A Gujarat-based digital marketing and tele-advertisement company scaled up and centralised their infrastructure with Vi™
Business Challenge
• They needed telecom infrastructure from a stable primary operator, to design different brand campaigns • They were looking to expand their pan-India reach, with uniform infrastructure located in one area • They required a centralised infrastructure to manage calling services with over 12,000 agents that generated total call volumes of 3 lakhs, per day
Our Solution
• ViTM provided them with a stable and cost-effective Cloud-based call service platform, to support and execute these large-scale call volumes • We provided 4,000 mobile connectivity solutions, 12,000 SIP Trunk solutions, and a cloud-based digital platform to manage all calls • The SIM cards we provided were activated from a central location and distributed to agents across all states and territories • We activated resources allotted at one place to manage inventory of this scale and operate in a seamless manner
Business Impact
• The organisation was able to expand their reach and manage their high call volumes, thanks to our centralised framework • They now have a single SPOC for all fulfilment and service-related issues of any scale
