Improving Customer Reach and Satisfaction for HDBFS with SIP Trunking
HDB Financial Services (HDBFS) is a leading Non-Banking Financial Company that caters to the growing needs of both individual and business clients. HDBFS has been accredited with CARE AAA & CRISIL AAA ratings for their long-term debt & bank facilities, as well as an A1+ rating for their short-term debt & commercial papers, making them a strong and reliable financial institution.
Business Challenge
• HDB Financial Services was facing service and TAT issues with their existing PRI services provider that, in turn, affected operations and customer service • A standard PRI solution allows to you to manage a maximum of 30 sessions only - which limits the volume of calls that can be addressed at one time • This delayed service delivery was impacting their go-to market, leading to lower productivity and loss of revenue
Our Solution
• We provided them with our highly-resilient and easy-to-deliver SIP Trunking solution, enabling faster call connect • We also provided additional 3600 sessions to support and manage their high call volumes
Business Impact
• With this solution, HDBFS is able to cater to high call volumes, vastly improving their TATs, and thereby their customer reach and satisfaction • Our SIP Trunking solution helped improve productivity and reduce their cost by approximately 20-25% in services • HDBFS could now focus their core business goals with better manageability, without worrying about Quality of Service or timely delivery
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
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