Vi FAQs
How do I complete the tele-verification process to activate my new prepaid SIM card?
Tele-Verification for Your Vi SIM
Your SIM is now ready for the final verification step.
- Look for Network Signal. When you see network signal bars on your phone, you are ready to proceed.
- Start the Call. Call our tele-verification desk at [59059]. You can only call this number until your SIM is fully activated.
- Verification Flow & Options:
- Alternate Number Match: The IVR prompts the customer to enter the TV PIN, which is automatically sent to the alternate number provided during Digital KYC.
- Manual Verification: If Customer does not have a TV PIN, the customer can either enter their document details (e.g., last four digits) via the IVR or be transferred to a tele-verification executive for manual confirmation.
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