know your SIM
Published on Dec 03, 2025
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Staying connected has never been more important, and missing an important call can sometimes mean missing an opportunity. Whether you’re in a meeting, travelling, or simply unable to answer, call forwarding ensures your calls reach you, or someone you trust, no matter the situation.
At Vi, we’re committed to helping you maintain seamless communication, and one of the simplest ways to do that is by setting up call forwarding on your phone. In this guide, we’ll take you through how to activate and deactivate call forwarding, explain the different types, provide the exact call forwarding code you’ll need, and show you how to check call forwarding status easily. We’ve also included detailed steps for both Android and iPhone users, so you can manage your settings based on your device. So, let’s get started!
Call forwarding allows you to redirect incoming calls from your mobile number to another number of your choice. This could be a landline, another mobile phone, or even your voicemail. It’s perfect for situations when you’re out of network coverage, your phone is switched off, or you simply don’t want to be disturbed but still want your calls managed.
With Vi’s flexible call forwarding options, you can ensure that no important call is ever missed. By using specific call forwarding codes, you can customise how your calls are handled based on your unique needs.
There are four main types of call forwarding, each tailored to suit specific situations:
This option redirects all incoming calls to a designated number, regardless of whether your phone is busy, unreachable, or even switched off.
Activating this feature ensures that any call received while you’re already on another call is forwarded to another number.
If you’re unavailable or unable to answer calls within a set time frame, they can be forwarded to another number.
This is ideal for scenarios when your phone is switched off or outside network coverage. Calls will automatically be redirected to another number of your choice.
Understanding these options helps you determine which type of call forwarding to activate using the appropriate call forwarding code.
Activating call forwarding on Vi is as simple as dialling the correct code. Here’s a breakdown:
Dial “*21*<call forwarding number>#” to forward all calls to your chosen number. Replace <call forwarding number> with the destination number.
Use “*67*<call forwarding number>#” to forward calls only when your line is engaged.
Enter “*61*<call forwarding number>#” to redirect unanswered calls after a specific number of rings.
Dial “*62*<call forwarding number>#” to forward calls when your phone is out of reach.
Once you activate call forwarding using the relevant code, you’ll receive a confirmation message on your screen. It’s quick and efficient!
Deactivating call forwarding is equally simple. Each type of call forwarding has its own call forwarding deactivate code, so make sure you use the correct one:
● Unconditional Call Forwarding
Dial “##21#” to stop all calls from being forwarded.
● Call Forwarding When Busy
Use “##67#” to deactivate this feature.
● Call Forwarding When Not Answered
Dial “##61#” to turn off forwarding for unanswered calls.
● Call Forwarding When Unreachable
Enter “##62#” to disable forwarding when your phone is unreachable.
If you want to disable all call forwarding settings in one go, dial “##002#”, and all types of call forwarding will be deactivated immediately.
Sometimes, you might not be sure if call forwarding is active on your number. To verify this, you can use a call forwarding check code:
● Dial “*#21#” to check unconditional call forwarding status.
● Use “*#67#” to check forwarding for busy lines.
● Enter “*#61#” to view settings for unanswered calls.
● Dial “*#62#” to verify call forwarding for unreachable conditions.
These codes will display the forwarding number (if active) or inform you if the feature is disabled.
Android users can activate, deactivate, and manage call forwarding through both the dial codes and the Settings menu. Here’s how:
You can also use the relevant call forwarding code (like *21*<number>#) if you prefer a quicker setup.
To stop call forwarding, you can either return to the Call forwarding menu and tap Turn off for each condition or use the correct call forwarding deactivate code (such as ##002#) to disable all forwarding settings at once.
Android devices often show call forwarding icons in the status bar, but for confirmation, dial the call forwarding check code (*#21# or others) to see which settings are currently active.
For iPhone users, managing call forwarding is equally easy, though the process differs slightly from Android.
For those who prefer dial codes, you can still use Vi’s call forwarding codes (for example, *21*<number>#) through the Phone app’s dial pad.
To turn off call forwarding:
Alternatively, dial the appropriate call forwarding deactivate code like ##21# or ##002# directly from your keypad for a faster approach.
You can easily verify if the feature is enabled by visiting the same call forwarding section in Settings, the destination number will appear if it’s active. Alternatively, dial the call forwarding check codes (*#21#, *#61#, etc.) to confirm your settings.
This makes it simple for iPhone users to handle how to check call forwarding quickly, even without accessing menus.
Call forwarding is more than just a convenience; it’s a tool that can improve communication and productivity. Here are some key benefits:
To get the most out of call forwarding, consider these helpful tips:
● Test Your Settings: After activating call forwarding, make a quick test call to ensure it’s working as expected.
● Plan Ahead: Activate call forwarding before travelling or attending long meetings to avoid last-minute issues.
● Use Voicemail as Backup: In cases where forwarding isn’t feasible, ensure your voicemail is set up to capture messages.
● Monitor Charges: If you’re forwarding calls to an international number, be mindful of additional costs.
Call forwarding is a powerful tool when used effectively, offering unmatched flexibility in managing your communication. It is one of the simplest yet most effective ways to ensure you stay connected wherever you are. With Vi, activating and deactivating this feature is effortless, thanks to user-friendly codes for every scenario. Whether you’re busy, unreachable, or simply not answering, Vi’s call forwarding options give you the flexibility to manage your calls on your own terms.
Make sure to use the appropriate call forwarding code, stop call forwarding code, or call forwarding check code to activate, deactivate, or verify your settings. And don’t forget, you can customise these settings to suit your lifestyle and professional needs.
The next time you wonder how to check call forwarding or how to handle your calls when you’re unavailable, trust Vi to keep you connected. After all, communication made seamless is what we’re here for!
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