Helping Citizens Access Critical Information Anytime with SIP Trunking
A state civic body manages the civic & health infrastructure and administration of a major Indian city.
Business Challenge
• With the increasing number of calls regarding medical supplies, the civic body was having a hard time attending to and answering all the queries • Due to large volume of calls being received throughout the day, the wait time for citizens to connect to a representative was increasing exponentially • Since many of the citizens called to enquire about time-sensitive information, it was extremely critical to reduce their wait times to a minimum
Our Solution
We provided the civic body with 120 SIP Trunking sessions along with an Integrated Access Device converter, to help them manage multiple calls simultaneously
Business Impact
Thanks to this solution, the civic body was able to successfully connect and provide critical information to citizens within a fraction of the time taken previously
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
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