A Global Technology Services provider specialises in the performance and protection of data, including IP cores and chips, IoT security services, smart transit, and mobile payment software.
Business Challenge
• The company’s employees were experiencing difficulties with the US toll-free bridge provided by their previous technology partner. As a result, they had no choice but to connect with customers and US-based teams, by dialling a US local bridge number. This number incurred ISD charges leading to increased costs • Due to this, day-to-day business was impacted, in addition to their customer and internal team engagements
Our Solution
• We provided a global calling solution for connecting India and the US • A domestic toll-free number was reserved as per their choice and this number was mapped to their US Direct Inward Dialling (DID) number
Business Impact
This solution helped reduce their call connectivity costs by 30% per annum and enhanced their overall collaboration experience
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