A Business Process Management (BPM) organisation operates in 7 countries with 70 delivery centres and has core expertise in Voice Contact Centre, Marketing and Digital Enablement, Digicx and Business Services
Business Challenge
• They are dependent on high bandwidth data connectivity to cater to their customers across the globe • They wanted to ensure employee productivity and connectivity by remotely connecting over 7000 employees working from home, with uninterrupted connectivity • In addition to this, they also wanted to secure their data
Our Solution
• We provided MIFI (Mobile WiFi) and data card services for fast data speeds • Despite logistical issues due to regular supply chains being affected and regular movement of personnel and vehicles being curbed, we were able to fast-track device procurement and distribution to their employees across locations • We also provided a high bandwidth Internet Leased Line connection of 300 mbps, at their Data Centres, to ensure seamless experience for every remote working employee
Business Impact
These solutions helped the organisation ensure business continuity by helping employees access their intranet and internet applications from home, thus making them more resilient in the new normal
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Related Products
Internet Leased Line
High-speed, secure Internet services for offices
