Terms and Conditions


Vi™ terms and conditions



For the purposes of these terms and conditions, wherever the context so requires “you” or “your” shall mean any natural person accessing this website www.myvi.in (or “Site”), its contents and or using the services offered through this Site and shall also include a subscriber of telecommunication services of Vi™.

For the purposes of these terms and conditions, wherever the context so requires “Company”, “we”, “us” or “our” shall mean Vi™ having its registered office at Suman Tower, Plot No. 18, Sector –11, Gandhinagar –382 011, Gujarat and its successors and assigns.

This page contains the terms and conditions concerning your use of the Site. By accessing, browsing and /or using this Site, you agree to be bound by the following terms and conditions as may be amended from time to time. You agree that the following terms and conditions shall apply in conjunction with Customer Agreement Form (CAF) or any other document signed by you in this regard. These terms and conditions include additional terms and policies which are referenced elsewhere in this document. If you do not agree to these terms, please do not access the Site or avail any service through the Site.


Terms and Conditions:

A. Your Information and Privacy:
  1. By accessing or using www.myvi.in, you confirm that you have read understood and agreed to conform to these terms and conditions; you also warrant the accuracy, truthfulness and currency of all information that you have submitted while accessing or using www.myvi.in. If you provide any information which is or we have reasonable grounds to suspect that the information is untrue or incorrect, Company may reserve right to suspend or terminate your access to the Site.
  2. In a few areas of Site (including but not limited to the registration page) we may ask you to provide personal information and for this purpose, you permit us to contact you, if necessary, on the MSISDN provided by you. This allows us to provide and inform you of the latest services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier and will enable us to use the information you provide us with to keep you informed of our latest products and services after your visit towww.myvi.in. Your personal information will be used in accordance with the privacy policy available at www.myvi.in.
  3. Access to Siteshall be restricted. Only users with login passwords can access the Site. The user identity shall be provided by the Company while the user shall define the login password, which shall be encrypted and stored on the Site server. We strongly recommend that the password be retained confidential. The password is an authentication tool and we recommend that each User periodically changes the password. You shall remain solely responsible for maintaining confidentiality of your username, password or account details which you have created for availing services through www.myvi.in You agree to immediately notify the Company of any unauthorized use of your password or account or any other security breach.
  4. You agree that we may collect certain non-personally identifiable information about our visitors when you visit our Site. We use the non-personally identifiable information that we collect to improve the design and content of our service pages and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyse service usage.
  5. Company may rely on the authority of anyone accessing your account using your password and You agree that Companyhas no responsibility and liability with regard to the privacy, safety and security of any information (including personal information) that you may share voluntarily with third parties for availing their products or services, through the Site or any compromise of the confidentiality of your account/ password or any authorized access to your account/password.


B. Technical Requirement:
  1. If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on the Site. You are therefore advised to obtain, install and maintain suitable equipment and software to access the Site. You agree that you are solely responsible for the security of your computer or password or your data. Company is not responsible for the back up or restoration of your data/material.

    your use of contents:

  2. The content (information, communications, images, logos, trade names / trademarks, videos and sounds contained on or available through Site) is provided by Vi™, its affiliates, independent content providers and third parties. The contents available on the Site are properties of Vi™, its affiliates, independent content providers or third parties. All rights reserved. The contents of the Site cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Vi. You agree that the material and content contained within or provided by the Site is permitted for your own personal use only and may not be used for commercial purposes or distributed commercially. You may use the content for your personal use, provided you retain all copyright and proprietary notices on the content. You will not use the Site and its content in any way which has an unlawful or fraudulent purpose or effect. The Companyreserves the right to charge for access to certain information on www.myvi.in. Vodafone Idea Limited will inform you where a charge will be incurred by you for accessing certain services or information on www.myvi.in.
  3. The Companyshall not assume or accept any responsibility or liability for the contents which are made available by independent content providers or third parties on the Site or any other website linked with www.myvi.in. You agree to access and / or avail such contents at your own risk, responsibility and liability.
  4. By submitting/posting any material to us via the Site, via email or otherwise, you grant us a perpetual, royalty free and irrevocable license to copy, modify, distribute or create a derivative work from that material  in any form. You warrant that the material is fit for publication, you own all rights with respect to your material and you agree to indemnify us if any third party takes action against us in relation to the material that you submit. You warrant that you believe the Companymay publish the material you submit and/or make use of it or any concepts described in it in our products or services without liability and you agree not to take action against us in relation to it. Company does not guarantee the accuracy, integrity or quality of such material. Company does not endorse any advice or recommendation or suggestion posted through the material. Company shall have the right but not the obligation to monitor the posting/material to determine compliance with these terms and conditions and applicable laws. Company reserves the right to edit the material or remove the material at its discretion without any notice.


C. No Warranty:
  1. While the Companyshall make all reasonable efforts to update or correct any information that appears on this Site, we do not make any representation or warranty (expressed or implied) in relation to or in any way guarantee the accuracy of information available on the Site at any given time or make any representation or warranty with regards to merchantability, title, fitness for a purpose or non-infringement. Vi™ would not be responsible for any misinformation, inconvenience, loss or financial or other damage caused to you due to the use of this Site. Information is supplied upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to its use or in connection with the making of any decision using such information. Any use of this Site or the information available on this Site is at your own risk. Neither the Companyand itsaffiliates, nor their directors, officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this Site or the information and Content available on this Site, or any website linked to this Site. The Site including the content or information therein is provided on “as is basis”.
  2. The Site may contain forward looking statement or projections. They are made on reasonable assumptions and are subject to various risks, uncertainties and factors that could cause actual outcome/results to be materially different.
  3. The Companyshall use all reasonable care to maintain the Sitein a fully operating condition. It is not responsible for the results of any defects that may exist in the Site. No warranties are given that Site or its content will be uninterrupted or virus free or error free or that it will be suitable for the particular purpose that you have in mind when using it. The Companydoes not accept responsibility for any defects that may exist or for any costs, loss of profits, loss of data, or consequential losses arising from your use of, or inability to use or access or a failure, suspension or withdrawal of all or part of the service at any time. It is a condition of the Companyfor allowing you access to the information on Sitethat you accept that the Companywill not be liable for any action you take relying on the information on www.myvi.in. If your use of materials or information from Siteresults in the need for servicing, repair or correction of equipment or data or you assume any costs relating to the above, we would not be liable for the same.
  4. This Site may be linked to other websites on the World Wide Web that are not under the control of or maintained by the Company. Such links do not indicate any responsibility or endorsement on our part for the concerned external website, its contents or the links displayed on it. These links are provided only as a convenience, in order to help you find relevant websites, services and/or products that may be of interest to you, quickly and easily. Vi™ makes no representations or warranties, express or implied, concerning any products, services, content or information found on any linked websites. The access to these websites is at your risk. The Companyis not responsible for any errors, omissions or representations on any of our pages or on any links on any of their pages.  Company is not responsible for the data collection activities of these websites. You are requested to verify the accuracy of all information on your own before undertaking any reliance and consult the terms and conditions of the relevant website. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. We do not endorse or recommend the products or services offered through these websites. The Companyinforms you that it is not responsible for any transactional errors, misinformation and frauds taking place on those sites.


D. Intellectual Property Rights:
  1. Vi™ and any other Company product or service names referred to on the Site are trademarks of Vi™. Your access to the Siteor use thereof shall not grant in your favour, by implication, estoppel or otherwise, any license, right, title or interest to use any marks appearing on the Site without the prior written consent of the Companyor the third party owner thereof.
  2. By accessing or using www.myvi.in, you confirm to acknowledge and abide by all intellectual and industrial property rights, including copyrights or trademarks belonging to Merged Co or to any third party content licensor to Merged Co that is made available through the Site.
  3. This Site may contain factual references to the names of certain companies, products and individuals. Vi™ makes no representation of having a business relationship or tie up with any such companies, products or individuals. All trade names shall continue to remain owned by their respective owners.


E. Disclaimers:
  1. You agree that this Siteis a platform which is being provided purely on a “best endeavour” basis and subject to acceptance of these Terms and Conditions. Your access or use of the Siteis voluntary and you expressly agree to access Siteat your sole risk. The Companyshall not be responsible or liable for any loss, injury or any other liability (financial or otherwise) to any user arising due to access or use of www.myvi.in.
  2. The service is accessed via the World Wide Web which is independent of the Siteand the Company. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. The Companyhas no responsibility for any information or service obtained by you on the World Wide Web.
  3. In your use of the Site, you may enter into correspondence with, purchase contents, goods and/or services from, or participate in promotions by advertisers or members or sponsors of the Site. Unless otherwise stated, any such correspondence, advertisement, purchase or promotion, including the delivery of and the payment for goods and/or services, and any other terms, conditions, warranty or representation associated with such correspondence, purchase or promotion, is solely between you and the concerned third party and the contract so entered into is strictly a bipartite contract. While Vi™ shall take all reasonable care in arranging for such third parties, the Company does not guarantee or otherwise assure quality or timeliness of the services or performance otherwise of/by any such third party. We do not guarantee that the third parties will perform any of the transactions entered into on this Site. You agree that The Companyhas no liability, obligation or responsibility whatsoever for any such correspondence, purchase or promotion between you and any such third party. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the other registered users/third parties that you transact with.
  4. The Site is a secure website and the Companywill take all reasonable steps to maintain the Site as a secure website. However even secure websites are susceptible to infiltration and/or corruption. There are a number of transactional facilities on www.myvi.in, wherein you can pay your bills, or get certain services activated by paying the requisite amount online. Except for the payment facilities available through the Site, the provision of services is governed by the relevant service contract or CAF. The Companywould not in any way be responsible for any damage or loss caused to you as a result of financial transaction on the Site. The Companywould also not be responsible or liable in any manner if your credit card / net banking is misused / used fraudulently while being used on the Site. Vi™ would not be responsible or liable in any manner for any error or defects that may exist or for any costs, loss of profits or consequential losses that may arise from your use of or inability to use, or access or a failure, suspension or withdrawal of all or part of the facilities available through the Site at any time. The Companyaccepts no liability or responsibility for loss of data or breach of confidentiality or other consequences howsoever occurring. In case there has to be a reversal of money paid online, it would be entirely dependent on the payment gateway's terms and conditions and the Companywould not be responsible or liable in any manner for quick reversal or for expediting the process.


F. Limitation of Liability:
  1. In no event Vi™ including its affiliates, directors, officers, agents, employees shall be liable for any loss or damage whatsoever including not limited to direct, indirect, punitive, incidental and consequential damages, loss of profit, loss of data, loss of goodwill resulting from the use or inability to use the Site whether based on warranty, contract, tort or in any other means or action.
  2. The Company, to the fullest extent permitted by law, disclaims all warranties and liability related to your access or use of the Site. Recognizing the special circumstances relating to the Site you agree to waive as against the Company, its affiliates, officers and employees, to the fullest extent permissible by law, any claims including for loss of business howsoever arising from or relating to the use of the Site. Without prejudice to the above the Company's maximum liability, if any, is restricted to the transaction fees paid to Vi™ by you in respect of the relevant service.


G. Indemnity:
  1. You shall indemnify and keep indemnified the Companyand its officers, directors, employees, customers, affiliates, agents and licensors harmless from and against any and all claims (including third party claim), losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which the Companymay incur, pay or become responsible for as a result of breach or alleged breach of your representations or obligations under the Terms and Conditions, any failure by you to comply with applicable law, breach of privacy, defamation, infringement of intellectual property rights of the Company and any third party claim in respect of misuse of any information of a third party. Vi™ shall have the right to defend itself, pursuant to this Clause, subject to your indemnification. These indemnity obligations will survive termination of your relationship with Company or you ceasing to use the Site.


H. Restrictions on usage:
  1. You agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to the Company or any of its customers or users of the Siteby any means. You also agree not to use Siteto transmit or post any material which is defamatory, offensive or obscene or menacing character or which may in our judgement cause nuisance, annoyance, inconvenience to the Company, its users, or any other person or which is illegal. You will not use the Sitesuch that you would cause the whole or part of the Siteto be interrupted, damaged, or rendered less efficient or impaired in any way. The Company  does not routinely monitor your postings to the Site but reserves the right to do so. In our efforts to promote good citizenship within the Internet community, if we become aware of inappropriate use of the Site or any of its services, the Company will respond in any way that, in its sole discretion, it deems appropriate. You are prohibited from probing / testing / violating the security of  the Site or attempting to including, without limitation (i) accessing data not intended for you or logging into a service or account which you are not authorized to access, (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measurers, (iii) attempting to interfere with service to any user, host or network including, without limitation, via means of submitting a virus or "trojan horse", overloading, "flooding", "mail bombing" or "crashing" or (iv) sending unsolicited electronic mail including, promotions and / or advertising of other products or services.
  2.  You may not mirror any material contained on the Siteon any other server without the prior written consent of Vi™. Any unauthorised use of the contents of the Sitemay be in breach of copyright laws or trademark laws.


I. Suspension or Modifications of Terms and Conditions:
  1. You accept and agree that the Company may suspend or vary the whole or any part of the Site for any reason, at any time at its sole discretion without prior notice. The Company hereby reserves the right to make subsequent changes to, the Site or its content and services may be modified, varied, supplemented or withdrawn, if so required in view of business exigencies and/or guidelines issued / amended by TRAI, Department of Telecom (DOT) and/or statutory changes and the same shall be binding on you. Such variations etc. will be deemed effective and in force immediately upon posting of the varied terms ontheSite. You are therefore advised to check this Site regularly for any update(s) or amendment(s) made to these Terms and Conditions and in the event the modified or amended terms and conditions are not acceptable to You, You should discontinue accessing the Site. Your continued usage of the Site in any manner will constitute your acceptance of the latest revised terms and conditions. These terms and conditions along with separate written or electronic contract if any between you and Company constitutes the complete agreement between you and Company. The failure to exercise or enforce any provision shall not be deemed as waiver of that provision. If any provisions of these terms and conditions is held to be void or unlawful, it shall not affect the validity of the balance provisions. Company may assign its rights and obligations herein any time without notice to you.  Your rights and obligations are not assignable without our consent.


J. Governing Law and Jurisdiction:
  1. These terms and conditions are governed in accordance with the laws of India. Any dispute shall be subject to the exclusive jurisdiction of courts in Mumbai.​​​