What is a PCN solution?

It is a lead management service, that receives missed calls on a 10-digit VMN and shares the details in a web portal or over API.

What is the benefit of Long Code Service?

It is a lead management service, that receives incoming SMSes on a 10-digit mobile number that’s shared with an enterprise API.

Can IVR be configured in a Toll-Free Number (TFN)?

Yes, IVR can be configured for incoming calls in a TFN.

Is IVR only available in English?

No, IVR can be recorded and played in any language.

Click2Call is the service used by agents for making outgoing calls to customers over phone by using the call option from the portal.

Is the Cloud Telephony service Prepaid or Postpaid?

Vi Cloud Telephony is a Postpaid service.

Can I use the number of my mobility plan for Cloud Telephony?

No, to enable the Cloud Telephony service, the number should be configured in Cloud Telephony plans.

Cloud Telephony Solutions | Cloud Calling | Voice Services | Lead Management

Q: What is the Number Masking solution?

Number masking solution is used by agents and customers, to hide their numbers from each other.

Q: What are the benefits of Vi Cloud Telephony Solutions?

Omnichannel communication, Zero CapEx, reduced OpEx, scalability, end-to-end managed services.

Features

Google Verified Caller

Display caller’s logo and reason for calling

Flexible pricing

Complete OpEx-based model of Cloud Telephony Solutions

Customized series

Available on 10 digit mobile and 1800 series numbers

Better presence

Omnichannel experience for voice, SMS and whatsapp on the same access number

Platform integration

Supports customized and secured API integration with enterprise applications

Benefits

Highly scalable

Manage traffic & user scalability, without compromising on performance

Know Your Caller

Increase answering rate with caller ID by Google Verified Caller

Unlimited Calling

Pre-plan your Opex spends with unlimited plan

Flexibility of OpEx

Usage and transaction-based billing model

Telecom-grade hosting

Cloud Telephony Services platform hosted in facilities that are extremely reliable and well-tested

Zero CapEx

Avoid the hassles of hardware maintenance and obsolescence of voice infrastructure

Vi^TM business success stories

helping patients access critical health services faster

Helping a civic body efficiently handle huge call volumes, treat patients faster and provide access services during emergencies

fishing for the best solution

Helping fishermen sell their fresh catch online, when markets were closed and people were staying indoors

A solution in time, saves lives

Ensuring 13,500 readily-available ambulances and the tracking of key patient data, to increase operational efficiency

ensuring an insurer is well covered

Helping Kotak General Insurance easily connect with customers remotely and improve efficiency by ~20%

delivering campaign efficiency for WebozIndia

Enabling secure customer engagements and contests, even in rural areas, with minimal downtime and a quick TAT

Enabling a Cloud Telephony provider to reach for the clouds

Enabling a Cloud Telephony provider to streamline operations, enhance customer experiences and reduce costs by 25%

why Vi^TM business

digital solutions
and cxx

Wide range of technology solutions with expert service management, support and digital self-service experiences

future ready
network

Vi^TM is powered by GIGAnet, our 4G network built on 5G ready infrastructure

market
coverage

Extensive portfolio of services across Large Enterprises, SMEs & SOHOs, the Government, as well as Carriers

partnership ecosystem

Extensive product/service ecosystem through strategic long-term partnerships with prominent service providers

in the news

Vi^TM Business partners with L&T to set up a private LTE Network

Mumbai: Mar 29, 2022

Vi™ Business has joined hands with one of the leading IT consulting and digital solutions providers – L&T, to establish a private enterprise network. This collaboration is bound to demonstrate our strength and capabilities to deliver innovative solutions for a better tomorrow.

Vi^TM Business Plus offers industry leading mobility solutions for Enterprises

Mumbai: Aug 22, 2021

Vi™ Business has introduced Vi™ Business Plus, an industry-leading mobility solution designed for businesses & professionals. This wide range of post-paid plans

Vi^TM Business unveils Integrated IoT Solutions: New IoT Solution Portfolio for

Mumbai: Aug 04, 2021

Vi™ Business has further strengthened its IoT portfolio with the launch of Integrated IoT solutions, an end-to-end solution for Smart Infrastructure, Smart Mobility

frequently asked questions

1. What are the benefits of Vi Cloud Telephony solutions?

Vi^TM Cloud Telephony Solutions provide end-to-end managed services on a pay-per-use model. There is zero CapEx required to setup the application and it is scalable as per your business’ requirement.

2. Which number is displayed to the receiver, when the call is made from the Vi^TM Cloud Telephony application?

Your registered 10-digit mobile number will be on display.

3. Can the same mobile number be used for both calls and SMS?

Yes, the same mobile number can be used for both incoming & outgoing calls, as well as for any incoming SMS.

4. Can a Toll-free number be used for outgoing calls?

No, a Toll-free number can be used only for incoming calls.

5. Is the Cloud Telephony Service offered on Prepaid or Postpaid billing?

Vi^TM Cloud Telephony is a Postpaid service.

6. What is Click2Call solution?

Click2Call is the service used by agents for placing outgoing calls to customers over the phone through a single click, by using the call option from the self-care portal.

7. What is the Number Masking solution?

The Number Masking solution is used by agents and customers, to hide their numbers from each other.

8. What is an Auto Receptionist?

Vi^TM Cloud Telephony platform offers Auto Receptionist which is a voice-based IVR (Interactive Voice Response) solution, that addresses queries on the go and routes calls to the necessary departments or nominated agents.

9. Can IVR be configured in a Toll-free Number?

Yes, IVR can be configured for incoming calls that land on a Toll-free number.

10. Are incoming calls charged in the Auto Receptionist solution?

Yes, incoming calls will be chargeable in this Auto Receptionist solution.

11. Is Auto Receptionist available only in English?

No, Auto Receptionist (IVR) can be recorded and played in any language.

12. Are all the calls recorded in Vi^TM Cloud Telephony? How can I download the recordings?

Yes, all the calls are recorded and user can download the list of recorded calls from the self-care portal or via an API integration.

13. Which is the best solution for lead generation?

'Pre-Call Notification (PCN)’ and ‘Long Code incoming SMS’ are the most commonly used services in Lead Generation.

14. What is Pre-Call Notification (PCN)?

PCN is a lead management service, that receives and recorded missed call details, on a 10-digit mobile number and shares these details in the self-care portal or over API to the enterprise customer.

15. What is the benefit of Long Code SMS Service?

Long code SMS is a lead management service, that receives incoming SMSs on a 10-digit mobile number with a pre-defined key word.

16. How does Cloud telephony solutions help a Vi^TM Business customer?

Cloud Telephony solution is Communications Platform as a Service (CPaaS) which enables enterprises to automate business processes supported by intelligent multi-channel communication and application integration.

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Choose the right Cloud Telephony Solutions plan for your business