eSIM on Apple Watch by Vi BusinesseSIM on Apple Watch by Vi Business

What is an eSIM?

An eSIM stands for “Embedded Subscriber Identity Module” that is embedded inside your device. It is a digital SIM that allows you to use a Vi Postpaid number without relying on a physical SIM.

Who is eligible for eSIM?

Vi mobile Postpaid customers across Mumbai, Delhi, Gujarat, Punjab, Maharashtra and Goa, UP (East),Kolkata, Karnataka, Kerala, Chennai, Tamil Nadu, Rest of Bengal, Andhra Pradesh & Telangana, Rajasthan, Madhya Pradesh, Haryana, UP (West) and Bihar

User should have an eSIM- supported handset (for a list of devices supported, please refer to the FAQs).

How can you activate eSIM on your existing Company paid Vi Postpaid number?

eSIM support graphic from Vodafone Idea featuring a person holding a phone with an eSIM icon
01
Step 1:

To start the process, company’s authorized signatory needs to send consent request on "corporatecare.india@vodafoneidea.com" with the below details:
o Consent for eSIM activation
o Circle
o MSISDN
o End user email id
Once the request gets processed within 24 working hours, end user will receive confirmation email & SMS, post that the below steps to be followed :

End User to send the SMS from Vi number to 199 : eSIM EID Device Type Email ID (For Device Type: Use 1 for iOS, 2 for Android). Example: eSIM 89049032000001012345678912345678 1 myemail@example.com

Locate your 32-digit EID from device settings or dial *#06#. input of 32 digit EID number should be for the device on which you wish to activate eSIM.

** Ensure EID entered is correct as a wrong EID will lead to failure of profile activation

02
Step 2:

End user will receive a confirmation SMS. To Reply with ESIMY to 199 to confirm the eSIM change request within 15 minutes of receiving the message.

End user to confirm via automated call. To answer the verification call from our eSIM activation number, starting with 012471***** and Provide Positive consent by pressing "1"

End user will receive a profile to download & QR in mail for scanning. End user need to visit the Add eSIM/Download eSIM section of your phone for Profile download or can check registered email id inbox for a mail from esim@vodafoneidea.com.

Vi eSIM eligibility: Any device that supports an eSIM is eligible for a Vi eSIM, user should have an eSIM supported handset (For list of devices supported refer FAQs).

Important info : Incase end user doesn’t receive the QR Code, please check your spam/junk folder or search for sender ID "esim@vodafoneidea.com".

QR code for eSIM activation from Vodafone Idea

Check device compatibility

eSIM Help & Support

What is eSIM?

An eSIM stands for “Embedded Subscriber Identity Module” that is embedded inside your device. It is a digital SIM that allows you to use a Vi Postpaid number without using a physical SIM. The Vi Postpaid SIM profile will get automatically downloaded/installed on the eSIM upon completion of requisite processes.

What does it mean when a device has a dual SIM with an eSIM?

Currently all devices that have a dual SIM with eSIM support, have one physical SIM slot and an eSIM.

Who are eligible to get an eSIM?

All Vi Postpaid existing or new customers of Vi (Vodafone Idea Ltd.) that have an eligible device can get an eSIM.

Will the customer be required to take any specific plan for eSIM?

No, customer will continue on his/her existing company paid postpaid tariff plan.

What are the benefits if I move to eSIM?

You can use dual SIM on your eSIM enabled phone with one physical SIM and one eSIM. Since your eSIM enabled phone is already embedded with an eSIM, you will no longer need to obtain a physical SIM to physically insert or remove the SIM in case of any changes such as when taking a new Vi company paid postpaid number, changing your existing Vi Postpaid  number from 1 telecom circle to another or in case of lost/stolen device.All such changes will be done remotely by your mobile operator on the eSIM.

Which are the eligible devices on eSIM?

The following devices support eSIM:

  • Apple : Apple iPhone XR, Apple iPhone XS, Apple iPhone XS Max, Apple iPhone 11, Apple iPhone 11 Pro, Apple iPhone 11 Pro Max, Apple iPhone SE (3rd generation), Apple iPhone SE (2nd generation), Apple iPhone 12 mini, Apple iPhone 12,Apple iPhone 12 Pro, Apple iPhone 12 Pro Max, Apple iPhone 13 mini, Apple iPhone 13, Apple iPhone 13 Pro, Apple iPhone 13 Pro Max, Apple iPhone 14, Apple iPhone 14 Plus, Apple iPhone 14 Pro, Apple iPhone 14 Pro Max, Apple iPhone 15, Apple iPhone 15 Plus, Apple iPhone 15 Pro & Apple iPhone 15 Pro Max.
  • Motorola: Motorola Razr, Motorola Next Gen Razr & Motorola Edge 40.
  • Samsung: Samsung Galaxy Z Flip, Samsung Galaxy Fold, Samsung Galaxy Note 20 Ultra, Samsung Galaxy Note 20, Samsung Galaxy Z Fold 2, Samsung Galaxy S21, Samsung Galaxy S21+, Samsung Galaxy S21 Ultra, Samsung Galaxy S20, Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy Z Fold3, Samsung Galaxy Z Flip3, Samsung Galaxy S22, Samsung Galaxy S22+, Samsung Galaxy S22 Ultra, Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra, Samsung Galaxy Z Fold4, Samsung Galaxy Z Flip4, Samsung Galaxy Z Fold5 & Samsung Galaxy Z Flip5.
  • Google: Google Pixel 3 and above.
  • Vivo: Vivo x90 pro & Vivo X100 Pro.
  • Nokia: Nokia G60 & Nokia X30.

Please upgrade to the latest software version on any of these eligible handsets to make it eSIM ready.

How can a new Vi company paid postpaid customer (new activation) get eSIM?

  • For obtaining an eSIM at the time of activation, company’s authorized signatory need to share end user details as per the guidance from Vi representative. The list of documents for a new connection remains the same as applicable for a physical SIM based company paid postpaid connection.

  • End Users details include mobile number, user name, email id, plan name & rental etc.
  • Please note, unique email id needs to be updated against each mobile number, as this email id will be used for sending QR code for eSIM activation.
  • End user will receive a QR code on the registered email id post successful activation.
  • Upon receiving the QR code, follow the steps mentioned above for accessing the QR code menu using eligible handset.

Can I activate my eSIM for my Company paid Vi Postpaid number by calling the customer care support?

Yes, however an email is required from the company’s authorized signatory to CORPORATECARE.INDIA@VODAFONEIDEA.COM with the below details:

o Consent for eSIM activation

o Circle

o MSISDN

o End user email id

How much time does it take to activate eSIM?

Your eSIM will get activated within 2 hours of scanning the QR Code.

Do I need to submit any documents for eSIM?

Documents will be required in case of obtaining a new Vi company paid Postpaid SIM or MNP to Vi. Please contact your company’s authorised signatory for the details.

Will eSIM on my phone work on International Roaming?

Yes, it will work just like any physical SIM.

Is it available with all tariff plans?

Yes. It is available with all Vi Company paid Postpaid tariff plans. Please get in touch with your company’s authorised signatory

Are there any additional charges applicable on eSIM?

No, there no additional charges for activating your eSIM.

What happens if I change my phone?

If the new device has an eSIM functionality then you can follow the process as mentioned above (steps to convert your existing SIM to eSIM).On completion of the process, the previous phone’s eSIM will get deactivated and the new phone’s eSIM will get activated with the same Vi company paid Postpaid number.

What happens to the eSIM if I change the operator service?

If you terminate the Vi Company paid Postpaid connection, the Vi Postpaid SIM profile will get de-activated. Your eSIM can then be configured with any other operator’s SIM profile.

How many SIM profiles can be supported at a time?

At any given point of time, only 1 operator SIM profile can be configured on the eSIM.

I am unable to receive QR code on my registered email ID

Incase you haven’t received a QR Code please check your spam/junk folder or search for sender ID esim@vodafoneidea.com.If the issue persists, please get in touch with your company’s authorised signatory

How to transfer eSIM from one phone to another?

If your new device has an eSIM functionality then you can follow steps to convert your existing SIM to eSIM (mentioned above). On completion of the process, the earlier phone’s eSIM will be deactivated and the new phone’s eSIM will be activated with the same Vi company paid Postpaid number.

Vi app showing recharge, rewards and caller tunes with download optionsVi app showing recharge, rewards and caller tunes with download options

eSIM Activation for Business

In today's fast-paced digital landscape, seamless connectivity is paramount for businesses to maintain productivity and efficiency. Vi Business introduces eSIM technology, a revolutionary digital solution that eliminates the constraints of physical SIM cards while delivering unparalleled flexibility for enterprises across India.

Key Benefits of Vi Business eSIM Activation

Enhanced Operational Efficiency

Vi's business eSIM services eliminate the logistical challenges of physical SIM distribution. Authorised company signatories can remotely activate eSIM profiles for employees, reducing deployment time and administrative overhead. This proves particularly advantageous for organisations with distributed workforces or multiple office locations.

Dual Connectivity Advantage

Modern eSIM-eligible devices support both physical SIM slot and embedded SIM technology simultaneously. This dual capability allows employees to maintain separate personal and professional numbers on a single device, ensuring clear boundaries while eliminating the need to carry multiple phones.

Rapid Deployment and Flexibility

The eSIM activation process enables swift onboarding of new team members. When employees join your organisation or require device changes, the digital nature of eSIM technology facilitates immediate activation without waiting for physical SIM delivery. This agility supports business continuity and accelerates workforce readiness.

Robust Security Features

Embedded SIM technology offers enhanced security compared to traditional cards. Since eSIMs cannot be physically removed or transferred without proper authentication, they provide additional protection against unauthorised access and SIM swapping fraud, critical considerations for businesses handling sensitive information.

Simplified International Operations

For businesses with international clients or travelling executives, eSIM technology streamlines global connectivity. While maintaining your primary Vi Business number, the digital format enables easier management of international roaming capabilities across supported regions.

Who Is Eligible & How to Get Started

Eligibility Criteria

  • Vi mobile Postpaid customers across Mumbai, Delhi, Gujarat, Punjab, Maharashtra and Goa, UP (East), Kolkata, Karnataka, Kerala, Chennai, Tamil Nadu, Rest of Bengal, Andhra Pradesh & Telangana, Rajasthan, Madhya Pradesh, Haryana, UP (West) and Bihar are eligible for eSIM.
  • The user should have an eSIM-supported handset (for a list of devices supported, please refer to the FAQs).

Initiating the Process

Company authorised signatories serve as the primary point of contact for initiating the eSIM for business activation request. The designated signatory must communicate with Vi Business representatives, providing essential details including employee mobile numbers, registered email addresses, and relevant circle information.

Each employee requires a unique email address for receiving their personalised QR code, which serves as the digital key to activate eSIM functionality. This email-based authentication ensures secure distribution and prevents unauthorised activation attempts.

Step-by-Step Guide to Activate Your eSIM

Step 1: Request Submission

The authorised company signatory submits a formal eSIM activation request via email to corporatecare.india@vodafoneidea.com. This correspondence must include explicit consent for the eSIM activation process, specify the telecom circle, list mobile numbers requiring activation, and provide end-user email addresses for QR code delivery.

Vi Business processes these requests within 24 working hours. Upon approval, end users receive confirmation via SMS and email containing detailed instructions for the next phase.

Step 2: User Confirmation

End users initiate the activation by sending an SMS with the format "eSIM <space> registered email ID" to 199, which is Vi's dedicated support number. This toll-free message triggers the verification process.

Subsequently, users receive a confirmation SMS requesting validation. Responding with "ESIMY" within 15 minutes confirms the eSIM conversion request and advances to the final stage. This time-sensitive verification layer ensures intentional activation and prevents accidental conversions.

Step 3: QR Code Generation

Following successful confirmation, Vi Business generates a unique, device-specific QR code delivered to the registered email address. This code represents your digital SIM profile and remains valid for single-use activation on one device only.

Users should check their spam or junk folders if the email doesn't appear in the primary inbox. The sender identification esim@vodafoneidea.com can assist in locating the message through email search functions.

Step 4: Device Configuration

How much time it takes to activate eSIM depends on your device manufacturer. Generally, the process completes within 30 minutes to 2 hours after scanning the QR code.

For Apple devices: Navigate to Settings > Mobile Data > Add Data Plan, then scan the received QR code. Follow the prompts on the phone.

For Samsung devices: Access Settings > Connections > SIM Card Manager > Add Mobile Plan > Add Using QR Code. Follow the prompts on the phone.

For Google Pixel: Open Settings > Network & Internet > Mobile Network > Download a SIM instead. Click on "Next", then scan the received QR code. Follow the prompts on the phone.

After scanning, the device automatically downloads and installs the eSIM profile. Ensure your device maintains active Wi-Fi connectivity throughout this process to facilitate seamless profile transfer.

Final Activation

Upon successful profile installation, your device displays network connectivity within the specified timeframe. The previous physical SIM becomes inactive, and all services transfer to the embedded digital format. Users can immediately begin making calls, sending messages, and accessing data services through their new eSIM configuration.

Transform Your Business Connectivity Today

Vi Business eSIM activation represents the future of enterprise mobility, offering unprecedented flexibility, security, and operational efficiency. Whether you're onboarding new employees, upgrading devices, or streamlining your mobile infrastructure, eSIM technology provides the agility modern businesses require.

To activate eSIM for your organisation or learn more about compatible devices and deployment strategies, contact your Vi Business representative or visit our dedicated support portal. Embrace digital transformation and empower your workforce with seamless, future-ready connectivity solutions tailored for India's dynamic business environment.

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