Improving Field Staff Productivity with Vi Managed Mobility Solutions
One of the world's leading research-based pharmaceutical and healthcare companies, whose product portfolio includes prescription medicines & vaccines.
Business Challenge
• The company wanted to monitor the productivity of their medical representatives on the field by tracking the number of visits they made to doctors and medical stores. • They had built an in-house app to do the same, however, inefficient tracking led to man-hour wastage and miscommunication. • They needed a partner to outsource the entire management of the service and ensure better operational efficiencies
Our Solution
• We provided them with Vi Managed Mobility solutions, which included device, connectivity, and business continuity solutions, delivered at the doorstep of the field executives. • We also provided them with a dedicated Managed Mobility desk along with a Service Manager to track each service request, arrange door-to-door pick up & drop to ensure timely closure of tickets.
Business Impact
• With Vi Managed Mobility solutions, the company has been able to effectively track and manage their medical representatives in real-time. • This has resulted in a 90% reduction in downtime, while simultaneously achieving a 200% ROI. • Better tracking of their field executives has also led to a reduction in their TAT for launch of new products or change in strategies as per real-time ground reports. It has also helped them get sharper and real-time progress updates whenever needed.
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
