Never Miss a Lead

Never Miss a Lead

Voice, Cloud-based Lead Handling

Voice, Cloud-based Lead Handling

IVR solution connects to Agents

IVR solution connects to Agents

Vi Business true telco grade advanced CPaaS solution

A Communications Platform as a Service (CPaaS) that enables omni-channel communication between your business & customers

services we provide

Voice services banner

Voice

SMS services banner

SMS

WhatsApp services banner

WhatsApp

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gvc content
verification

It signals a business has been authenticated, so its identity is legitimate.

gvc content
branding

It shows the brand's logo or identity, which helps aid recognition and recall.

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context

It gives the consumer the information they need, including the reason for the call.

CPaaS solutions to help your business

Lead Management

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Rs.250 free calls/month

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6 paise/missed call

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Business process automation

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Track and never miss a lead

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Increase customer outreach

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starting from

1000/ month img

1000

/month

2500

/month

5000

/month

Click2call

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Rs.750 free calls/month

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65 paise/min

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Helps in planned budget

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Scalable

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Seamless user experience

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Record & track every impression

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Never miss a visitor

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starting from

1500/ month img

1500

/month

10000

/month

15000

/month

650

/month

800

/month

Auto Receptionist

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Rs.750 free calls/month

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65 paise/min

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Helps in planned budget

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Scalable

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Business process automation

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Track and never miss queries

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Better CXX

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starting from

1500/ month img

1500

/month

5000

/month

15000

/month

650

/month

800

/month

Omni-Channel

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Outgoing Call ₹0.60/minute

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Missed Call ₹0.05/call

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WhatsApp, SMS, Voice

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Utility & Services

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Contact us for the best pricing

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starting from

4499/ month img

4499

/month

5000

/month

15000

/month

650

/month

800

/month
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/ month

Plan details

Benefits

CPaaS advantages

Omni-Channel Integration

Boost sales, improve customer support, and optimise communication, It helps you to drive engagement, enhance ad ROI, and automate customer queries for seamless interaction

Click2Call

Reach your customers with a single click, It protects your number's privacy while recording calls securely in real-time

Auto Receptionist

Greet your customers and route calls to specific departments or employees, It enhances call handling, enables 24/7 customer connection, and automates business queries for streamlined operations

Lead Management

Capture leads, keep track of opportunities, and accelerate ROI, It helps automate lead generation, measure campaign performance, and manage inbound leads efficiently

benefits of Vi CPaaS

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Mic icon

zero capex

avoid the hassles of hardware maintenance and obsolescence of voice infrastructure

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Others icon

360 deg. customer coverage

reach customers wherever they are, enhancing engagement.

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Network icon

99.9% network uptime

ensure reliable communication channels for uninterrupted service.

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Opportunities icon

easily deployable

swift integration and implementation for seamless operations.

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Settings icon

rich customisable APIs

tailor communication solutions to specific needs with flexible APIs.

telco-grade infra & security
telco-grade infra & security

telco-grade infra & security

ensure robust protection and reliability comparable to telecom standards.

why choose us?

omni-channel platform

omni-channel platform

Easily reach customers through various channels

highly scalable

highly scalable

Grow your operations with unmatched scalability

secure & reliable

secure & reliable

Rely on the highest application security standards

ultra-low latency

ultra-low latency

Benefit from instant communication with no lag

plug & play ready

plug & play ready

Integrate APIs into your system to deploy quickly

Vi business success stories

helping patients access critical health services faster

helping patients access critical health services faster

Helping a civic body efficiently handle huge call volumes, treat patients faster and provide access services during emergencies

read more
fishing for the best solution

fishing for the best solution

Helping fishermen sell their fresh catch online, when markets were closed and people were staying indoors

read more
A solution in time saves lives

A solution in time, saves lives

Ensuring 13,500 readily-available ambulances and the tracking of key patient data, to increase operational efficiency

read more
ensuring an insurer is well covered

ensuring an insurer is well covered

Helping Kotak General Insurance easily connect with customers remotely and improve efficiency by ~20%

read more
delivering campaign efficiency for WebozIndia

delivering campaign efficiency for WebozIndia

Enabling secure customer engagements and contests, even in rural areas, with minimal downtime and a quick TAT

read more
Enabling a Cloud Telephony provider to reach for the clouds

enabling a Cloud Telephony provider to reach for the clouds

Enabling a Cloud Telephony provider to streamline operations, enhance customer experiences and reduce costs by 25%

read more

frequently asked questions

Vi CPaaS Solutions provide end-to-end managed services on a pay-per-use model. There is zero CapEx required to setup the application and it is scalable as per your business’ requirement.

Your registered 10-digit mobile number will be on display.

Yes, the same mobile number can be used for both incoming & outgoing calls, as well as for any incoming SMS.

No, a Toll-free number can be used only for incoming calls.

Vi CPaaS is a Postpaid service.

Click2Call is the service used by agents for placing outgoing calls to customers over the phone through a single click, by using the call option from the self-care portal.

The number privacy solution is used by agents and customers, to hide their numbers from each other.

Vi CPaaS platform offers Auto Receptionist which is a voice-based IVR (Interactive Voice Response) solution, that addresses queries on the go and routes calls to the necessary departments or nominated agents.

Yes, IVR can be configured for incoming calls that land on a Toll-free number.

Yes, incoming calls will be chargeable in this Auto Receptionist solution.

No, Auto Receptionist (IVR) can be recorded and played in any language.

Yes, all the calls are recorded and user can download the list of recorded calls from the self-care portal or via an API integration.

'Pre-Call Notification (PCN)’ and ‘Long Code incoming SMS’ are the most commonly used services in Lead Generation.

PCN is a lead management service that receives and recorded missed call details, on a 10-digit mobile number and shares these details in the self-care portal or over API to the enterprise customer.

Long code SMS is a lead management service, that receives incoming SMSs on a 10-digit mobile number with a pre-defined key word.

CPaaS solution is Communications Platform as a Service (CPaaS) which enables enterprises to automate business processes supported by intelligent multi-channel communication and application integration.

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