An eSIM stands for “Embedded Subscriber Identity Module” that is embedded inside your device. It is a digital SIM that allows you to use a Vi number without using a physical SIM. The Vi SIM profile will get automatically downloaded/installed on the eSIM upon completion of requisite processes.

Dial *#06# on your device to view your EID

To find your device's EID (Embedded Identity Document), a unique serial number for eSIM devices, you can typically locate it in your device's settings under "About Phone" or "About Device," then look for "SIM Status" or "Status Information," or by dialing *#06#.

•  Here's a more detailed breakdown:

➢ On Android Devices:

1. Open the Settings app.
2. Go to About Phone or About Device.
3. Tap on Status, Status Information, or SIM Card Status.
4. The EID will be listed in the eSIM or SIM-related section.
5. Alternatively, you can dial *#06# on your phone's dialer to display the EID and IMEI.

➢ On iOS Devices (iPhone):

1. Go to Settings > General > About.
2. Scroll down to locate your EID number.
3. You can also dial *#06# on your phone's dialer to display the EID and IMEI.

➢ Other Methods:

1. Some manufacturers, like Samsung, may print the EID number on the device's box.
2. Check your carrier's app or website, as some carriers include the EID in their account management tools.

For iPhones:

1. Open My Vi App > eSIM > Upgrade to eSIM.
2. Confirm your email and enter the EID of the new device.
3. Authenticate via OTP sent to your Vi number.

Note: SMS services will be unavailable for 24 hours after the transfer.

For Android Devices:

1. Open My Vi App > eSIM > Upgrade to eSIM.
2. Confirm your email and enter the new device’s EID.
3. Authenticate via OTP sent to your Vi number.
4. customer to visit setting>>download esim/add esim section
5. Follow the on-screen instructions to install the eSIM.

Yes, multiple eSIMs can be activated, but only one can be used at a time if your device supports a single eSIM

Apple iPhone

1. Connect to a data network or Wi-Fi.
2. Open your notifications panel.
3. Click on ‘Finish Setting Up Mobile Service Notification’.
4. Select ‘Continue’ and follow the on-screen steps.

Google Pixel & Motorola Phones

1. Connect to a data network or Wi-Fi.
2. Open Settings > Network & Internet > Click on the + sign next to Mobile Network.
3. Click on ‘Download a SIM’.
4. Follow the on-screen prompts to activate your Vi eSIM.

Samsung Phones

1. Connect to a data network or Wi-Fi.
2. Go to Settings > Connections > SIM Manager > Add eSIM and follow the prompts.

Vivo Phones

1. Connect to a data network or Wi-Fi.
2. Open Settings > Network & Internet > SIM card & Mobile Network.
3. Tap on eSIM > + Add eSIM.
4. Click on eSIM card > Add and follow on-screen instructions.

Currently all devices that have a dual SIM with eSIM support, have one physical SIM slot and an eSIM.

Vi mobile postpaid customers from Andhra Pradesh & Telangana, Delhi, Gujarat, Haryana, Karnataka, Kerala, Kolkata, Maharashtra and Goa, Madhya Pradesh, Chhattisgarh, Chennai, Mumbai, Punjab, Rajasthan, Tamil Nadu, Bihar & Jharkhand, UP (East), UP(West) and Rest of Bengal. 

OR

Vi mobile prepaid customers from Andhra Pradesh & Telangana, Mumbai, Gujarat, Maharashtra and Goa, Punjab, Kerala, Delhi, Madhya Pradesh, Chhattisgarh, Chennai, Tamilnadu, Haryana, Karnataka, UPW, Bihar & Jharkhand, Rest of Benga, Rajasthan, Kolkata and UP (East).

No, customer will continue on his/her existing Vi  tariff plan.

You can use dual SIM on your eSIM enabled phone with one physical sim and one eSIM. Since your eSIM enabled phone is already embedded with an eSIM, you will no longer need to obtain a physical SIM to physically insert or remove the SIM in case of any changes such as when taking a new Vi number, changing your existing Vi  number from 1 telecom circle to another or in case of lost/stolen device.

The following devices support eSIM:

• Apple : Iphone X, Iphone11, Iphone11Pro, Iphone11ProMax, Iphone12, Iphone12Mini, Iphone12Pro, Iphone12ProMax, Iphone13, Iphone13Mini Iphone13Pro, Iphone13ProMax, Iphone14, Iphone14Plus, Iphone14Pro, Iphone14ProMax, Iphone15, Iphone15Plus, Iphone15Pro, Iphone15ProMax, Iphone16, Iphone16Plus, Iphone16Pro, Iphone16ProMax, IphoneSe, IphoneSe2, IphoneSe3, IphoneX, IphoneXr, IphoneXs & IphoneXsMax.
• Motorola: Edge40, Edge40Neo, Es405B, MotoE40, MotoG53-5G, MotoG53J5G, Razr, Razr2019, Razr2022, Razr2V8, Razr2V9, Razr40, Razr5G, RazrD1, RazrD3, RazrPlus2023 & X40.
• Samsung: Galaxy21, GalaxyFold, GalaxyFoldable, GalaxyFoldable5G, GalaxyFolder2, GalaxyFolder3G, GalaxyFolderLte, GalaxyNote20, GalaxyNote20-5G, GalaxyNote20Ultra, GalaxyNote20Ultra5G, GalaxyS20, GalaxyS20-5G, GalaxyS20Fe, GalaxyS20Fe5G, GalaxyS20FeLte, GalaxyS20Plus, GalaxyS20Plus5G, GalaxyS20Ultra5G, GalaxyS21, GalaxyS21-5G, GalaxyS21-5GOlympicGamesEdition, GalaxyS21Fe, GalaxyS21Fe5G, GalaxyS21Plus5G, GalaxyS21Ultra5G, GalaxyS22, GalaxyS22Plus, GalaxyS22Ultra, GalaxyS22Ultra5G, GalaxyS23, GalaxyS23Fe, GalaxyS23Plus, GalaxyS23Ultra, GalaxyS24,GalaxyS24Plus, GalaxyS24Ultra, GalaxyZFilp5, GalaxyZFlip, GalaxyZFlip3-5G, GalaxyZFlip4, GalaxyZFlip5, GalaxyZFlip5G, GalaxyZFlip6, GalaxyZFold2-5G, GalaxyZFold3-5G, GalaxyZFold4, GalaxyZFold4-5G, GalaxyZFold5, GalaxyZFold6.
• Google: GBW2G, Gfqm1, Gna8F, Pixel3, Pixel3A, Pixel3AXl, Pixel3Xl, Pixel4, Pixel4A, Pixel4A5G, Pixel4a-5G, Pixel4XL, Pixel4XL-5G, Pixel5, Pixel5A5G, Pixel6, Pixel6A, Pixel6Pro, Pixel7, Pixel7A, Pixel7Pro, Pixel8, Pixel8Pro & PixelFold.
• Vivo: X90 Pro, X100, X100 Pro, X200 & X200 Pro.
• Nokia: G60, G60-5G & X30.
• Honor: 90, 90Gt, 90Lite, 90Pro & Any-an90.
• OnePlus: OnePlus Open, OnePlus 13 & OnePlus 13s.
• Oppo: Find N2 Flip, Find N3, Find N3 Flip, Find X8, Find X8 Pro, Reno 13 Pro & Reno 13 5G.
• Xiaomi: 15, 15 Ultra, 14, 14 Pro, 14 Ultra, Xiaomi 12T Pro, Xiaomi 13, Xiaomi 13 Lite & Xiaomi 13 Pro. 
• HMD: Skyline

Please upgrade to latest software version on these eligible handsets and make it eSIM ready.

For obtaining a new Vi connection, customer needs to visit the Vi Store with his/her eSIM supported device, fulfil the KYC requirements and request for eSIM. You will need to provide your Proof of Identity and address to complete the KYC requirements.  The list of documents for a new connection remains the same as applicable for a physical SIM based postpaid connection.

No, you will need to follow the process as mentioned above.

Your eSIM will get activated within 30 minutes of scanning the QR code. Please note, your incoming and outgoing SMS services will be barred for 24 hours as per Govt. regulations.

No physical document is required to activate your eSIM via SMS option. It will be required only in case of lost/ damaged SIM or in case of obtaining a new Vi mobile connection or MNP to Vi

Yes, it will work just like any physical SIM.

Yes. It is available with all Vi postpaid and prepaid tariff plans(in selected circles). Enterprise customers need to get in touch with their company’s authorized signatory

Yes. Your company’s authorized signatory will need to send an approval email, post which you can follow the above mentioned process to activate eSIM for your Vi mobile postpaid number.

Yes. Currently eSIM service is only available in select circles. For list of circles please refer “Who is eligible” section

No, there no additional charges for activating your eSIM.

If the new device has eSIM functionality then you can follow the process as mentioned above (ie.steps to convert your existing SIM to eSIM) – on completion of the process, the earlier phone’s eSIM will get deactivated and the new phone’s eSIM will get activated with the same Vi number.

If you terminate the Vi connection, the Vi eSIM profile will get deactived. You can then get the eSIM configured with the other operator’s SIM profile.

At a given point of time, only 1 operator SIM profile can be configured on the eSIM.

Incase QR Code is not received please check spam/junk folder or search for sender id esim@vodafoneidea.com. If the issue persists, please get a different domain mail id such as Gmail and register the new email ID via the Vi App. Post 24 hours from registration of new email id , please send eSIM <space> registered email id to 199 for eSIM activation.

If the new device has eSIM functionality then you can follow the process as mentioned above (ie. steps to convert your existing SIM to eSIM) – on completion of the process, the earlier phone’s eSIM will get deactivated and the new phone’s eSIM will get activated with the same Vi number.

To update the email ID on your secondary number, send an SMS with Secondary<space>Email ID to 199. It will be updated within 30 minutes.

Step 1- SMS "eSIM_Email ID" to 199 and follow the subsequent  steps 

• If you have an International Roaming pack please ensure a minimum balance of Rs. 50
• If you do not have an International Roaming pack please ensure a minimum balance of Rs. 250
• Tentative charges: Rs15/outgoing SMS and Rs70/Incoming voice calls