A leading fintech innovator strengthens real-time payment notifications with Vi C-DOT IoT Lab
The client is a leading fintech enterprise revolutionising digital payments in India by enabling secure payments across a wide ecosystem of merchants. Ensuring real-time notifications is critical to delivering a smooth and reliable customer experience.
Business Challenge
The client faced pressing challenges in ensuring real-time notification deliveries:- Notification delays:
: Latency in transaction alerts led to disruptions in customer experience.- High impact on base
: An estimated 100,000–150,000 devices faced service issues- Operational challenge
: Variability in network conditions made it difficult to consistently replicate and resolve the problem To identify and address these bottlenecks, the client engaged with Vi C-DOT IoT Lab for detailed diagnostics and testing.
Our Solution
Vi C-DOT IoT Lab provided the client with a comprehensive testing environment to replicate field conditions and uncover the root causes of latency.Key actions included:
- Extensive field simulations
: Devices were tested across 14 distinct locations to recreate real-world scenarios where latency was observed- Deep-dive diagnostics
: Investigations revealed receiver sensitivity issues, with packets dropping beyond -85 dBm
Business Impact
Through structured testing and expert analysis at Vi C-DOT IoT Lab: - The root causes of latency issues were identified with clarity - Actionable recommendations were provided to enhance receiver sensitivity and optimise routing As a result, the client strengthened customer satisfaction and loyalty among merchants, while reaffirming their trust in Vi C-DOT IoT Lab as a reliable partner for future IoT and fintech innovations
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