Vi Unveils a New Identity with a Stronger Network & Better Experience

A new chapter is here at Vi. Our refreshed identity brings a simple yet meaningful change to our logo; the little yellow dot has moved to the top of the ‘i’. While the change may be small, it represents a bigger ambition: to keep moving upwards towards a stronger network, better experiences and more rewarding propositions for you. Our new identity is not just about how Vi looks. It reflects where we are headed and our continued focus on making your experience more seamless, connected and future-ready.

A New Identity with A Bigger Ambition

The yellow dot rising to the top represents our direction: upwards and forwards. As your connectivity needs evolve, we are evolving with them, with a renewed focus on strengthening our network and creating experiences that put you first.

This refreshed identity is a promise of continued progress. Over the coming months, you can look forward to further improvements and new propositions designed to add more value to your Vi experience. And while the identity is changing, one thing remains constant: our commitment to keeping you connected to what matters.

What Does the New Vi Mean for You?

The best part is that you do not need to do anything. Your existing Vi number, SIM or eSIM, plan and benefits continue as-is. Your current plan and price will not change automatically either. If you choose to switch plans, you can do so through the Vi app.

Your bundled benefits, including OTT subscriptions and other plan-specific benefits, also continue as per your existing plan. Premium postpaid benefits, priority services and dedicated support remain unchanged. Need a new SIM or want to move to an eSIM? You can request one through the Vi app or visit a Vi store, while retaining your existing number where applicable.

Your Vi Experience Continues Seamlessly

There is no new website to learn or a new login process to navigate. Simply update to the latest version of the Vi app through your app store. Our website remains myvi.in, and your existing login process continues as before.

You can also continue to reach us through WhatsApp on 9654297000 or visit your nearest Vi store. Your familiar customer care channels and store locations remain available to support you. Your privacy and security remain a priority, too. Your data continues to be protected under our existing privacy and security policies, with no change to these robust safeguards.

What’s Next for Vi?

This is only the beginning. Our refreshed identity signals a bigger ambition to build a stronger Vi for the future. From network improvements to new propositions and enhanced experiences, we are working towards giving you more reasons to stay connected with us.

So, while you will notice a new dot at the top, what it represents is much bigger. It is our direction, our ambition, and our promise to keep moving forward. A new identity. A stronger direction. A better experience ahead. This is the new Vi, and we are only just getting started.

Frequently Asked Questions

1. What is the Vi Brand Refresh all about?

Change is here! A small change in our logo is a big step in our journey. This is a change in our visual identity and philosophy. We are headed towards a stronger network and a more rewarding experience for you. Your life will improve with our improved services. You may read more about the new Vi philosophy on www.myvi.in/changeishere

Stay tuned for more!

2. Will my current plan, pack, validity, balance, price, bundled offers change due to this?

Not at all. Absolutely nothing changes for you in terms of your current plan, pack, validity, balance, price, bundled offers etc. No action is needed from your side.

3. So what changes for me?

While your packs and benefits remain unchanged, you will experience a stronger Vi network, faster connectivity, more rewarding experiences going forward.

4. Do I need to change my number or SIM/eSIM?

No. Your current number and SIM/eSIM will continue to work. If you want a new eSIM or a replacement, you can request it via the Vi app or at a Vi store.

5. Is there a new app or website?

To experience the improved services, we recommend you update your Vi app to the latest version. Our website URL remains the same - www.myvi.in. Your login process remains the same.

6. Will customer care numbers or store locations change?

No. You can continue using the Vi app, or reach out to us on WhatsApp on 9654297000 or you can walk-in to your nearest Vi store as you always do. Store locator: https://stores.myvi.in/].