Making Customer Satisfaction a Priority with SIP Trunking Solutions
One of India’s largest private sector bank, offering a wide range of banking products and financial services for corporate and retail customers
Business Challenge
• The bank needed visibility of abandoned customer calls that they received on their customer care helpline • As they were tracking received calls on multiple numbers, the analyses of customer call patterns would take longer to consolidate • Call routing was affected due to contingencies
Our Solution
• We set up Universal Access Number and SIP Trunking solutions that eased business management, upgraded the bank’s technology, and made operations more resilient • Our highly flexible and secure solutions replaced their existing PRI setup
Business Impact
• Our solutions gave the bank complete visibility of abandoned calls, which increased upselling opportunities • Their customer satisfaction index rose considerably • They are now able to address over 25 million contacts per month
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
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