Voice Snap Services Private Limited is an innovative provider of voice-based solutions & products, with over 17 years of experience in creating unique technology solutions across industries.
Business Challenge
• Being a voice-based solutions provider, call maturity and connectivity are extremely important parameters for Voice Snap. However, they were facing issues on both aspects, leading to a rise in customer complaints. • The issue arose due to non-availability of backup links from their existing provider, resulting in productivity and revenue loss. • The existing provider was also unable to provide real-time visibility, monitoring and reporting, thus leading to a delay in the links being restored once affected.
Our Solution
• We provided them with our Vi SIP Trunking solution, which provides multiple voice channels basis business needs, with no restriction on maximum count. • Along with this, Vi SD-WAN solution gave them access to real-time link performance monitoring and application-wise usage tracking.
Business Impact
• Our Vi SIP Trunking solution helped with a significant increase in call maturity rates and a fall in end customer complaints. • With Vi SD-WAN, they now have access to centralised management and application-wise usage analysis, thus reducing infrastructure costs and improving operational efficiencies. • This has resulted in Voice Snap Services Private Limited being able to develop multi-level account engagement, stronger relationships, and a better service provision to the customers.
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
