Vi Business iD+
more assurance. more calls answered.
Now put your brand name on every call and connect with more customers.
More answered calls with Vi Business iD+
Why Vi Business iD+ is essential for your business?
Trusted calls start with a visible identity.
Trust first
Show your business and build instant credibility
Reason of Call
Let customers know why you’re calling
Spam Protection
Avoid spam confusion, stand out clearly.
More calls answered
Ensure your calls are seen, trusted and answered
Flexibility
Adapts and scales as you grow
Stronger Branding
Create consistent brand experience everywhere
Vi Business iD+ core capabilities
no tools or third-party integrations required
quick and simple set up in minutes
industries we transform
From logistics to healthcare, a branded caller ID is essential for effective communication.
Ecommerce
Use Case:
order confirmation calls, delivery updates, return & refund follow-ups, customer support outreach
Benefits:
legitimacy of delivery calls, reduces costly rescheduling & missed deliveries
BFSI
Use Case:
Loan disbursement calls, KYC follow-ups, insurance renewal reminders, investment advisory outreach, EMI collection calls, service & transaction calls
Benefits:
fraud prevention with trusted calls, higher pickup rates on outbound calls
Logistics
Use Case:
Driver to customer coordination, last–mile delivery confirmations, fleet dispatch calls
Benefits:
Fewer missed handoffs, faster delivery cycles & reduced failed deliveries
Healthcare
Use Case:
Appointment reminders, lab report delivery calls, ambulance & emergency coordination
Benefits:
Reduces no-shows for appointments and faster emergency response
frequently asked questions
1. What is Vi Business iD+?
Vi Business iD+ is a network-level Branded Caller ID solution that shows your verified company name on a customer's phone screen the moment your call rings. Instead of seeing an unknown number, recipients instantly see your authenticated brand identity, eliminating the risk of being ignored or flagged as spam.
2. How does it work?
Vi registers and verifies your business details, then configures your numbers at the network level. When you dial out from registered numbers, your brand name is transmitted and displayed on the recipient's screen before they even answer — no apps needed on either end.
3. Why do businesses need this service?
92% of consumers believe unidentified calls are fraudulent, and 46% of such calls go unanswered. With spam calls on the rise, even legitimate business calls risk being ignored or rejected. Vi Business iD+ ensures your calls are instantly recognized, improving answer rates and protecting your brand reputation.
4. How does it improve call answer rates?
When customers see your verified business name instead of an unknown number, they are far more likely to answer. More chances for significant improvements in customer engagement and first attempt connect rates in wide range of businesses — reducing the cost and effort of repeated calling.
5. How does it help build customer trust?
Your verified brand name appears consistently on every outbound call, acting as a digital handshake before the conversation begins. This visual authentication distinguishes your calls from spam, reinforces brand familiarity, and fosters long-term customer loyalty.
6. Does it help prevent spam flagging and call spoofing?
Yes. Network-level authentication makes it extremely difficult for fraudsters to replicate your verified ID. Even if a number is spoofed, the authenticated business name cannot be faked — protecting both your brand and your customers from impersonation.
7. How do I activate Vi Business ID+?
Register on the Vi Business Assist, submit official business documentation (including business name and registration details), select the preferred name and configure the numbers you wish to enable. No technical expertise or complex integrations are required. Once Vi verifies your credentials, your numbers are activated for iD+.
8. Can I use it with my existing numbers?
Yes. The service works seamlessly with your current Vi numbers — no need to change established contact points. For businesses calling from Vi numbers, Vi subscribers will see your verified brand name when you call them.
9. Do I need to change my existing dialer or CRM?
No. You can continue using your current systems as-is. Simply onboard the Vi Business Assist and complete brand verification to get started.
10. Is any third-party app required — for the business or the customer?
No. The service runs entirely within Vi's network infrastructure. Customers see your name on their standard incoming call screen without downloading any app, regardless of their device or operating system. Note that visibility may vary slightly based on device model, OS version, and dialer app.
11. How long does activation take?
Typically, 2–3 working days, depending on the completeness of submitted documents and the number of lines being configured. Accurate documentation at the time of submission helps avoid delays.
12. How does Vi verify my brand?
Vi conducts a full business KYC process — validating brand ownership and verifying all eligible numbers before activating them on the network. Only genuine businesses can display names, making impersonation extremely difficult.
13. Is the service compliant with Indian telecom regulations?
Yes. The service operates within TRAI guidelines for commercial communications. Business verification aligns with KYC requirements, and all enterprise data is secured within Vi's network infrastructure — with no third-party data exposure.
14. Is it suitable for large enterprises with many calling lines?
Absolutely. The solution is built to scale — from a single number to thousands of lines across multiple departments. Centralized management enables bulk configuration, ensuring consistent brand display whether you run a small business or a nationwide call center.
15. Can I scale as my business grows?
Yes. New numbers can be added through the management portal without reconfiguring existing lines. The flexible architecture accommodates rapid expansion — from startups to large enterprises — with no infrastructure changes on your end.
16. Which businesses benefit most from Vi Business ID+?
Any business making outbound calls benefits from this service, including:
• Banks, insurance companies, and financial services
• E-commerce and quick commerce platforms
• Courier, logistics, and delivery firms
• Healthcare providers and appointment-based services
• Customer support centers and sales teams
If customers need to recognize your calls, this solution is for you — regardless of business size.