Instant activation, switch between numbers seamlessly
dual SIM ready, no hassle of physical SIM
enhanced security, cannot get misplaced or stolen
smart usage, connect with smart watch directly
eco-friendly choice, reduce your carbon footprint
multiple profiles 1 device, switch between profiles remotely
experience the power of the Vi eSIM
going SIM less is seamless
How to get started?
scan to request eSIM via Vi app
how to get started?
check device compatibility
smartphone
smartwatch
tablet
brand select brand
model select model
Yay, your device is eSIM ready.
request eSIM for smartphone
Initiate your eSIM request via Vi app
Login to the Vi app
Navigate to Help > Raise a service request > Activate eSIM
Select device and Enter EID
Select if you want to activate on the same device or another device
Enter the 32-digit EID number for the device you wish to activate eSIM on
Refer FAQs for finding the EID number
** Ensure EID entered is correct as a wrong EID will lead to failure of profile activation
Verify the OTP on your registered phone number.
Enter the OTP received to proceed with the request.
Download eSIM profile
Post successful request creation you can download eSIM profile after 15 mins via
a. Notification received on device
b. Scanning the QR code received on your registered email address
After switching from a physical SIM to an eSIM, activate the new eSIM profile, remove the physical SIM and restart your device
Update & Verify Your Email ID
Ensure your registered email is active and valid
Activation QR will be sent to this email
Enter Your EID
Locate your 32-digit EID from device settings
** Ensure EID entered is correct as a wrong EID will lead to failure of profile activation
Verify Your Identity
OTP sent to your Vi number for secure verification
Confirm via Automated Call
Answer the call from Vi and follow IVR prompts
Send the following SMS from your Vi number:
eSIM_EID_Device Type_Email ID (Use 1 for iOS, 2 for Android)
Example:
eSIM 89049032000001012345678912345678 1 myemail@example.com
Then, confirm by replying:
eSIM Y to 199
You'll receive:
Activation QR Code via email & SMS
An IVR call for final verification
Instructions to install your eSIM
Vi eSIM eligibility
Any device that supports an eSIM is eligible for a Vi eSIM
User should have an eSIM supported handset (For list of devices supported refer FAQs).
Exclusions
Vi eSIM is not yet available for customers in HP,JK,OR,NE and ASSAM
activate your eSIM on Apple Watch cellular
pair watch
Open the Watch app on your iPhone.
Start the pairing process of the Apple Watch and iPhone.
Submit to proceed
sign in
Sign in with your Apple ID and password to continue
Tap on “Create a Passcode” to create a 4 digits passcode on your Apple Watch.
Tap “Setup Mobile Data” to share your Postpaid number and plan with Apple Watch
eligibility check
Enter your Vi postpaid number and self-care password. (Note - If not registered then tap on register to login to register your phone number)
Tap Confirm once login is successful
Please wait at least 15 minutes while your Vi post paid number and plan gets shared with Apple Watch.
confirm device details
Please wait while your Apple Watch syncs completely with your iPhone.
activate your eSIM on Samsung Watch cellular
download app
Download Galaxy Wearable from Play Store.
Tap on the Galaxy Wearable icon in your Phone.
Click on Start
Pick your device (Galaxy Wearable)
Review your Terms and conditions
pair watch
Agree for permissions for your watch to access your phone
Choose SIM for your mobile service
To set up mobile network click on next
Accept Terms and Condition by clicking Confirm
Click Done to finish.
confirm device details
Accept Terms and Condition by clicking Confirm
Click Done to finish.
- Apart from having an eSIM compatible device, it is mandatory to have your email ID updated in your account as we’ll be sharing information regarding your eSIM profile
- Do not click on the ‘delete’ option in the eSIM settings as it will remove the eSIM from your phone and you won’t be able to make calls, access mobile data, etc.
- Upon eSIM request completion, Incoming and Outgoing SMS services (including OTPs) will be barred for 24 hours after eSIM activation as per Government regulations. iMessage and Face Time will be barred for iOS handsets for 24 hours after eSIM activation.
- After switching from a physical SIM to an eSIM, activate your new eSIM profile, remove the physical SIM and restart your device.
- When migration happens eSIM to eSIM (Device change). Profile has to be deleted from old handset when eSIM migration happens to New Device
- Do not share QR Code with anyone, it may lead to unauthorized access to your mobile number.
- If your eSIM-activated device is lost, please visit your nearest Vi Store for assistance.
- In case you wish to get a new Vi eSIM connection, please visit your nearest Vi Store
what is Vi eSIM?
The smarter SIM for digital lifestyles. eSIM is a digital SIM in your device.
no more handling tiny chips or physical cards.
Activate, switch, and manage your number seamlessly.
real stories from real users
“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!”
Rohit Kapoor
Mumbai
“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!”
Ornelius Saldanha
Mumbai
“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!”
Pushpanjali Priya
Mumbai
“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!”
Rohit Kapoor
Mumbai
“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!”
Rohit Kapoor
Mumbai
“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!”
Rohit Kapoor
Mumbai
frequently asked questions
How to Configure Vi eSIM on Your Device
Apple iPhone
- Connect to a data network or Wi-Fi.
- Open your notifications panel.
- Click on ‘Finish Setting Up Mobile Service Notification’.
- Select ‘Continue’ and follow the on-screen steps.
Google Pixel & Motorola Phones
- Connect to a data network or Wi-Fi.
- Open Settings > Network & Internet > Click on the + sign next to Mobile Network.
- Click on ‘Download a SIM’.
- Follow the on-screen prompts to activate your Vi eSIM.
Samsung Phones
- Connect to a data network or Wi-Fi.
- Go to Settings > Connections > SIM Manager > Add eSIM and follow the prompts.
Vivo Phones
- Connect to a data network or Wi-Fi.
- Open Settings > Network & Internet > SIM card & Mobile Network.
- Tap on eSIM > + Add eSIM.
- Click on eSIM card > Add and follow on-screen instructions.
How to Transfer Vi eSIM to Another Device
For iPhones:
- Open My Vi App > eSIM > Upgrade to eSIM.
- Confirm your email and enter the EID of the new device.
- Authenticate via OTP sent to your Vi number.
Note: SMS services will be unavailable for 24 hours after the transfer.
For Android Devices:
- Open My Vi App > eSIM > Upgrade to eSIM.
- Confirm your email and enter the new device’s EID.
- Authenticate via OTP sent to your Vi number.
- Once the request is processed, you will receive an eSIM profile notification or QR code via email.
- Follow the on-screen instructions to install the eSIM.
How do I find my EID?
Dial *#06# on your device to view your EID.
Can I have multiple eSIMs on the same device?
Yes, multiple eSIMs can be activated, but only one can be used at a time if your device supports a single eSIM
