Fleeca is a tyre management services company for heavy commercial vehicle fleet owners. They offer tyre inspection, Tyre Management as a Service (TMaaS), tyre inventory management, and more
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Business Challenge
• Fleeca wanted to deliver solutions to customers at scale. They needed to develop a state-of-the-art system that would enable fleet owners to remotely access all tyre-related information such as: • Tyre health data • Tyre health improvement actions • Nearest Fleeca Centres that were en route • Tyre inventory data • Tyre performance analysis • Report on cost savings • The challenge was to make all of this accessible for the customer on a single platform • They also wanted to track and improve their communication with customers and stakeholders
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Our Solution
• Fleeca used our Managed IoT Connectivity Platform along with RFID tyre tags to track the mileage of a tyre in its entire lifecycle. This solution connects and transfers tyre data to their servers in real-time, which is then used to monitor the its lifecycle and take preventive measures if necessary • We also provided Fleeca with an IVRS solution, with a detailed analysis of the TAT of each call, performance of each teleservices engineer, major regions from which calls are being received, and major categories of queries on the portal
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Business Impact
• With the IoT-based predictive solution to track their health, the tyres undergo less wear and tear, thus making them 15 percent more durable • The IVRS portal helps Fleeca track the performance of their teleservices team, which improved the way they communicate with customers and stakeholders • It also helped fleet owners and drivers reach out to Fleeca in the event of any en-route tyre-related issue. This improved their customer experience while ensuring that no business opportunity is missed out on • Fleeca can now rest assured that their 120-member team is always connected