Leeway Softech enabling scalable banking communications through Vi Business
Business Challenge
• Cooperative banks and smaller financial institutions often face challenges in adopting enterprise-grade communication services due to cost considerations, complex provisioning processes and the need to comply with regulatory requirements. • Leeway Softech needed a scalable communication solution that could help cooperative banks quickly adopt RBI-compliant 1600-series communication services, while supporting growing customer onboarding and communication requirements. • The solution also needed to offer flexibility in terms of usage, faster deployment and access to multiple business communication services as customer requirements evolved.
Our Solution
Vi Business enabled Leeway Softech and its banking customers with a suite of Business Communications Services, designed to support compliant, scalable and cost-effective customer communication.
The solution included:
• 1000+ SIP sessions provisioned to support business communication requirements.
• 25 unique 1600-series numbers enabled for RBI-compliant communication.
• Support for approximately 4,00,000 SMS messages incoming per month.
• 1,000 AI voice minutes per month to support evolving customer engagement requirements.
• Fast-tracked provisioning and integrated delivery support, helping reduce deployment timelines.
• A pay-per-use model, providing smaller banks access to enterprise-grade communication services without significant upfront investments.
Business Impact
Successfully enabled adoption of RBI-compliant 1600-series communication services, with new customer onboardings continuing to grow.
• Provisioned 1000+ SIP sessions and 25 unique 1600-series numbers.
• Enabled monthly communication volumes of approximately 4,00,000 SMS messages and 1,000 AI voice minutes.
• Reduced deployment timelines through faster provisioning and integrated delivery support.
• Made enterprise-grade business communication services more accessible to smaller banks through a cost-effective, pay-per-use model.
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