One of India’s largest private sector bank, offering a wide range of banking products and financial services for corporate and retail customers

Business Challenge

• The bank needed visibility of abandoned customer calls that they received on their customer care helpline

• As they were tracking received calls on multiple numbers, the analyses of customer call patterns would take longer to consolidate

• Call routing was affected due to contingencies
Our Solution

• We set up Universal Access Number and SIP Trunking solutions  that eased business management, upgraded the bank’s technology, and made operations more resilient

• Our highly flexible and secure solutions replaced their existing PRI setup 
Business Impact

• Our solutions gave the bank complete visibility of abandoned calls, which increased upselling opportunities 

• Their customer satisfaction index rose considerably

• They are now able to address over 25 million contacts per month

To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123

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