Cloud Telephony Solutions​​

Our Cloud Telephony Solutions, offered as Communications Platform as a Service (CPaaS), can help you automate various business processes like lead management, order booking, payment collections, customer appointments, with intelligent call routing and application integration.

Focus on your core business areas by outsourcing associated business processes, while avoiding high costs of upgradation and maintenance, through:

 

  • Automation of various processes using voice and SMS as communication channels
  • Seamless customer interactions
  • Cloud-based model and consolidation of Voice infrastructure
  • Cloud-based model instead of a voice-hosting infrastructure

Engage with your customers 24*7​, with Auto Receptionist from Vi™ Cloud Telephony Solutions 

 

  • Get a single contact number for your customers for sales enquiry, service requests and complaints​
  • Record and monitor all calls to effectively manage attended or missed calls​
  • Optimise distribution of incoming calls evenly between the staff​

Automate and better manage your customer lead captures​, with Lead Management from Vi™ Cloud Telephony Solutions 

  • Maximise lead conversion by automating and distributing leads basis customer location, choice of date and time 
  • Analyse leads converted, lost, unattended to improve reach and sharpen your go-to-market strategy    ​
  • Plan targeted advertisement communications basis these insights
  • Complete OpEx-based model
  • Available on 10-digit and 1800 series numbers
  • Omnichannel experience for voice and SMS on the same 10-digit access number
  • Supports customised and secured API integration with enterprise applications
  • Avoid the hassles of hardware maintenance and obsolescence of voice infrastructure
  • Automate associated business processes
  • Ownership of your access number
  • Platform hosted in Telecom-grade facility
  • Highly Scalable
  • Flexible, usage and transaction-based billing model

You can also give us a missed call at 7824 833 855

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awards

Our solutions and services have been consistently recognised by India’s business leaders and our customers

Winner of Chosen Leader for Cloud Telephony (Large Enterprise Category)

CIO Choice Awards 2018

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ViTM business – Mobility Platform

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