Secure Your Services: How to Keep Important Emails from Vi Out of Spam

Published on 23.09.2024

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In today's digital age, securing your telecom services online is easier than ever. Whether you are requesting an eSIM, activating a new SIM, or logging into your Vi App or website, these processes often require One-Time Passwords (OTPs) and crucial updates delivered straight to your inbox. It is completely normal to be cautious about unsolicited emails. However, these emails from Vi are not spam. They are crucial for the online services you have requested.

• eSIM Activation Details: When you signed up for online services like eSIM activation or online SIM delivery, you provided your email address. This is the channel we use to send you essential information, including OTPs.
• OTP for Secure Logins: OTPs are a vital security measure. They help verify your identity and prevent unauthorized access to your account.
• Account Updates and Important Notifications: These emails contain time-sensitive details, such as OTPs for login or eSIM activation. Missing these emails can disrupt your service.

But what if you cannot find those important emails? They may have landed in your spam folder. Here is what you should do to ensure you never miss out on these vital communications.

What to Do:

1. Move to Main Inbox: If you find these emails from Vi in your spam folder, move them to your main inbox.
2. Mark as Not Spam: To ensure future emails arrive in your inbox, mark them as "Not Spam" right away!
3. Do not Unsubscribe: Unsubscribing will prevent you from receiving important updates, OTPs, and account-related updates that keep you connected.
4. Add to Safe List: For optimal delivery, add our official email address to your safe list.

eSIM@vodafoneidea.com

viapp@vodafoneidea.com

viweb@vodafoneidea.com

Your online security is our priority. By understanding why these OTP emails are legitimate and taking the necessary steps, you can ensure a seamless and secure experience with our online services.