Is the 7 Day Free pack applicable on all countries ?

The pack has exactly the same benefits as on our regular 7 day international roaming pack which gives Unlimited data and calls in 28 countries. In addition, you also get free Data and Voice allowances in 50+ countries

• With REDX, will I get a discount of Rs.2999 on all IR packs ?

No. You will get the 7day international roaming pack worth Rs.2999 free, to be availed once a year. This benefit will not be available as a discount on any other IR packs.

• Can I break up the benefit of 7 days free over 2 or more trips ?

No. It can be used only at a stretch, once every year from the date of activation of the REDX plan.

• Can I activate this pack in advance ?

Yes

• How frequently can I avail the benefit ?

You can avail this benefit once every year from the date of activation of the REDX plan.

• Can I activate the pack through the website ?

No, this FREE pack applicable with REDX can only be availed through the Vi™ app.

• Can I activate the complimentary pack by calling the call centre ?

No, complimentary International Roaming pack of REDX can only be availed through the Vi™ app.  Any pack activated through Call Centre will be charged in your bill

• Will I be charged the IR service to activate this pack ?

No, there are no additional charges for the IR service. It is inbuilt into the pack.

• What if my trip is more than 7 days long? Can I buy another pack after this one is over ?

Yes, you can buy any of the other IR packs.

• What if my trip is more than 7 days long and I don’t buy any additional pack ?

You will automatically get the benefit of the daily pack for which you will be charged Rs.599, only if you make any usage (call, SMS, data session) while on International Roaming. Against this daily rental of Rs.599, you will get free roaming benefits for that day of which you will informed via SMS. Or you can check details through our website or Vi™ app.

• How many lounge access do I get ?

You are eligible for a total of 4 complimentary lounge access (including 1 international lounge access) per calendar year within & outside India capped at 1 access per calendar quarter

• How is quarter calculated ?

Quarterly eligibility will be considered as per calendar quarter irrespective of the plan migration or new postpaid connection activation date.

E.g. Jan Feb Marc is 1 calendar quarter

• Can I get access to international lounge ?

Yes, you are eligible for international lounge access based on International terminal within or outside India once in a calendar year.

• I am being asked to register on the Lounge access page ?

Yes, this is a one-time registration. You need to enter their name as per their passport records which will be used for authentication at the time of lounge access. Once registration is done you cannot change/update the name on the partner website

• Do I have to show any ID proof at the lounge to get access ?

Yes, you will have to present their boarding pass at the lounge. The name registered by you on our partner website should match the name on the boarding pass.

• Lounge is not allowing me to access as my name on boarding pass does not match with that I registered on the app ?

You need to register with the same name as that mentioned in your passport and therefore your boarding pass.

• After how many days can I access the benefit post coming on REDX plan ?

You can start availing the benefits immediately on activating REDX plan through plan rewards section on the Vi™ app.

• Which lounges are available ?

There are 1300+ participating lounges at airports within & outside India. To view list of participating lounges visit www.dreamfolks.in

• I can’t see GVK Malls, Mumbai T2 terminal lounge under domestic category. Why they are not listed ?

GVK Lounge situated on T2 Mumbai terminal is available under International lounge category

• Can I get an add-on access for my family member ?

No. Facility is available only for you, the primary customer.

• My friend/family needs lounge access, can I transfer my benefit to them ?

No. This is a non-transferable benefit.

• How which will I be charged if I cross my free benefits ?

Access through REDX is available only till the free benefits are available.

• Can I add a family member to my bill if I am on REDX plan ?

Yes. You can add members @ Rs.249 each. Each of your members will enjoy 30GB data with Unlimited Local, STD, National Roaming calls and a subscription to our Vi™ movies & TV app.

• How can I add a family member if I am on REDX plan ?

You can add members @ Rs.249 by calling the customer care or visiting the nearest Vi™ store                                                                                                                 

• Will my Family member also get benefits of REDX like Netflix, Amazon Prime, Airport Lounge Access ?

The benefits are limited to only customers active on REDX, which is you.

• Can my Family member also choose REDX plan, while added to my bill ?

Yes they can.

• Will your Vi™ Family plan discount applicable to my members ?

If you are on REDX, you or your members will not be eligible for any other discount including the Vi™ Family plan discount.

• I am already active on Vi™ Family plan as a primary member. Can I change my plan to REDX ?

Yes. You can change your plan to REDX. However, the Vi™ family plan discount will stop applying to your overall bill. You will continue to receive a single bill for all members and your family members will continue to enjoy 10GB extra data on their plans.

• What are the ISD rates on REDX ?

REDX gives you special calling rates to 14 countries. US & Canada @50p/min, China & HK @Rs.2/min, UK & Bangladesh @ Rs.3/min, Australia/ Bhutan/ Germany/ Kuwait/Malaysia/Pakistan/Singapore/Thailand @ Rs.5/min.

• Does REDX offer truly Unlimited data or will I be charged after a particular limit ?

REDX offers truly Unlimited data. You will not be charged for any data usage till you are active on REDX.

• What is Exit Fee ?

REDX has an early exit fee applicable till 6 months of plan activation. This means that in case you change your plan or migrate to prepaid or disconnect your number or leave the Vi™ network within 6 months of activating REDX plan, you will be charged an early Exit Fee of Rs3000 (inclusive of taxes)

• Why are you charging me an exit fee of Rs. 3000? I don’t want to pay it ?

REDX offers you exclusive privileges including 1 year Netflix, Airport Lounge Access, Complimentary International Roaming and more! And all these benefits are available to use from day 1. To make the most of REDX, we recommend that you stay on the plan for at least 6 months. In case you wish to move out of the plan within 6 months, you will be charged a token fee of Rs.3000 as early exit charges. But don’t worry! Our REDX customers are loving their experience and we are sure you will too! So an early exit may be out of question.

• How will this Exit Fee be charged ?

Plan Exit Fee will be charged in your postpaid bill under one-time charges section. It will appear as “Plan Exit Fee – REDX” in the bill

• I am on another postpaid plan. How can I change my plan to REDX ?

 To change your plan to REDX  click here or download Vi™ app

• I am on REDX plan. How can I change my plan to any other postpaid plan ?

To change your plan from REDX  click here or download Vi™ app