One of India’s largest vehicle manufacturers wanted to ensure the safety of their female employees and provide better customer service for all employees, with Vi™ solutions.
Business Challenge
• The automaker ran a pickup and drop service for their own employees. Due to traffic congestion and increasing demand of cab services, they decided to extend this service to employees from other organisations as well, through an app • For ease of access, they wanted to develop a support desk network that would enable better customer service for these passengers • They also were looking to ensure the security of the female employees commuting
Our Solution
• The automaker wanted to explore a toll-free number as a solution, however, due to the availability of only 4 agents on call, ViTM suggested a custom Cloud Telephony solution • ViTM Cloud Telephony solution created a call centre-like ecosystem, to ensure that even with 500-1000 calls in a day, no call goes unanswered
Business Impact
• Thanks to this solution, the automaker was able to set up a seamlessly operating call centre, for office rides • This helped the organisation provide this transportation service to employees of different organisations, at a lesser cost, compared to other cab services • This has also generated a new revenue stream for the organisation and helped establish a more automated approach towards customer care
