Check if your International Roaming pack has been activated. If not activate now

If already active and still facing network issue while travelling abroad, please disable Wi-Fi on your handset and follow the below troubleshooting steps:

IOS

1. Settings > Mobile Data/Cellular Data > Data Roaming > Turn on Data Roaming

2. Change the Network mode to 2G/3G/4G, i.e. Turn off VOLTE Settings > Mobile Data/Cellular Data > Voice & Data > Turn off VOLTE 

3. Settings > Mobile Data/Cellular Data > SIM APPLICATIONS > Click on Roaming > Click on International Roaming & Click OK or ACCEPT on prompt

Note: Proceed with next step if “Roaming” option under SIM Applications menu is not available

4. If the handset doesn’t show any network symbol, please try to change the network selection mode from Manual to Automatic in Settings > Mobile Data > Network Selection > Turn off the AUTOMATIC toggle to turn on the Manual search Operators

5. If issue persists or for any assistance related to International Roaming, you can connect with our live chat agent

Android

1. Settings > SIM & Mobile Networks > Advanced Settings > Data Roaming > Turn on Data Roaming/Select “Always”

2. Settings > SIM & Mobile Networks > Turn off VOLTE calls

3. Settings > SIM & Mobile Networks > Preferred network type > Turn ON 2G/3G/4G (Auto mode) or LTE ON

4. Tools > SIM toolkit/Vi menu/USIM) > Roaming > Select International Roaming and wait for prompt ‘Already On’ and please accept it. If this doesn't appear, repeat the same steps again *Select the International Roaming option from the SIM tool kit continuously till you get the prompt as “Already On".

Go to next step if “SIM toolkit/Vi menu/USIM” option under menu is not available

5. If the handset doesn’t show any network symbol, please try to change the network selection mode from Manual to Automatic in Settings > SIM & Mobile Networks > Mobile Networks > Choose network manually/Network Operators

6. If issue persists or for any assistance related to International Roaming, you can connect with our live chat agent 

Whilst roaming internationally, you will automatically latch onto our roaming partner network

After the IR pack expires, IR service will get deactivated.

Please refer to the T&C sheet to see the list of all 29 countries that are included in the Easy+ IR pack.

Please refer to the T&C sheet to see the list of all 29 countries that are included in the Easy+ IR pack and the charges applicable.

You will get SMS alerts on consumption of 50%, 90% and 100% of your pack data quota.

Simply log in to the Vi App on your Vi mobile, navigate to Easy+ section and choose a pack as per your requirement.

No, you cannot activate an Easy+ International Roaming pack in advance.

YES, you can purchase an International Roaming Pack after reaching another country, through Vi app by connecting to a local Wi-Fi. It takes about 30 minutes for the pack to get activated after you have submitted the request.

However, it is advisable to purchase the International Roaming pack before you leave India. 

Please note: Future Dated Activation is not available.

NO. All our International Roaming packs are for fixed validity. These expire as soon as the validity is over. You do not need to deactivate the packs at all.

This Packcovers 29 countries.

For exact benefits, go to the Easy+ section on the Vi app, choose the country you are travelling to and check the applicable benefits. You also get the necessary information on the applicable benefits through SMS as soon as you land in any foreign country.

Refer the T&C Page for standard rates applicable.

You will not be able to access IR services if your country is not included in the chosen IR pack. Currently there are only 29 countries covered under this IR pack. Please refer to T&C sheet.

To make voice calls from overseas, dial the number with the area code as you would do when in India. To call another country, dial + with the country code followed by the phone number. 

For E.g. to call someone in India while traveling abroad, just add India’s country code +91 as prefix and enter the number i.e. +9198110XXXXX

Yes, you can use the same handset & SIM in any foreign country. Only if you are using a very old handset model or a non-4G handset, which may not be compatible with the available networks in some of the countries, you may need to change your handset. Eg many countries have only 4G network, so your handset should be 4G compatible to be used in that country.

Yes. We have different packs to suit all kinds of trips – 1 day / 10 day packs for short trips and 14 day packs for longer travel. Choose the one that best suits your need.

No, any in-built data quota on your postpaid or prepaid plan is not valid for usage outside of India. For International Roaming, you need to buy separate International Roaming packs.

NO. Incoming SMS on International Roaming are not charged.

If you already active on IR pack, you can check it in your international roaming profile

Your International Roaming service needs to be active when you are calling the above helpline numbers from your VIL number. No charges apply when you call these helpline numbers from your VIL number when abroad. You can also dial these numbers from a local phone abroad, call charges apply as per the country’s call rates.

9920055666

You may write to us on: corporatecare.India@vodafoneidea.com

In case issue with roaming (latch on etc.) - dataassist.in@vodafoneidea.com

The pack will be activated as per IST

No, this amount is excluding GST

No, it will not reflect in the company's/ corporate bill however a separate invoice will be sent to you on the email provided

No, you will not be able to latch on to the network

Yes, you wil need to update the Vi app.

No, only IR pack needs to be activated

No, Always On is not available.

Vi Postpaid customers have superior benefits on the pack as open market our postpaid Roaming Packs come with the ‘Always-On’ feature. This feature remains active on your number and protects you from high international roaming charges when you use your mobile number for making or receiving calls or while using your mobile internet. This service will remain active even after you return to India but No charges would be incurred when in India. The “Always On” feature has a validity of 3 years once it gets activated.

All data usage is charged as per applicable standard International Roaming rates. To use your phone freely in a foreign country without worrying about high bills, it is advisable to purchase an International Roaming Pack.

To activate International Roaming Service or Pack, you can simply go to the International Roaming section on the ViApp website for more details.

Postpaid:

Our in-built feature called RoamSafe safeguards you from accidental data usage in a foreign country, thereby resulting in high data charges. Your mobile internet will be kept deactivated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use the internet on your mobile, at the applicable standard roaming rates, you can send the SMS ACT IRDATA to 199. This service will remain active for 7 Days and gets automatically deactivated after 7 Days. You can renew this service after every 7 Days by sending the SMS ACT IRDATA to 199.

However, we strictly advise NOT to use mobile internet abroad without an international pack. Either use a local Wi-Fi or choose a pack from the best international roaming plans available for always staying connected.

Once the data service has been made active, it will remain ON unless a customer specifically deactivates the data service again. To deactivate the data service (or to re-activate RoamSafe), send the SMS: CAN IRDATA to 199.

COCP users need to activate International Roaming service before leaving the country. One can activate the service by visiting the ViBA – Digital Selfcare Portal, VI app or by sending mail to corporatecare.India@vodafoneidea.com by authorized signatory.

You need to select the De-activate option if you wish to de-activate this service.

Yes, you can activate an International Roaming pack upto 60 days in advance. You can submit a Future Dated Request on our My Vi App or Vi website, as per your date of travel. The pack will get activated at 00:00 hours on the date you submit the request for. Just in case, your travel plan gets changed for any reason, you can cancel your pack activation request any time before the pack activation date. However, once the pack is activated, you cannot cancel the request irrespective of whether you travel or not.

This advance booking facility for International Roaming packs is available only for postpaid customers. We currently do not have this facility for prepaid customers.

You can use your phone in a foreign country, without an International Roaming pack, as long as you have activated the International Roaming service on your mobile. However, it is advisable to use an International Roaming pack to avoid high bill as you will be charged as per the standard rates.

Postpaid users need to activate International Roaming service before leaving the country.

Your bill depend on how and how much you use your phone abroad. If you have not taken any International Roaming pack and use your phone normally as you do in India, there is a high chance of you getting a very high bill. It is, therefore, advisable to use your phone on International Roaming only with a pack.

However, we have some safety measures in place to prevent high bill for you for any unconscious usage.

1. RoamSafe: To safeguard you from the accidental data usage in a foreign country, thereby resulting in high data charges, your mobile internet will be kept de-activated, if you travel without a pack or if you travel to a country where our packs are not applicable. If you still wish to use internet on your mobile, at the applicable standard roaming rates you can send the SMS ACT IRDATA to 199.
   
   However, we strictly advise NOT to use mobile internet abroad without International Roaming pack. If you decide not to take a pack, use a local wi-fi.
   
   Once the Data service is activated, it remains ON for a duration of 7 days. After 7 days validity is over, Data service gets barred again. If you wish to activate Data at standard roaming rates again, you can send the same SMS: ACT IRDATA to 199.
   
   To deactivate Data service, send SMS: CAN IRDATA to 199.
2. Always on : We offer an additional safeguard with ‘Always-On’ feature to protect you from high International Roaming Charges for any usage post pack expiry. For eg: If you have taken a 7-day pack and you continue usage on International Roaming post 7 days (you will get an intimation upon your pack expiry), you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings.

Lastly, we would recommend that you should always purchase an International Roaming pack for using your phone in a foreign country. Get worry-free with a pack, without worrying about any high bills.

Vi has the simplest structure for International Roaming packs. One pack works across all pack countries. So, you don't need to buy different packs for different countries.

The Pack benefits vary as per the country you travel to and depending on whether you are using a postpaid number or a prepaid.

Vi International Roaming packs cover all pack countries with one pack. These countries are divided into 2 categories:

1. Unlimited Countries – You get Unlimited Data & Calls in these countries, if you are on a pack.
   
   For exact benefits, go to the International Roaming section on the Vi app or website, choose the country you are travelling to and check the applicable benefits. You also get the necessary information on the applicable benefits through SMS as soon as you land in any foreign country
2. Non-Unlimited OR Discounted Countries – You will get a fixed quota (eg upto 15GB data or upto 1500 minutes) for usage in these countries. Exact benefits will depend on the pack you have purchased.
3. Non-Pack countries – Vi Roaming Packs are not applicable in these countries and you will be charged at Standard Roaming rates here even if you purchase an International Roaming pack.

Refer the T&C Page for standard rates applicable.

Always On is an inbuilt feature offered with selective Postpaid International Roaming Packs to protect you from high International Roaming Charges for any usage post pack expiry.   For eg: If you have taken a 10-day pack and you continue usage on International Roaming post 10 days, you will just get charged as per the Daily Roaming pack @Rs749 as your entire usage is treated as pack usage, thereby saving you from any high bill basis standard rates. If your usage is less than Rs 749 post IR pack expiry, you will be charged on actuals and not a flat amount of Rs 749. Example: Post IR pack expiry, if you send only 2 SMS in the day, then you will be charged Rs30 for the day (Rs15/SMS). The "Always On" feature comes with a validity of 3 years from the date of IR pack activation. It will remain active even after you return to India but NO charges would be incurred when in India. To avoid unnecessary charges in your future travel unless needed, it is recommended that you disable mobile data from your handset by switching it off in your data connectivity settings.

Roaming usages are billed as per data received from the International Operators on whose network you would have used your mobile while in that country. This data is received upto 60 days from the time the usage is done. In case of delay in receiving such data files from the International Operators, usages made in a particular bill period may reflect in succeeding bill period.

Your International Roaming service needs to be active when you are calling the helpline number +91 9920055666 from your Vi no. No charges apply when you call this helpline number from your Vi number when abroad. You can also dial this number from a local phone abroad, call charges apply as per the country’s call rates.