How Total Communications Powered a Hyperlocal Aggregator with Internet Leased Line (ILL) and Postpaid Solutions
Jugnoo is a prominent auto-rickshaw aggregator that now also provides a wide range of local on-demand services, like groceries, food delivery, logistics and even a location-based local social network
Business Challenge
• Jugnoo wanted to improve their connectivity with customers as well as their day-to-day operations. They also needed seamless connectivity to support inbound calls from their driver partners • Their G Suite licence provider was unable to support their billing and servicing needs to match their expectations. This impacted not only their ability to store, archive and export mails, but also their customer experience
Our Solution
• We deployed a 100 Mbps Internet Leased Line (ILL) solution, which powered Jugnoo’s connectivity with customers and improved their business operations • Our Postpaid solution helped them handle in-bound calls from their driver partners, cost-effectively • Our Cloud Store solution along with a dedicated service team, helped them easily migrate from their existing provider.
Business Impact
• With a single point of contact to manage their account, Jugnoo was able to improve their service quality, and boost employee communication and collaboration • Our total communication approach gave Jugnoo superior connectivity and operational efficiency • By improving their internal and external communication capabilities, we helped Jugnoo save on their total telecommunications costs by approximately 20%
