Enabling a Learning Institute to Manage Large Call Volumes with Toll-Free and IVR Solutions
A leading global provider of business process outsourcing solutions that provides customer experience management, back office services, and technology services to corporations around the world, across a range of industries.
Business Challenge
• They needed an efficient solution to automate and manage the large volume of calls they received daily • Their students would call them to enquire about the schedule of classes and for other queries related to academics • Prospective students would call to enquire about the admission process and joining formalities • They also receive calls from prospective partners for queries on the client’s franchise
Business Impact
• With a single Toll-free number, existing students as well as prospective students and partners can now reach out to the client’s team and obtain all the necessary information that they seek • It has become easier for our customer to promote one single to all prospects
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