For customers to have an easy yet enjoyable experience with the brand, an efficient customer support system with prompt and understanding executives is essential. Customer service associates should be proactive, helping customers resolve or troubleshoot any concerns with the product or service. Simply put, customer service is serving customer needs, answering generic/specific questions, and familiarizing customers with how best to use the product. Top-notch products with excellent features work well only when coupled with an overall satisfactory experience for the customer.
Types of Customer Service:
Customers are supported via various modes such as calls, chat, email, in-person, and other channels. However, something that matters the most in any mode of customer service is customer satisfaction. We at Vi understand this and give the utmost importance to our customers. To bring the best of services for our customers, we introduced priority customer service with the new Vi Max postpaid plans.
What is the Privilege for Customers with Vi Max Postpaid Plans?
Vi Max postpaid plan users can enjoy the privileged benefits of priority customer service with a 20-second call pick-up. If you are a Vi Max user and dial customer care, your call will be answered within 20 seconds. What’s more, this privilege lets you jump queues at the Vi Stores too.
At Vi, our customer service representatives are readily available for you via all the different modes.
- Email us at firstname.lastname@example.org,
- chat with us using Vic, your personal Vi assistant, on the Vi App or website
- Connect with us on WhatsApp – 9654297000
- Call us on 1199 or dial 198
- Visit us at your nearest Vi store and meet our executives for any further assistance
Get your Vi Max plans today for sach-mucch, too much privileges!