SIM Card Replacement: A Comprehensive Guide

Published on 15.07.2024

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A SIM card is the key to your mobile network, connecting you to calls, texts, data, and the entire digital world. But what happens if you lose your SIM card or, worse, it gets stolen? Don't panic! We are here to help you navigate SIM card replacement and get back online quickly.

Lost or Stolen SIM? Act Immediately!

A lost or stolen SIM card can be a major inconvenience. Not only will you be disconnected from your network, but you're also susceptible to identity theft. Fraudsters can misuse your SIM for calls, data, or even financial transactions. Remember, vigilance can go a long way in protecting your mobile identity.

Here's what to do if your Vi SIM card is lost or stolen:

• Block your SIM card online:

Click here to block your Vi SIM online. Or contact us immediately to request a SIM block. This will prevent any unauthorized activity on your number.

• Get a Replacement SIM Card:

Visit your nearest Vi store to get a replacement SIM card.

Here are some additional points to keep in mind:

• Alternate Contact Number: Keep your registered alternate contact number handy for verification purposes, during the replacement process. If you haven't registered an alternate number yet, download the Vi App to update this information.

• Valid ID Proof: Carry a valid proof of identity, as per the list of acceptable documents. This is mandatory for processing the replacement request.

• Transfer of Services: All your existing Vi services like Value Added Services (VAS), recharge plans, and account balance will be transferred to your new SIM card.

• Time is of the essence: You have 90 days from the date of blocking your old SIM to get a replacement and retain your phone number. After 90 days, the number may be deactivated and reassigned.

Losing a SIM card can be a stressful experience, but by following these steps, you can get a replacement SIM card quickly and minimize the disruption caused by a lost or stolen SIM.

If you are looking to buy a new Vi SIM, you can conveniently order a new Vi SIM card online