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Transforming Business Agility for a Leading Consumer Electronics Brand

Business Challenge

India’s leading home appliances brand’s operations span manufacturing plants, warehouses, field-service teams and franchise retail networks across Tier 1-4 markets, the business needed a reliable and integrated connectivity backbone to keep its distributed workforce and operations seamlessly connected. 
 
• Distributed workforce & multi-channel operations: Coordinating sales teams, field-service technicians, manufacturing units and franchise networks across geographically dispersed locations created connectivity and collaboration challenges.  

• Network reliability & uptime: Legacy infrastructure posed potential bottlenecks for critical applications including ERP synchronisation, supply-chain tracking and real-time inventory visibility.  

• Operational complexity: Multiple telecom and technology providers increased management overhead and made troubleshooting and resolution of network   
issues more complex.  

• Data security & device governance: A large on-field mobility ecosystem created the need for stronger, centralised controls to safeguard enterprise data and manage connected devices.

Our Solution

Vi Business brought together an integrated suite of mobility, connectivity and managed network services to create a more resilient and centrally managed enterprise network for this electronics giant.  

• Smart Corporate Mobility: Deployed enterprise voice and high-speed data pools with customised Closed User Groups CUGs, enabling seamless and secure communication across the workforce. 
 
• Dedicated Enterprise Connectivity: Provisioned high-availability, low-latency Internet Leased Lines ILL and MPLS connectivity to link headquarters, manufacturing plants and regional warehouses.
  
• Centralised Managed Services: Enabled 24/7 Network Operations Centre (NOC) monitoring, proactive fault management and automated escalation, supported by a single SLA framework across enterprise endpoints.
  
• Integrated security & governance: Strengthened control over enterprise mobility and connected devices through centralised security and policy controls.

Business Impact

• The integrated  Vi Business solution helped the company to build a more connected, resilient and efficient operating environment.
  
• 99.5%+ uptime across core manufacturing plants and warehousing nodes, supporting uninterrupted ERP and inventory operations.
  
• 25%+ reduction in technician response and ticket closure times through improved field-force mobility and application connectivity.
  
• 15–20% reduction in telecom and networking OPEX through vendor consolidation and unified managed-service governance.
  
• Significantly improved MTTR through proactive 24/7 monitoring, automated escalation and faster incident management.
  
• Greater operational visibility and control across its distributed enterprise network.