One of India's leading Cloud-based communications companies that specialises in cloud-based Audio Conferencing, Web Conferencing and Complete Audio and Web Collaboration Solutions.
Business Challenge
Their previous technology partner did not give them access to critical call data such as Call recordings, Calling Line Identity (CLI), time of call and place of origin over global calling. This left many of their clients dissatisfied with their service
Our Solution
• We built a custom solution in partnership with Simple2Call - A service that lets enterprises reach out to international customers and partners through a local number • The service enables employees to make and receive calls, to and from international locations, through local DIDs (Direct Inward Dialling numbers), Fixed Lines and International Toll-Free Numbers
Business Impact
• With our customised solution, Arkadin was able to provide their clients with essential caller data such as call recordings, CLI, time of call and place of origin • This led to greater transparency and a 10% increase in client satisfaction
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
