selfcare-features

Instant activation, switch between numbers seamlessly

selfcare-features

dual SIM ready, no hassle of physical SIM

selfcare-features

enhanced security, cannot get misplaced or stolen

selfcare-features

smart usage, connect with smart watch directly

selfcare-features

eco-friendly choice, reduce your carbon footprint

selfcare-features

multiple profiles 1 device, switch between profiles remotely

experience the power of the Vi eSIM

going SIM less is seamless

scan to request eSIM via Vi app

vi-app-sacnner

how to get started?

check device compatibility

smartphone

smartwatch

tablet

brand select brand

model select model

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Yay, your device is eSIM ready.

request eSIM for smartphone

esim-smartphone
request eSIM via Vi app
1

Initiate your eSIM request via Vi app

Login to the Vi app

Navigate to Help > Raise a service request > Activate eSIM

2

Select device and Enter EID

Select if you want to activate on the same device or another device

Enter the 32-digit EID number for the device you wish to activate eSIM on

Refer FAQs for finding the EID number

** Ensure EID entered  is correct as a wrong EID will lead to failure of profile activation

3

Verify the OTP on your registered phone number.

Enter the OTP received to proceed with the request.

4

Download eSIM profile

Post successful request creation you can download eSIM profile after 15 mins via

a. Notification received on device

b. Scanning the QR code received on your registered email address

After switching from a physical SIM to an eSIM, activate the new eSIM profile, remove the physical SIM and restart your device

request eSIM via SMS
1

Update & Verify Your Email ID

Ensure your registered email is active and valid

Activation QR will be sent to this email

2

Enter Your EID

Locate your 32-digit EID from device settings

** Ensure EID entered  is correct as a wrong EID will lead to failure of profile activation

3

Verify Your Identity

OTP sent to your Vi number for secure verification

4

Confirm via Automated Call

Answer the call from Vi and follow IVR prompts

Send the following SMS from your Vi number:

eSIM_EID_Device Type_Email ID (Use 1 for iOS, 2 for Android)

Example:

eSIM 89049032000001012345678912345678 1 myemail@example.com

Then, confirm by replying:
eSIM Y to 199

You'll receive:
Activation QR Code via email & SMS
An IVR call for final verification
Instructions to install your eSIM

5

Vi eSIM eligibility

Any device that supports an eSIM is eligible for a Vi eSIM

User should have an eSIM supported handset (For list of devices supported refer FAQs).

7

Exclusions

Vi eSIM is not yet available for customers in HP,JK,OR,NE and ASSAM

activate your eSIM on Apple Watch cellular

44
1

pair watch

Open the Watch app on your iPhone.

Start the pairing process of the Apple Watch and iPhone.

Submit to proceed

2

sign in

Sign in with your Apple ID and password to continue

Tap on “Create a Passcode” to create a 4 digits passcode on your Apple Watch.

Tap “Setup Mobile Data” to share your Postpaid number and plan with Apple Watch

3

eligibility check

Enter your Vi postpaid number and self-care password. (Note - If not registered then tap on register to login to register your phone number)

Tap Confirm once login is successful

Please wait at least 15 minutes while your Vi post paid number and plan gets shared with Apple Watch.

4

confirm device details

Please wait while your Apple Watch syncs completely with your iPhone.

activate your eSIM on Samsung Watch cellular

1

download app

Download Galaxy Wearable from Play Store.

Tap on the Galaxy Wearable icon in your Phone.

Click on Start

Pick your device (Galaxy Wearable)

Review your Terms and conditions

2

pair watch

Agree for permissions for your watch to access your phone

Choose SIM for your mobile service

To set up mobile network click on next

Accept Terms and Condition by clicking Confirm

Click Done to finish.

3

confirm device details

Accept Terms and Condition by clicking Confirm

Click Done to finish.

things to know while getting eSIM
  • Apart from having an eSIM compatible device, it is mandatory to have your email ID updated in your account as we’ll be sharing information regarding your eSIM profile
  • Do not click on the ‘delete’ option in the eSIM settings as it will remove the eSIM from your phone and you won’t be able to make calls, access mobile data, etc.
  • Upon eSIM request completion, Incoming and Outgoing SMS services (including OTPs) will be barred for 24 hours after eSIM activation as per Government regulations. iMessage and Face Time will be barred for iOS handsets for 24 hours after eSIM activation.
  • After switching from a physical SIM to an eSIM, activate your new eSIM profile, remove the physical SIM and restart your device.
  • When migration happens eSIM to eSIM (Device change). Profile has to be deleted from old handset when eSIM migration happens to New Device
  • Do not share QR Code with anyone, it may lead to unauthorized access to your mobile number.
  • If your eSIM-activated device is lost, please visit your nearest Vi Store for assistance.
  • In case you wish to get a new Vi eSIM connection, please visit your nearest Vi Store

what is Vi eSIM?

The smarter SIM for digital lifestyles. eSIM is a digital SIM in your device.

no more handling tiny chips or physical cards.

Activate, switch, and manage your number seamlessly.

real stories from real users

“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!

Rohit Kapoor

Mumbai

“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!

Ornelius Saldanha

Mumbai

“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!

Pushpanjali Priya

Mumbai

“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!

Rohit Kapoor

Mumbai

“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!

Rohit Kapoor

Mumbai

“I switched to Vi eSIM in 5 minutes while traveling — super smooth experience!

Rohit Kapoor

Mumbai

frequently asked questions

Apple iPhone

  1. Connect to a data network or Wi-Fi.
  2. Open your notifications panel.
  3. Click on ‘Finish Setting Up Mobile Service Notification’.
  4. Select ‘Continue’ and follow the on-screen steps.

Google Pixel & Motorola Phones

  1. Connect to a data network or Wi-Fi.
  2. Open Settings > Network & Internet > Click on the + sign next to Mobile Network.
  3. Click on ‘Download a SIM’.
  4. Follow the on-screen prompts to activate your Vi eSIM.

Samsung Phones

  1. Connect to a data network or Wi-Fi.
  2. Go to Settings > Connections > SIM Manager > Add eSIM and follow the prompts.

Vivo Phones

  1. Connect to a data network or Wi-Fi.
  2. Open Settings > Network & Internet > SIM card & Mobile Network.
  3. Tap on eSIM > + Add eSIM.
  4. Click on eSIM card > Add and follow on-screen instructions.

For iPhones:

  1. Open My Vi App > eSIM > Upgrade to eSIM.
  2. Confirm your email and enter the EID of the new device.
  3. Authenticate via OTP sent to your Vi number.

Note: SMS services will be unavailable for 24 hours after the transfer.

For Android Devices:

  1. Open My Vi App > eSIM > Upgrade to eSIM.
  2. Confirm your email and enter the new device’s EID.
  3. Authenticate via OTP sent to your Vi number.
  4. Once the request is processed, you will receive an eSIM profile notification or QR code via email.
  5. Follow the on-screen instructions to install the eSIM.

Dial *#06# on your device to view your EID.

Yes, multiple eSIMs can be activated, but only one can be used at a time if your device supports a single eSIM

login to Vi

to pay your utility bills (it's easier and secure)

Seems like you have entered an inactive number This Vi number is currently suspended This Vi number is currently in safe custody This Vi number is currently suspended due to SIM lost This Vi number is currently suspended. Please pay bill to activate the number Something went wrong. Please try after some time It seems that you are an enterprise customer. Proceed to business sign-in Please enter valid 10 digit number This looks like a non Vi number! Port to Vi You have exhausted maximum attempts to enter OTP. Please try after some time

OTP verification

Just to make sure its you, we've sent an OTP to your number ending with ****

Invalid OTP. You have exhausted maximum attempts to enter OTP. Please click on resend. Something went wrong. Please try after some time

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