An Indian multinational corporation provides Business Consulting, Information Technology and Outsourcing Services, with 82 sales and marketing offices in 123 development centres across the world
Business Challenge
• To setup a customer support operation for a client, they needed a technology partner with the capability of routing calls at competitive costs, preferably in Indian Rupees • However, the customers were in different time zones and needed multilingual support • A time-based routing was required, which included routing to international destinations • Call recording capability with a portal access was also required for all calls that terminated in India
Our Solution
• ViTM Business stitched together a set of 4 solutions available only with us, to create a customised solution for the corporation: • IVR – An automated communication service on a secure cloud infrastructure that works over open APIs, letting enterprises run transaction-based billing • Domestic Toll Free – A gateway for customers to reach out from anywhere in India, free of charge • International Toll Free – A gateway for customers abroad to reach out to the MNC, free of charge • Global Calling Service – A service that let the MNC reach out to international customers and partners through a local number
Business Impact
The corporation predicted a cost saving of INR 12 million through the implementation of these custom-made solutions from ViTM Business
To know more about how we can help your business, request a call back or reach out to us directly at 1800 123 123 123
