How to Activate Vi SIM Card After Porting – SIM Card Activation Guide

Q: How do I complete the tele-verification process to activate my new prepaid SIM card?

Tele-Verification for Your Vi SIM Your SIM is now ready for the final verification step. Look for Network Signal. When you see network signal bars on your phone, you are ready to proceed. Start the Call. Call our tele-verification desk at [59059]. You can only call this number until your SIM is fully activated. Verification Flow & Options: Alternate Number Match: The IVR prompts the customer to enter the TV PIN, which is automatically sent to the alternate number provided during Digital KYC. Manual Verification: If Customer does not have a TV PIN, the customer can either enter their document details (e.g., last four digits) via the IVR or be transferred to a tele-verification executive for manual confirmation.

How do I complete the tele-verification process to activate my new prepaid SIM card?

Tele-Verification for Your Vi SIM

Your SIM is now ready for the final verification step.

Look for Network Signal. When you see network signal bars on your phone, you are ready to proceed.

Start the Call. Call our tele-verification desk at [59059]. You can only call this number until your SIM is fully activated.

Verification Flow & Options:
1. Alternate Number Match: The IVR prompts the customer to enter the TV PIN, which is automatically sent to the alternate number provided during Digital KYC.
2. Manual Verification: If Customer does not have a TV PIN, the customer can either enter their document details (e.g., last four digits) via the IVR or be transferred to a tele-verification executive for manual confirmation.