Helping an orthopedic clinic easily manage patients calls and provide faster treatment

An orthopedic Clinic enables patients across all age categories to manage bone-related ailments. The clinic provides end-to-end treatments to bone & joint-related problems using the right diagnostic and treatment methods.

Business Challenge

• The clinic was short on reception staff to handle patient calls regarding queries and appointment bookings

• As a result, many patients’ calls went unanswered, and some callers had to wait a while before their call went through
Our Solution

• We provided the clinic with Auto Receptionist from Vi Cloud Telephony - an IVR-based solution that can be easily set up to manage all incoming patient calls and directly transfer the calls to the relevant specialists - without any human intervention or delay
Business Impact

•  With this solution, patients of this Clinic can now check a doctor’s availability and book appointments from the comfort of their homes, without enduring long call wait times

• Emergency cases now get higher priority and can be tended to immediately

• There has been no additional requirement of personnel to handle appointments and queries, since the Clinic is now able to digitally manage their operations

To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123

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