An eSIM stands for “Embedded Subscriber Identity Module” that is embedded inside your device. It is a digital SIM that allows you to use a Vi number without using a physical SIM. The Vi SIM profile will get automatically downloaded/installed on the eSIM upon completion of requisite processes.

Currently all devices that have a dual SIM with eSIM support, have one physical SIM slot and an eSIM.

No, customer will continue on his/her existing Vi  tariff plan.

You can use dual SIM on your eSIM enabled phone with one physical sim and one eSIM. Since your eSIM enabled phone is already embedded with an eSIM, you will no longer need to obtain a physical SIM to physically insert or remove the SIM in case of any changes such as when taking a new Vi number, changing your existing Vi  number from 1 telecom circle to another or in case of lost/stolen device.

The following devices support eSIM:

• Apple : Iphone X, Iphone11, Iphone11Pro, Iphone11ProMax, Iphone12, Iphone12Mini, Iphone12Pro, Iphone12ProMax, Iphone13, Iphone13Mini Iphone13Pro, Iphone13ProMax, Iphone14, Iphone14Plus, Iphone14Pro, Iphone14ProMax, Iphone15, Iphone15Plus, Iphone15Pro, Iphone15ProMax, Iphone16, Iphone16Plus, Iphone16Pro, Iphone16ProMax, IphoneSe, IphoneSe2, IphoneSe3, IphoneX, IphoneXr, IphoneXs & IphoneXsMax.
• Motorola: Edge40, Edge40Neo, Es405B, MotoE40, MotoG53-5G, MotoG53J5G, Razr, Razr2019, Razr2022, Razr2V8, Razr2V9, Razr40, Razr5G, RazrD1, RazrD3, RazrPlus2023 & X40.
• Samsung: Galaxy21, GalaxyFold, GalaxyFoldable, GalaxyFoldable5G, GalaxyFolder2, GalaxyFolder3G, GalaxyFolderLte, GalaxyNote20, GalaxyNote20-5G, GalaxyNote20Ultra, GalaxyNote20Ultra5G, GalaxyS20, GalaxyS20-5G, GalaxyS20Fe, GalaxyS20Fe5G, GalaxyS20FeLte, GalaxyS20Plus, GalaxyS20Plus5G, GalaxyS20Ultra5G, GalaxyS21, GalaxyS21-5G, GalaxyS21-5GOlympicGamesEdition, GalaxyS21Fe, GalaxyS21Fe5G, GalaxyS21Plus5G, GalaxyS21Ultra5G, GalaxyS22, GalaxyS22Plus, GalaxyS22Ultra, GalaxyS22Ultra5G, GalaxyS23, GalaxyS23Fe, GalaxyS23Plus, GalaxyS23Ultra, GalaxyS24,GalaxyS24Plus, GalaxyS24Ultra, GalaxyZFilp5, GalaxyZFlip, GalaxyZFlip3-5G, GalaxyZFlip4, GalaxyZFlip5, GalaxyZFlip5G, GalaxyZFlip6, GalaxyZFold2-5G, GalaxyZFold3-5G, GalaxyZFold4, GalaxyZFold4-5G, GalaxyZFold5, GalaxyZFold6.
• Google: GBW2G, Gfqm1, Gna8F, Pixel3, Pixel3A, Pixel3AXl, Pixel3Xl, Pixel4, Pixel4A, Pixel4A5G, Pixel4a-5G, Pixel4XL, Pixel4XL-5G, Pixel5, Pixel5A5G, Pixel6, Pixel6A, Pixel6Pro, Pixel7, Pixel7A, Pixel7Pro, Pixel8, Pixel8Pro & PixelFold.
• Vivo: X100Pro, X30, X90Pro& X90ProPlus.
• Nokia: G60, G60-5G & X30.
• Honor: 90, 90Gt, 90Lite, 90Pro & Any-an90.
• Oneplus: Oneplus Open
• Oppo: FindN2Flip, FindN3 & FindN3Flip.
• Xiaomi: 14, 14Pro & 14Ultra. 

Please upgrade to latest software version on these eligible handsets and make it eSIM ready.

For obtaining a new Vi connection, customer needs to visit the Vi Store with his/her eSIM supported device, fulfil the KYC requirements and request for eSIM. You will need to provide your Proof of Identity and address to complete the KYC requirements.  The list of documents for a new connection remains the same as applicable for a physical SIM based postpaid connection.

No, you will need to follow the process as mentioned above.

Your eSIM will get activated within 30 minutes of scanning the QR code. Please note, your incoming and outgoing SMS services will be barred for 24 hours as per Govt. regulations.

No physical document is required to activate your eSIM via SMS option. It will be required only in case of lost/ damaged SIM or in case of obtaining a new Vi mobile connection or MNP to Vi

Yes, it will work just like any physical SIM.

Yes. It is available with all Vi postpaid and prepaid tariff plans(in selected circles). Enterprise customers need to get in touch with their company’s authorized signatory

Yes. Your company’s authorized signatory will need to send an approval email, post which you can follow the above mentioned process to activate eSIM for your Vi mobile postpaid number.

Yes. Currently eSIM service is only available in select circles. For list of circles please refer “Who is eligible” section

No, there no additional charges for activating your eSIM.

If the new device has eSIM functionality then you can follow the process as mentioned above (ie.steps to convert your existing SIM to eSIM) – on completion of the process, the earlier phone’s eSIM will get deactivated and the new phone’s eSIM will get activated with the same Vi number.

If you terminate the Vi connection, the Vi eSIM profile will get deactived. You can then get the eSIM configured with the other operator’s SIM profile.

At a given point of time, only 1 operator SIM profile can be configured on the eSIM.

Incase QR Code is not received please check spam/junk folder or search for sender id esim@vodafoneidea.com. If the issue persists, please get a different domain mail id such as Gmail and register the new email ID via the Vi App. Post 24 hours from registration of new email id , please send eSIM <space> registered email id to 199 for eSIM activation.

If the new device has eSIM functionality then you can follow the process as mentioned above (ie. steps to convert your existing SIM to eSIM) – on completion of the process, the earlier phone’s eSIM will get deactivated and the new phone’s eSIM will get activated with the same Vi number.

To update the email ID on your secondary number, send an SMS with Secondary<space>Email ID to 199. It will be updated within 30 minutes.

Step 1- SMS "eSIM_Email ID" to 199 and follow the subsequent  steps 

• If you have an International Roaming pack please ensure a minimum balance of Rs. 50
• If you do not have an International Roaming pack please ensure a minimum balance of Rs. 250
• Tentative charges: Rs15/outgoing SMS and Rs70/Incoming voice calls 

You will need

• An active Vi mobile postpaid connection/number and plan with 4G service.
• Apple Watch (GPS + Cellular) Series 3 or later, running WatchOS version 6.2 or later
• iPhone 6s or later, running iOS version 13.4 or later. See below for the list of supported iPhone models

                iPhone 6s / 6s Plus

                iPhone 7 / 7 Plus

                iPhone 8 / 8 Plus

                iPhone X

                iPhone SE

                iPhone XR, XS, XS Max

                iPhone 11, 11 Pro, 11 Pro Max

Pairing of Apple Watch (GPS + Cellular) is presently available only with Vi mobile postpaid connection.

Yes, Apple Watch (GPS + Cellular) will need to be paired with primary iPhone device and activated by Vi in order to use cellular services. It is an extended facility to existing iPhone users. There are no activation charges.

No. Your Apple Watch (GPS + Cellular) will share the same Vi postpaid number (MSISDN) as your existing primary iPhone device.

No, the MSISDN and connection will be same as that of primary device.

No, Apple Watch Cellular can be used free of charge with any Vi max postpaid plan of primary device.

No, there will be no separate bill for Apple Watch (GPS + Cellular). You will be billed for usage of cellular services on Apple Watch (GPS + Cellular) in your existing Vi postpaid bill.

Yes. Apple Watch (GPS + Cellular) can be used in national roaming.

No, International roaming is not available for Apple Watch (GPS + Cellular) even though your Vi mobile postpaid number and plan may support international roaming. However, you will continue to be connected via Bluetooth when your Apple Watch is in proximity of your iPhone or connected to Wi-Fi.

No. Only one Apple Watch Cellular Apple Watch (GPS + Cellular) can be paired and used with any one number at a time.

Apple Watch (GPS + Cellular) can only be used on one number at any given time. You can change the pairing to another Vi mobile postpaid number in order to use the Apple Watch (GPS + Cellular) with another Vi mobile number.

You will need to un-pair the existing Apple Watch (GPS + Cellular) and call 199 for deactivation of eSIM service. Post this you can activate the second/new Apple Watch (GPS + Cellular).

Yes. Your company's authorized signatory will need to send an approval email, post which you can connect your Apple Watch (GPS + Cellular) to your Vi mobile postpaid number.

An eSIM is a SIM card that is embedded inside the Apple Watch (GPS + Cellular). This integrated SIM chip cannot and need not be removed from a device.

Apple Watch (GPS + Cellular) with eSIM can work on cellular 5G networks once it is paired with iphone and activated with Vi. With the Apple Watch (GPS + Cellular), you can stay connected even when you leave your phone behind.

Usage done on your Apple Watch Cellular Apple Watch (GPS + Cellular) will be charged as per the bill plan active on your Vi mobile postpaid number.

No, once pairing of Apple Watch (GPS + Cellular) is completed, and the Apple Watch is connected to cellular network, the Apple Watch can be used independently as an extension of the primary iPhone device to use cellular services with same -terms and conditions as available for primary iPhone device. There is no need for proximity between primary device and Apple Watch. However for connection via blue tooth, proximity is required.

On the Apple Watch control panel you will see green dots at the top left corner. This is an indication that you are connected to cellular network. The green dots will only appear if your iPhone is not within the Bluetooth range with your Apple Watch (GPS + Cellular).

You will need to pair your Apple Watch (GPS + Cellular) again to your new iPhone. Your new iPhone will also need to be running on the iOS 13.4 or later version to be compatible with Apple Watch (GPS + Cellular).

You will need to un-pair your Apple Watch (GPS + Cellular) from your iPhone. You will also be required to call 199 to deactivate the eSIM service.

There are no charges for deactivating or un-pairing the Apple watch.

Vi supports following models of Apple Watch purchased from anywhere.

• Apple Watch Series 3 (Cellular)

                Model A1889 (38 mm)

                Model A1891 (42 mm)

• Apple Watch Series 4 (Cellular)

                Model A2007 (40 mm)

                Model A2008 (44 mm)

• Apple Watch Series 5 (Cellular)

                Model A2156 (40 mm)

                Model A2157 (44 mm)

                Model A2094 (40 mm)

                Model A2095 (44 mm)

• Apple Watch Series 6 (Cellular)

                Model A2375 (40mm)

                Model A2376 (44mm)

Learn more about Apple Watch at www.apple.com/in/watch

Visit www.apple.com/in/support/watch for additional support.

We are working on introducing eSIM service for Idea Postpaid mobile users. We shall update you once this service is available.

Cellular services on the Apple Watch will also get barred in the above mentioned scenarios.

The Services on the watch continue to work, For safety we suggest that you get the services barred by calling 199

The Services on the watch continue to work, For safety we suggest that you get the services barred by calling 199

Yes. You can use your Apple Watch even if your phone is switched off.