Here are some of the frequently asked questions about our REDX plan.
To claim your free benefits of REDX, you need to download the Vi™ app. Click on your plan awards section on the home page and follow through the steps. Also, read through the sections below for queries pertaining to each benefit and other plan features.
No. To activate your Netflix subscription, please visit plan rewards section on Vi™ app and follow the steps therein.
Yes, you can claim your Netflix plan through the plan rewards section on Vi™ App. To get the benefit on your existing Netflix account, register using the same email ID. You will get 2388in your Netflix account applicable for 1 year. There will be no change to your subscribed Netflix plan.
You will be able to opt for this Netflix benefit with REDX once your current offer is exhausted. Please register through Vi™ once your current Netflix benefit is over.
You can choose to be on any Netflix plan worth Rs. 149, Rs199, Rs499 and Rs649 per month. We will offer a credit of Rs2388 in Netflix account once you register through Vi™ App. This credit will be exhausted based on the Netflix plan you are active on.
Eg. If you are active on 199 per month plan with Netflix, credit of 2388 will cover you for 12 months
If you are active on 499 per month plan with Netflix, credit of 2388 will cover you for 4.8 months
If you are active on 649 per month plan with Netflix, credit of 2388 will cover you for 3.7 months
Yes, you can avail this offer through Vi™ App, provided you are active on REDX plan.
If you had registered with Netflix before availing this offer and your subscription was live with Netflix through your credit card or bank account, then you will be charged using the same credit card or account after the expiry of the offer credit of Rs2388.
If you register for the first time with Vi™, you will be charged on your postpaid bill on a monthly basis, as per the Netflix plan chosen by you.
You can change your Netflix plan through the Netflix app or website.
No, the offer will be lapsed once you avail it.
It depends on the Netflix plan selected by you. List of plans is available on the Netflix website.
It depends on the Netflix plan selected by you. List of plans is available on the Netflix website.
No. Your Netflix subscription through Vi postpaid plan cannot be claimed while you are on International roaming.
We offer 6 months Amazon Prime membership with REDX plan
You can continue to enjoy Amazon Prime membership with REDX plan for remaining months. Amazon Prime membership is one time offer across all postpaid plans.
No, Amazon Prime membership is a one-time offer across postpaid plan and available only if not already availed with another postpaid plan.
Yes, you can avail this benefit if your subscription is currently not active with Amazon.
No, you cannot avail this offer if you are active on Amazon Prime.
Your membership will be auto-renewed and you will be charged Rs.1499 inclusive of taxes in your Vi™ Postpaid bill. However, you can cancel your membership anytime by logging in to the Vi App. We will send you SMS in advance to remind about the renewal of your membership.
The pack has exactly the same benefits as on our regular 7 day international roaming pack which gives Unlimited data and calls in 28 countries. In addition, you also get free Data and Voice allowances in 50+ countries
No. You will get the 7day international roaming pack worth Rs.2999 free, to be availed once a year. This benefit will not be available as a discount on any other IR packs.
No. It can be used only at a stretch, once every year from the date of activation of the REDX plan.
Yes
You can avail this benefit once every year from the date of activation of the REDX plan.
No, this FREE pack applicable with REDX can only be availed through the Vi™ app.
No, complimentary International Roaming pack of REDX can only be availed through the Vi™ app. Any pack activated through Call Centre will be charged in your bill
No, there are no additional charges for the IR service. It is inbuilt into the pack.
Yes, you can buy any of the other IR packs.
You will automatically get the benefit of the daily pack for which you will be charged Rs.599, only if you make any usage (call, SMS, data session) while on International Roaming. Against this daily rental of Rs.599, you will get free roaming benefits for that day of which you will informed via SMS. Or you can check details through our website or Vi™ app.
You are eligible for a total of 4 complimentary lounge access (including 1 international lounge access) per calendar year within & outside India capped at 1 access per calendar quarter
Quarterly eligibility will be considered as per calendar quarter irrespective of the plan migration or new postpaid connection activation date.
E.g. Jan Feb Marc is 1 calendar quarter
Yes, you are eligible for international lounge access based on International terminal within or outside India once in a calendar year.
Yes, this is a one-time registration. You need to enter their name as per their passport records which will be used for authentication at the time of lounge access. Once registration is done you cannot change/update the name on the partner website
Yes, you will have to present their boarding pass at the lounge. The name registered by you on our partner website should match the name on the boarding pass.
You need to register with the same name as that mentioned in your passport and therefore your boarding pass.
You can start availing the benefits immediately on activating REDX plan through plan rewards section on the Vi™ app.
There are 1300+ participating lounges at airports within & outside India. To view list of participating lounges visit www.dreamfolks.in
GVK Lounge situated on T2 Mumbai terminal is available under International lounge category
No. Facility is available only for you, the primary customer.
No. This is a non-transferable benefit.
Access through REDX is available only till the free benefits are available.
Yes. You can add members @ Rs.249 each. Each of your members will enjoy 30GB data with Unlimited Local, STD, National Roaming calls and a subscription to our Vi™ movies & TV app.
You can add members @ Rs.249 by calling the customer care or visiting the nearest Vi™ store
The benefits are limited to only customers active on REDX, which is you.
Yes they can.
If you are on REDX, you or your members will not be eligible for any other discount including the Vi™ Family plan discount.
Yes. You can change your plan to REDX. However, the Vi™ family plan discount will stop applying to your overall bill. You will continue to receive a single bill for all members and your family members will continue to enjoy 10GB extra data on their plans.
REDX gives you special calling rates to 14 countries. US & Canada @50p/min, China & HK @Rs.2/min, UK & Bangladesh @ Rs.3/min, Australia/ Bhutan/ Germany/ Kuwait/Malaysia/Pakistan/Singapore/Thailand @ Rs.5/min.
REDX offers truly Unlimited data. You will not be charged for any data usage till you are active on REDX.
REDX has an early exit fee applicable till 6 months of plan activation. This means that in case you change your plan or migrate to prepaid or disconnect your number or leave the Vi™ network within 6 months of activating REDX plan, you will be charged an early Exit Fee of Rs3000 (inclusive of taxes)
REDX offers you exclusive privileges including 1 year Netflix, Airport Lounge Access, Complimentary International Roaming and more! And all these benefits are available to use from day 1. To make the most of REDX, we recommend that you stay on the plan for at least 6 months. In case you wish to move out of the plan within 6 months, you will be charged a token fee of Rs.3000 as early exit charges. But don’t worry! Our REDX customers are loving their experience and we are sure you will too! So an early exit may be out of question.
Plan Exit Fee will be charged in your postpaid bill under one-time charges section. It will appear as “Plan Exit Fee – REDX” in the bill
To change your plan to REDX click here or download Vi™ app
To change your plan from REDX click here or download Vi™ app
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