A leading Odisha-based Aquaculture firm which produces, processes, exports and markets fresh and frozen seafood products, relies on Vi for their sales order management
Business Challenge
• Being into the seafood business, order management of sales is a critical factor for efficient functioning • They outsourced home delivery of their products to a third-party platform, which was on a prepaid model • With the third-party service the organisation faced issues such as timing, flexibility, mobile phone support, structured reporting, inefficient call recording solution and more • They also operated on a manual customer handling process • This hampered their day-to-day operations, thus impacting their productivity and revenue
Our Solution
• We provided them with Vi reliable IVR and Auto-Receptionist solution • This solution customised call timings, routed calls directly to each agent, recorded calls, and provided them with a customer portal
Business Impact
• Vi solutions helped the organisation establish their value proposition in the market and enabled smooth functioning of orders • Their orders in a month increased by 20% along with positive customer feedback • Improved customer satisfaction and reduction in customer handling time, have increased their efficiency by more than 50%
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